Customer support & client services managers Work, Jobs in Burghfield, Brk (with Salaries)

Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
7d
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
11d
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Customer Service Team Leader
Macfarlane Group —Reading
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Annual leave
14d
Customer Care Supervisor
John George —Reading
- Full-time
- Management
- Supervising experience
- Travel
- Free parking
- Employee discount
Quick apply
8d
Customer Service Team Lead
Motohaus Powersports Limited —Hook
- £34,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Supervising experience
- Free parking
- Annual leave
Quick apply
4d
Customer Success Team Lead
Carwow —Winnersh
- Full-time
- Hybrid work
- CRM software
- Customer service
- Analysis skills
Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Leadership
- Employee discount
7d
Sales Operations Team Leader
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- CRM software
- Sales
- Organisational skills
- Annual leave
Senior Customer Relationship Administrator
Crowcon Detection Instruments Limited —Abingdon
- Hybrid work
- CRM software
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Customer Service Manager
Chambers Waste Management PLC —Guildford
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
Quick apply
Client Services Manager
Eurofins UK Clinical Diagnostics —Guildford
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
Quick apply
Kenyon International Call Centre (KICC) Manager
TrustFlight —Bracknell
- Weekend availability
- Hybrid work
- Spanish
- Travel
- Contracts
Quick apply
12d
Regional Customer Support Manager
Greenshields JCB —Farnham
- Driving
- Construction experience
- Communication skills
Call Centre Manager
Alexander Dennis —Farnborough
- Full-time
- Hybrid work
- Customer service
- Leadership
Quick apply
Customer Success Lead (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
Manager, Support Operations
Infor —Farnborough
- Management
- ERP systems
- Data analysis skills
Senior Client Relations Manager
Ascot Racecourse Ltd —Ascot
- CRM software
- Hospitality
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Customer Relations Manager - Reading School
Reading Borough Council —Reading
- £33,143 - £44,075 a year
- Full-time
- Communication skills
- School
2h

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Complaints Team Leader

Novuna -
Newbury

Apply Now

Job details

Full-time
Up to £38,000 a year

Qualifications

Microsoft Office
Automotive service
Financial services
Business coaching
Leadership
Communication skills

Full job description

Hybrid

Newbury

Customer Service & Operations

Full Time

Closing on: Jul 24 2026

up to £38,000 depending on experience

Are you a passionate people leader who loves helping teams succeed? Do you enjoy solving problems, making decisions, and finding creative solutions when challenges arise? Are you organised and customer-focused?

If your answer is 'yes' then keep reading.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

As a Complaints Team Leader, you'll play a key role in delivering outstanding customer outcomes. Reporting to the Complaints Manager, you'll lead a team of up to six specialists within our 13-person Complaints team, helping to ensure customers receive fair, timely, and effective resolutions.

This is a fantastic opportunity for an experienced people leader who enjoys coaching, developing talent, and creating a high-performing team culture.

You'll be responsible for:

Leading, motivating, and developing your team to achieve excellent performance and customer outcomes
Managing workloads and priorities to ensure regulatory requirements and service standards are consistently met
Supporting colleagues with complex or escalated complaints
Reviewing and quality-checking casework to maintain high standards and deliver an exceptional customer experience

What you'll bring.

We're looking for someone who puts customers first, makes confident decisions, and brings energy and enthusiasm to leading people.

Exposure in complaints management is beneficial, but it's not essential. What's most important is your ability to lead, coach, and inspire a team while maintaining a strong focus on delivering the right outcomes.

You'll be a great fit if you have:

Strong people leadership skills
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities
The ability to prioritise effectively in a busy environment
Good working knowledge of MS Office suite
Knowledge of vehicles, automotive, financial services, or FCA-regulated environments would be advantageous

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being Yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.

Ready to apply?

Step 1:

Apply for the role via careers.novuna.co.uk

Step 2:

If you match the role criteria we'll contact you for a telephone interview.

Step 3:

We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Apply Now

Refine Your Search

customer support & client services managers jobs in burghfield, brk

Complaints Team Leader

Customer Resolutions Team Manager

Senior Customer Experience Manager

Customer Operational Delivery Manager

Customer Service Team Leader

Customer Care Supervisor

Customer Service Team Lead

Customer Success Team Lead

Service Business Operations Manager

Sales Operations Team Leader

Senior Customer Relationship Administrator

Customer Service Manager

Client Services Manager

Kenyon International Call Centre (KICC) Manager

Regional Customer Support Manager

Call Centre Manager

Customer Success Lead (Life Sciences)

Manager, Support Operations

Senior Client Relations Manager

Customer Relations Manager - Reading School