Analyst Work, Jobs in Bury St. Edmunds (with Salaries)

ICT Service Desk Analyst
BUUK Infrastructure —Bury St. Edmunds
- From £31,519 a year
- Hybrid work
- Computer networking
- IT
11d
Quality Analyst
Treatt —Bury St. Edmunds
- Full-time
- Programmable logic controllers
Suffolk Office of Data and Analytics Analyst & Researcher
Suffolk County Council —Ipswich
- £34,434 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
2d
Security Business Analyst
Arm —Cambridge
- £79,600 - £107,600 a year
- Hybrid work
- Analysis skills
- Agile
- Communication skills
Senior Data & Insights Analyst
Genie Ventures —Cambridge
- £48,670 - £52,727 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Machine learning
9d
Product Management Performance Analyst
Abcam —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Annual leave
Pricing Analyst
OCS Group —Ipswich
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
AI Quality Analyst
Aykua Health —Cambridge
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Laboratory experience
- Analysis skills
- Bachelor's degree
- Employee stock ownership plan
Quick apply
3d
Business Analyst
ITA Group Inc —Ipswich
- Customer service
- Microsoft Office
- SQL
Quick apply
Graduate IT Analyst
Textron Specialized Vehicles —Ipswich
- Full-time
- Azure
- Computer Science
- Customer service
- Annual leave
- Employee assistance programme
2d
Business Analyst
The Registered Office (UK) Ltd —Ipswich
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Azure
- DevOps
Quick apply
4d
Quality Control Analyst - UK
Ascensus Specialties LLC —Newmarket
- Full-time
- Microsoft Word
- Microsoft Excel
- Laboratory experience
- Free parking
- Employee assistance programme
Security Operations Analyst
Softwerx —Cambridge
- £30,000 - £40,000 a year
- 8 hour shift
- Remote
- Azure
- IT
- Communication skills
- Employee discount
- Gym membership
Cyber Security Analyst
SmartestEnergy —Ipswich
- £55,000 - £60,000 a year
- Remote
- IT
Quick apply
Technical Analyst - CAFM
OCS Group —Ipswich
- Presentation skills
- Communication skills
SAP Business Partner Analyst
Textron Specialized Vehicles —Ipswich
- Full-time
- Computer Science
- Bachelor's degree
- No degree
- Annual leave
- Employee assistance programme
Business Analyst (French Speaking)
IQGeo —Cambridge
- Up to £50,000 a year
- Full-time
- Hybrid work
- English
- Organisational skills
- APIs
- Annual leave
Quick apply
Sensory Analyst
International Flavors & Fragrances —Haverhill
- Full-time
- Laboratory experience
- Bachelor's degree
- In-person
2d
Expense Analyst
AXA —Ipswich
- Up to £50,000 a year
- Negotiation
Quality Control Analyst - UK
Ascensus Specialties —Newmarket
- Full-time
- Microsoft Word
- Microsoft Excel
- Laboratory experience
- Free parking
- Employee assistance programme
Quick apply

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ICT Service Desk Analyst

BUUK Infrastructure -
Bury St. Edmunds

Apply Now

Job details

Permanent
From £31,519 a year
11 days ago

Benefits

Company pension

Qualifications

ITIL Certification
GCSE
Information security
DHCP
CompTIA Network+
Remote access software
IT support
Computer networking
DNS
IT
CompTIA Security+
BTEC
Active Directory
CompTIA A+
VPN

Full job description

Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Job Location: Woolpit

Additional Location Information:
Salary: From £31,519
Contract type: Permanent
Posting End Date: 22/07/2026

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for ICT Service Desk Analyst who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

Purpose of this role

Delivering fast, accurate and secure IT services enabling the smooth running of the business.
Providing impeccable customer service and a ‘can do’ attitude to all levels of the business whilst working as part of a diverse and dynamic team.

Your key responsibilities are

Providing excellent customer service via the telephone, email and the ITSM system.

Maintaining the high standards required for BUUK internal service levels.

Working in a front of house position offering in person customer and technical services.

Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution.

Proactively manage communication for all Incident/Request statuses through to resolution.

Provide user support and coaching for end-users utilising BUUK systems.

Maintaining a rapport with customers by understanding their role within the organisation.

Complete the setup of new starters, role changes & leavers.

Offer first line support “out of hours” as specified on the team rota.

Any other appropriate duties as required by the Service Desk manager.

Qualifications

GCSE grade C / 5 in English and Maths, or equivalent.

Experience/Knowledge

Experience working within an IT service desk / IT Support environment.

A customer services background.

Experience supporting Microsoft operating systems, Active Directory and Exchange.

Abilities/Skills

Excellent verbal skills in person, phone or virtual meetings.

Excellent written communications.

Excellent problem solving skills.

Highly organised and self-motivated.

Ability to deal with potentially stressful situations calmly.

Assertive, confident, positive and professional manner.

Ability to prioritise to achieve SLA.

Maintain high attention to detail.

Desirable

CompTIA A+ and Network+, Security + or equivalent.

IT based A level Grade C or above / BTEC or equivalent.

Degree or equivalent.

ITIL certification.

Support based Microsoft technologies accreditation.

Knowledge of Remote Desktop Services technologies.

Network troubleshooting experience.

Knowledge of DHCP, DNS, VPN.

Experience using ITSM packages.

Knowledge of smartphone & mobile device support.

Ability to troubleshoot IT related issues.

Have a good understanding of IT security and awareness of cyber security best practices.

What can you expect from us

Cost of living annual pay review.

Company pension contributions up to 10% if employees contribute 5%.

33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.

Enhanced maternity, paternity and adoption pay.

To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).

Hybrid working for eligible roles.

Development opportunities to reach your career aspirations.

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.

#BUUK

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What's the best thing about BUUK?

We asked our people.

From the supportive culture and opportunities to grow, to the great friends and chocolate brownies, our people tell us what they love most about working at BUUK.

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We all matter.

Find out about our supportive culture.

Hear how our shared sense of mutual respect and belonging underpins out culture and supports us all.

Apply Now

Refine Your Search

analyst jobs in bury st. edmunds

ICT Service Desk Analyst

Quality Analyst

Suffolk Office of Data and Analytics Analyst & Researcher

Security Business Analyst

Senior Data & Insights Analyst

Product Management Performance Analyst

Pricing Analyst

AI Quality Analyst

Business Analyst

Graduate IT Analyst

Business Analyst

Quality Control Analyst - UK

Security Operations Analyst

Cyber Security Analyst

Technical Analyst - CAFM

SAP Business Partner Analyst

Business Analyst (French Speaking)

Sensory Analyst

Expense Analyst

Quality Control Analyst - UK

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