Retention specialist Work, Jobs in Burnham, Brk (with Salaries)

Operations & Contracts Manager
Proactive Group —Burnham
- £34,000 - £45,000 a year
- Overtime
- Supervising experience
- Travel
- In-person
Quick apply
Retention Marketing Specialist - Maternity Cover
QVC —West London
- Full-time
- Hybrid work
- Marketing
- Analysis skills
- Project management
- Annual leave
- Employee assistance programme
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
CRM Specialist
Pandora Jewelry —London
- Full-time
- Hybrid work
- English
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Senior Customer Success Specialist, Connect Specialty Sales
AWS EMEA SARL (UK Branch) —London
- Full-time
- PMP
- Engineering
- Business development
AI Workflow Specialist (Billing & Payments) - 6 Month FTC
Bumble Inc. —London
- £50,000 - £80,000 a year
- Call to connect
- Hybrid work
- Master's degree
- Analysis skills
- APIs
- Annual leave
Quick apply
Training and Engagement Specialist South UK (Cardiometabolics)
Abbott Laboratories —Maidenhead
- Full-time
- Sales
- Presentation skills
- Computer skills
Head of People
Glenholme Specialist Healthcare —Windsor
- £60,000 - £75,000 a year
- Full-time
- Human resources
- IT
- In-person
- Free parking
- Store discount
Quick apply
9d
CRM - Senior CRM & Loyalty Manager
Schuh —London
- Full-time
- Salesforce
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
Training & Engagement Specialist North UK (Cardiometabolics)
Abbott Laboratories —Maidenhead
- Full-time
- Sales
- Presentation skills
- Computer skills
WLA - IPS/SEQF Employment Specialist
Shaw Trust —West London
- £31,873 - £38,190 a year
- Annual leave
- Employee assistance programme
8d
Head of Record Review Team
Ministry of Justice —London
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Management
- Project management
- Presentation skills
- Annual leave
- Employee discount
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
AB Tasty —London
- From £70,000 a year
- Full-time
- Hybrid work
- Google Suite
- Travel
- AI
- Annual leave
Quick apply
CAJ - iLAC Administrator
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Aftersales Community Management Specialist
BYD Europe —Hounslow
- Social media management
- English
- Bachelor's degree
Working Student, Customer Retention & Renewals Specialist (m/f/d) - Reading, UK
IGEL Technology GmbH —Reading
- Part-time
- Computer Science
- English
- IT
9d
Field Applications Specialist
Beckman Coulter Diagnostics —London
- Full-time
- Remote
- Master's degree
- Bachelor's degree
- No degree
- Annual leave
Client Success Specialist - Sustainability Solutions
Institutional Shareholder Services —London
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Marketing Manager - Membership Retention
PEI Group —London
- Bachelor's degree
- Marketing
Accounts Receivable Specialist
BAM UK & Ireland —Hemel Hempstead
- Monday to Friday
- Microsoft Excel
- ERP systems
10d

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Operations & Contracts Manager

Proactive Group
Burnham

Quick apply

Job details

Full-time
£34,000 - £45,000 a year

Benefits

Company pension
On-site parking

Qualifications

Driving Licence
Warehouse management
Supervising experience
Commercial cleaning
Mechanical knowledge

Full job description

On-Site Operations & Contracts Manager

Proactive Cleaners Ltd | Burnham, SL1
£34,000 – £45,000 per year (DOE) | Full-Time, Permanent
Monday–Friday + Saturday half-day | 45–48 hrs/week | 8:00am–6:00pm

About Proactive Cleaners

Proactive Cleaners is a fast-growing commercial cleaning division of Proactive Group, delivering cleaning, specialist services and facilities support across London and the South East.

Due to continued expansion, we're recruiting an experienced, hands-on On Site Operations & Contracts Manager to run multi-site delivery, own a portfolio of client contracts, and take full accountability for warehouse, fleet, and equipment efficiency.

This is a leadership role with a genuine path into Senior Operations Manager / Operations Director, reporting directly on performance against a structured KPI framework.

This is a hands-on operational role requiring regular site presence, team engagement and practical understanding of cleaning delivery.

The role requires travel between client sites across London and the South East, including staff training, inductions and mobilisation activities.

The Role

You'll own end-to-end delivery across your contract portfolio — service quality, profitability, compliance, and client retention — while ensuring the operational backbone (staff, fleet, warehouse, systems) runs efficiently enough to support a scaling business.

You will be measured against clear KPIs, not just "keeping things running."

Regular site visits across client locations are required.

Key ResponsibilitiesContracts & Client Management

Own a portfolio of client contracts end-to-end — SLA achievement, retention, renewal, and profitability
Lead site surveys, quotations, mobilisations, and client sign-off
Build trusted relationships with clients and stakeholders
Manage complaints, compliments, and identify upsell opportunities within existing contracts
Report on contract-level margin, labour %, and material %

Operations & Service Delivery

Oversee daily cleaning operations across multiple commercial sites to SLA/KPI standard
Run scheduling via Jobber — minimise overdue jobs and maximise scheduling efficiency
Conduct quality audits, track snag/defect rates, and close out issues at source (not firefighting)
Own reactive response times and first-time completion rates
Support delivery of specialist cleaning projects and one-off works

Warehouse, Fleet & Equipment

Full accountability for warehouse stock, consumables, and equipment condition
Manage company vehicles — servicing, mileage, compliance, and utilisation
Maintain scrubber dryers, vacuums, pressure washers and other machinery to operational standard
Specify operational purchasing requirements and control equipment costs
Ensure staff are trained in the safe and correct use of equipment

People & Performance

Manage rotas, workforce planning, and labour utilisation across sites
Supervise, train, and performance-manage supervisors and operatives
Deliver site inductions, operational training and ongoing team coaching
Own staff turnover, absence, overtime, and training compliance within your teams
Support recruitment and onboarding
Create a professional, accountable and positive team culture

Compliance & Standards

Ensure RAMS, H&S actions, and statutory compliance are current across all sites
Support ISO 9001/14001/45001 audit performance
Maintain audit-ready standards at all times

What This Role Is Not

To keep the function scalable, this role does not routinely chase unpaid invoices, run payroll, generate new sales leads, or handle routine HR admin — those sit with Finance, Sales, and HR respectively.

Your job is to run a tight, accountable operation, not absorb every adjacent task.

What We're Looking For

Minimum 5 years’ experience in commercial cleaning operations, with proven responsibility for multiple sites
Proven contract ownership — not just supervision
Strong people leadership and a track record of hitting KPIs
Working knowledge of cleaning equipment, fleet, and warehouse management
Confident running client meetings and audits
Solid grasp of H&S regulations
Full UK Driving Licence

Desirable: BICS, PASMA, IPAF, BESA

Why Join

Clear structure with real progression to Senior Operations Manager / Operations Director
Ownership of a client portfolio and measurable KPIs — not just tasks
Supportive, proactive leadership team
Company pension
On-site parking

Good Clear communication essential

Pay: £34,000.00-£45,000.00 per year

Application question(s):

Do you have at least 5 years' experience managing commercial cleaning operations across multiple client sites?

Have you personally owned and managed commercial cleaning contracts, including responsibility for service delivery, client relationships, profitability and KPIs?

How many commercial cleaning sites have you managed simultaneously?

Do you hold a full UK driving licence?

Are you willing and able to travel regularly across London and the South East?

Do you have experience managing supervisors and cleaning operatives, including recruitment, training and performance management?

Which of the following have you been directly responsible for? (Select all that apply.)
Multi-site operations
Client contract management
Warehouse management
Fleet management
Scheduling software (Jobber or similar)
Budget/P&L responsibility
Health & Safety compliance
ISO audits

Work Location: In person

Quick apply

Refine Your Search

retention specialist jobs in burnham, brk

Operations & Contracts Manager

Retention Marketing Specialist - Maternity Cover

Product Support Specialist - EMEA

CRM Specialist

Senior Customer Success Specialist, Connect Specialty Sales

AI Workflow Specialist (Billing & Payments) - 6 Month FTC

Training and Engagement Specialist South UK (Cardiometabolics)

Head of People

CRM - Senior CRM & Loyalty Manager

Training & Engagement Specialist North UK (Cardiometabolics)

WLA - IPS/SEQF Employment Specialist

Head of Record Review Team

Senior Customer Success Manager, Enterprise - United Kingdom m/f/d

CAJ - iLAC Administrator

Aftersales Community Management Specialist

Working Student, Customer Retention & Renewals Specialist (m/f/d) - Reading, UK

Field Applications Specialist

Client Success Specialist - Sustainability Solutions

Marketing Manager - Membership Retention

Accounts Receivable Specialist

I want to receive the latest job alerts for retention specialist in burnham, brk

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