Head of product Work, Jobs in Cambridge, Cam (with Salaries)

Head of Customer Success
Cambrionix —Cambridge
- £85,000 - £90,000 a year
- Full-time
- Hybrid work
- Team management
- Free parking
- Life insurance
Quick apply
2d
Head of Software
Zenovo —Cambridge
- Up to £125,000 a year
- Full-time
- Machine learning
- Continuous improvement
- Team management
Quick apply
6d
Senior Project Manager
Xaar —Waterbeach
- Continuous improvement
- Travel
- Conflict management
Fiber Business Unit Leader - Astrea Bioseparations
Biotage —Cambridge
- Business development
- Manufacturing
Head of Commercial Operations - Drainage Solutions
ACO Technologies plc —Bedford
- Hybrid work
- Customer service
- Continuous improvement
- Manufacturing
Office Manager (with Finance Skills)
Iprova —Cambridge
- Full-time
- Hybrid work
- Google Suite
- English
- Microsoft Office
- Employee stock ownership plan
Facilities and Maintenance Coordinator
Kalsec —Mildenhall
- Continuous improvement
- Travel
- Mechanical knowledge
Quick apply
Head of Marketing & Product
Altro/Autoglym —Letchworth
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Free parking
- Sick pay
Quick apply
19h
Drug Delivery Business Developer
Cambridge Consultants —Cambridge
- Business development
- Presentation skills
- Communication skills
EPMA Data Analyst
Cambridgeshire and Peterborough NHS Foundation Trust —Cambridge
- £39,959 - £48,117 a year
- Part-time
11d
Head of Technical
AMFresh —Alconbury
Quick apply
1d
Strategic Applications Development Manager
Xaar —Huntingdon
- Hybrid work
- Business development
- Presentation skills
- Product management
CRM Executive
Hotel Chocolat —Royston
- £35,000 a year
- Hybrid work
- Hotel
- Communication skills
- Employee discount
9d
Team Coach Level 3
SIZE? —Cambridge
- Full-time
- Supervising experience
- Mentoring
- Training & development
- Employee discount
Quick apply
Qualified Person and Responsible Person - UK
Dr Reddy's Laboratories Limited —Cambridge
- Full-time
- Master's degree
- Communication skills
Quick apply
Head of Lettings
Abbey Sales and Lettings Ltd —Bury St. Edmunds
- £40,000 - £75,000 a year
- Full-time
- Business development
- Team management
- In-person
Quick apply
1d
Head of Marketing
ACO Technologies plc —Shefford
- Hybrid work
- Travel
- Leadership
- Annual leave
Customs and Trade Compliance Executive
Cambridge Commodities Ltd —Ely
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Computer literacy
- ERP systems
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Development Scale-up Engineer
SUPERDIELECTRICS LTD —Cambridge
- £45,000 - £50,000 a year
- Full-time
- Doctoral degree
- Engineering
- Master's degree
- Free parking
- Life insurance
Quick apply
11d
Polymer Application Scientist
SUPERDIELECTRICS LTD —Cambridge
- Up to £50,000 a year
- Full-time
- Doctoral degree
- Laboratory experience
- Master's degree
- Free parking
- Life insurance
Quick apply

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Head of Customer Success

Cambrionix
Cambridge

Quick apply

Job details

Permanent | Full-time
£85,000 - £90,000 a year
2 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Dashboard visualisation
Process improvement
Team management
Churn prevention
B2B
Operational strategy development
HubSpot
SaaS

Full job description

We're looking for someone exceptional to build and lead our entire Customer Success function from the ground up. An opportunity to build something that doesn’t exist yet.

At Cambrionix, we've spent more than 15 years building world-class hardware trusted by some of the biggest technology brands in the world. We have more than 1.8 million ports in operation globally, and our technology powers mission-critical environments across multiple industries. We're internationally recognised for delivering the fastest, most reliable and most intelligent USB solutions on the planet.

Now we're entering our next chapter.

We're evolving from a traditional manufacturing business into a software and SaaS-led organisation, with Cambrionix Connect at the centre of that transformation. Our cloud platform enables customers to remotely manage, monitor and control devices across entire global fleets from a single interface.

And that's where you come in.

Your mission

Working for the Chief Revenue Officer and working closely with Rev Ops, Tech Engineering and Business development, you will build a function that customers genuinely love.

You'll define the strategy, create the playbooks, design the customer journey, identify the key signals that require actioning implement the processes, establish the metrics, and help build a scalable function that supports our transition to a recurring SaaS business.

What you'll be doing

Designing and launching the entire Customer Success function within HubSpot CRM
Creating customer onboarding programmes that drive adoption from day one
Developing customer journey maps across the entire lifecycle
Building scalable processes, playbooks and customer success frameworks
Reducing churn and increasing customer retention
Identifying opportunities for customer growth and expansion through both upsell and cross sell
Building dashboards that provide meaningful insights into customer behaviour
Recruiting, developing and leading a Customer Success team as the function grows
Becoming the voice of the customer across the business

You will have experience building a Customer Success function rather than simply managing an established one. You'll understand that customer success is far more than customer support and will have a genuine passion for creating processes, systems and strategies from the ground up. You'll thrive in an environment where there's a blank sheet of paper rather than an existing playbook and will be equally comfortable developing strategy and delivering operational excellence. You'll be able to move effortlessly between conversations with customers, engineers and senior leaders, translating customer needs into meaningful business and product decisions. You'll also have a strong understanding of key SaaS metrics, including customer adoption, retention, churn, expansion and lifetime value, together with experience working in a B2B SaaS, technology, software or platform-based business. Most importantly, you'll enjoy building scalable solutions and helping organisations navigate periods of growth and transformation.

We'd be especially excited if you have experience with:

Scaling a customer success function during a business transformation
SaaS implementation and onboarding
Subscription and recurring revenue models
Technical products
Enterprise customers
Customer success platforms and automation tools
Building and leading high-performing teams

Why Cambrionix?

Because we're not standing still. We have ambitious plans, significant investment and a product roadmap that's reshaping our future. Please don't apply because you're looking for a comfortable, steady-state management role. Apply if you want to build something remarkable.

If those words resonate with you, we'd love to talk.

Pay: £85,000.00-£90,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Cambridge CB4 0DS: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Success: 5 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Cambridge CB4 0DS

Quick apply

Refine Your Search

head of product jobs in cambridge, cam

Head of Customer Success

Head of Software

Senior Project Manager

Fiber Business Unit Leader - Astrea Bioseparations

Head of Commercial Operations - Drainage Solutions

Office Manager (with Finance Skills)

Facilities and Maintenance Coordinator

Head of Marketing & Product

Drug Delivery Business Developer

EPMA Data Analyst

Head of Technical

Strategic Applications Development Manager

CRM Executive

Team Coach Level 3

Qualified Person and Responsible Person - UK

Head of Lettings

Head of Marketing

Customs and Trade Compliance Executive

Development Scale-up Engineer

Polymer Application Scientist

I want to receive the latest job alerts for head of product in cambridge, cam

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