Business systems, delivery & change manager Work, Jobs in Cambridge, Cam (with Salaries)

Service Delivery Team Leader
BoilerJuice —Saint Ives
- £35,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
- Health & wellbeing programme
HR Advisor (Training) | Operations Group | Human Resources | LMB 2551
UK Research and Innovation (UKRI) —Cambridge
- £30,512 - £36,495 a year
- Full-time
- Oracle
- Doctoral degree
- Computer literacy
Technical Facilities Services Coordinator | Operation Group | Estates and Facilities | LMB 2624
UK Research and Innovation (UKRI) —Cambridge
- £45,869 - £51,547 a year
- Full-time
- Supervising experience
- IT
- Communication skills
8d
Self Employed Estate Agent - Xchange Properties
Xchange Properties —Cambridge
- £60,000 - £100,000 a year
- Sales
- Administrative experience
- Organisational skills
- Flexitime
- Work from home
Quick apply
Business Systems, Delivery & Change Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £75,000 a year
- Full-time
- Remote
- PMP
- Business
- Leadership
7d
Delivery Manager (Frameworks)
M Group —Cambridge
- £58,000 - £66,000 a year
- Microsoft Office
- Driving
- Contracts
- Annual leave
- Employee assistance programme
Contract Administrator (part time)
Pinnacle Group —Cambridge
- £14,133.60 a year
- Part-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Self Employed Education Mentor
Keys Children —Cambridge
- £15 - £35 an hour
- English
- First Aid Certification
- Driving
Quick apply
Head of Business Operations
World EMB Enterprise Management Ltd —Cambridge
- £5,000 - £7,200 a month
- Full-time
- Microsoft Office
- Project management
- In-person
Quick apply
Rural Associate/Partner (Cambridge/Oxford/Norwich)
Bidwells —Cambridge
- Full-time
- Microsoft Office
- Analysis skills
- IT
- Employee discount
Engage Mentor - Self Employed
Keys Children —Cambridge
- £15 - £25 an hour
- Travel
- Communication skills
Quick apply
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- Azure
- Military
- Salesforce
Programmes Manager
St Edmund's College —Cambridge
- £25,759 a year
- Part-time
- Management
- Project management
- No degree
- Free parking
- Employee discount
Quick apply
2d
Programme Coordinator – Central Asia
International Union for Conservation of Nature —Cambridge
- English
- Analysis skills
- No degree
7d
Social Prescribing Link Worker
Cambridge City PCN —Cambridge
- £27,000 - £29,000 a year
- Part-time
- Word processing
- Travel
- IT
Quick apply
11d
Programme Manager (Custom Programmes) - 2 vacancies
JBS Executive Education Ltd —Cambridge
- £33,361 - £41,474 a year
- Weekend availability
- Hybrid work
- Agile
- Communication skills
- School
- Flexible schedule
11d
Business Support Manager
Avantor —Cambridge
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
Employee Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Analysis skills
14d
Policy Officer
Royal Society of Chemistry —Cambridge
- £37,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- No degree
- Annual leave
4d
Delivery Consultant (DevOps), Professional Services, UK NatSec, WWPS
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- Military
- DevOps
- AWS

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business systems, delivery & change manager jobs near cambridge, cam

Service Delivery Team Leader

BoilerJuice
Saint Ives

Quick apply

Job details

Permanent | Full-time
£35,000 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Cycle to work scheme
Free flu jabs
Company pension
Discounted gym membership
Company events
Employee assistance programme
Private medical insurance
Gym membership
Life insurance
Car scheme
On-site parking

Qualifications

Management
Multilingual
English
Supervising experience
Leadership
Communication skills

Full job description

Job title: Service Delivery Team Leader

Location: St Ives, Cambridgeshire

Job type: Full time (37.5 hours per week)

We’re looking for an experienced, people first leader to join our Contact Centre and play a key role in shaping how we support our customers and advisors every day. This role is hands on, fast paced and central to our operation. You’ll be the direct line of support, coaching and leadership for our advisors.

If you’re motivated by doing the right thing, finding better ways of working and helping people be great, you’ll thrive here.

What you’ll be doing:

Lead, coach and develop a high performing team

Provide day to day leadership, coaching and support to a team of Service Delivery advisors
Hold regular 1:1s, development conversations and performance reviews that build capability and confidence
Give clear, constructive and timely feedback that helps advisors understand strengths, close gaps and grow
Actively seek feedback from your team and peers to continuously improve your own leadership approach
Create a culture of accountability, fairness and trust where people feel supported and motivated to deliver their best

Drive operational performance

Deliver key Service Delivery KPIs including quality, service, sales through service and productivity
Prioritise and allocate work to ensure smooth operations and an effortless customer and supplier experience
Use data and insight to identify trends, risks and opportunities, taking proactive action to improve outcomes

Champion quality and continuous improvement

Embed quality standards and ensure consistency across every customer interaction
Challenge assumptions, simplify processes and encourage experimentation to make things better and easier
Work closely with the Service Delivery leadership team and wider teams to resolve issues and improve end-to-end processes and customer journeys

Grow capability through training and development

Own all advisor training across Service Delivery, including induction and ongoing development
Deliver clear, engaging training on new processes, systems and ways of working
Upskill advisors across specialities to build a flexible, high performing team
Identify development needs and create simple, effective refreshers to close skill gaps

Model our values every day

Do the right thing for customers, colleagues and suppliers
Help others be great through honest communication and inclusion
Focus on what matters most, use time wisely and deliver on commitments
Be curious, ask questions and look for better ways of working

What you’ll bring:

A proven experience leading or supervising teams, preferably in a busy Contact Centre
A strong track record of delivering performance across service, sales and quality KPIs
Demonstrated ability to coach, develop and performance manage individuals with clarity and empathy
Excellent communication, influencing and decision making skills
The ability to stay calm under pressure, prioritise effectively and manage competing demands
A collaborative mindset with experience working across multiple teams
A proactive, solutions focused approach with the confidence to challenge
Flexibility, resilience and the ability to adapt to change

Why this role matters:

As a Team Leader, you are the heartbeat of the Contact Centre. You set the tone, you shape the culture, and you directly influence the experience our customers receive. You’ll have the autonomy to lead your team with the support of the Contact Centre Manager.

If you’re ready to lead with purpose, develop others and help us build a Contact Centre that’s unquestionably fair, supportive and ready for tomorrow, we’d love to hear from you.

Location:

This role is based onsite at the BoilerJuice office in St Ives, Cambridgeshire, 5 days per week.

About us:

Welcome to BoilerJuice where heating your home is simple and hassle-free. Being off-grid isn’t always easy, which is why it’s our mission to provide our customers with a straightforward energy source, so they always have the peace of mind that they are prepared for tomorrow.

We provide a unique combination of convenience and value, thanks to our auction technology, customers can find the best price for their heating oil in seconds, while our Connected service can make heating homes stress-free and easy as we do the work for them, providing remote monitoring and automatic top ups.

Location:

This role is based onsite at the BoilerJuice office in St Ives, Cambridgeshire, 5 days per week.

About us:

What we offer:

Monday to Friday – 37.5 hours per week (no weekends!)
33 Days holiday per year including bank holidays.
Holiday purchase scheme
Salary sacrifice pension scheme
Employee Assistance Programme
Life assurance
Private Medical Insurance
Digital healthcare access
Subsidised Gym membership
Cycle to Work
Eyecare contributions
Electric car salary sacrifice scheme
Weekly bootcamp class
Savings & discount portal

Apply:

BoilerJuice is an equal opportunity employer. We welcome applications from everyone and value different backgrounds, experiences, and abilities.

If you need any reasonable adjustments during the recruitment process, please let us know and we’ll be happy to help.

To work with us, you must have (or be able to obtain) the right to work in the UK. We are not able to offer visa sponsorship for this role.

A basic DBS check will be required before starting employment.

Job Types: Full-time, Permanent

Pay: £35,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Cycle to work scheme
Free flu jabs
Free parking
Gym membership
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance

Ability to commute/relocate:

Saint Ives PE27 4AA: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you aware that this role is fully office‑based?

Experience:

leading and supervising teams: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

business systems, delivery & change manager jobs in cambridge, cam

Service Delivery Team Leader

HR Advisor (Training) | Operations Group | Human Resources | LMB 2551

Technical Facilities Services Coordinator | Operation Group | Estates and Facilities | LMB 2624

Self Employed Estate Agent - Xchange Properties

Business Systems, Delivery & Change Manager

Delivery Manager (Frameworks)

Contract Administrator (part time)

Self Employed Education Mentor

Head of Business Operations

Rural Associate/Partner (Cambridge/Oxford/Norwich)

Engage Mentor - Self Employed

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Programmes Manager

Programme Coordinator – Central Asia

Social Prescribing Link Worker

Programme Manager (Custom Programmes) - 2 vacancies

Business Support Manager

Employee Relations Manager, Employee Experience & Relations UK&IE

Policy Officer

Delivery Consultant (DevOps), Professional Services, UK NatSec, WWPS

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