Senior customer engineer Work, Jobs in Cambridge, Cam (with Salaries)

Head of Customer Success
Cambrionix —Cambridge
- £85,000 - £90,000 a year
- Full-time
- Hybrid work
- Team management
- Free parking
- Life insurance
Quick apply
8d
Area Barista Trainer - East of England & South East Midlands
Matthew Algie —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee discount
Junior Product Manager
neurobox —Cambridge
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Agile
- AI
- Communication skills
Quick apply
7d
Assistant Project Manager
Cambridgeshire County Council —Alconbury
- £34,434 - £44,822 a year
- Civil engineering
- Construction experience
- Budgeting
- Annual leave
- Employee discount
9d
Quality Engineer - DMSG (Full Time)
DM Systems Group Ltd —Letchworth
- Up to £38,000 a year
- Full-time
- Engineering
- Continuous improvement
- Quality control
- Free parking
Quick apply
Senior Product Manager - Runescape
Jagex —Cambridge
- Full-time
- Analysis skills
- Product management
- Analytics
- Annual leave
- Flexible schedule
Graduate / Placement Technical Support Engineer
Options Technology —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Research
Quick apply
Research Associate
Abselion —Cambridge
- £35,000 - £39,000 a year
- Master's degree
SHE Advisor
Mick George Ltd —Huntingdon
- Full-time
- Databases
- Continuous improvement
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Trainee Field Engineer
Weltech International Limited —Saint Ives
- £26,000 - £28,000 a year
- Overtime
- Travel
- Computer networking
- In-person
Quick apply
Senior Product Manager - Runescape
Jagex: The RuneScape Company —Cambridge
- Full-time
- Hybrid work
- Analysis skills
- Product management
- Analytics
- Annual leave
- Flexible schedule
Quick apply
Senior AI Engineer (Full Stack)
Abcam —Cambridge
- Full-time
- Master's degree
- Machine learning
- In-person
- Annual leave
Senior Quality Engineer
Hexcel Corporation —Duxford
- Full-time
- Engineering
- Analysis skills
- Continuous improvement
Full Stack Developer – CT Office Incubation Team
Aveva —Cambridge
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Travel
- Annual leave
Process Engineer - (Days & Nights)
Malary Ltd —Cambridge
- £15 - £16 an hour
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
- Free parking
- Referral programme
Quick apply
8d
Associate Technical Director
Jagex —Cambridge
- Full-time
- Annual leave
- Flexible schedule
9d
Data Services Coordinator
GÉANT Recruitment —Cambridge
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Quality Manager
TRB Lightweight Structures Limited —Huntingdon
- From £45,000 a year
- Monday to Friday
- Management
- Continuous improvement
- Team management
Quick apply
Contracts Manager
Mick George Ltd —Huntingdon
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
9d
Principal Engineer
Abcam —Cambridge
- Full-time
- Computer Science
- DevOps
- Bachelor's degree
- Annual leave

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senior customer engineer jobs near cambridge, cam

Head of Customer Success

Cambrionix
Cambridge

Quick apply

Job details

Permanent | Full-time
£85,000 - £90,000 a year
8 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Dashboard visualisation
Process improvement
Team management
Churn prevention
B2B
Operational strategy development
HubSpot
SaaS

Full job description

We're looking for someone exceptional to build and lead our entire Customer Success function from the ground up. An opportunity to build something that doesn’t exist yet.

At Cambrionix, we've spent more than 15 years building world-class hardware trusted by some of the biggest technology brands in the world. We have more than 1.8 million ports in operation globally, and our technology powers mission-critical environments across multiple industries. We're internationally recognised for delivering the fastest, most reliable and most intelligent USB solutions on the planet.

Now we're entering our next chapter.

We're evolving from a traditional manufacturing business into a software and SaaS-led organisation, with Cambrionix Connect at the centre of that transformation. Our cloud platform enables customers to remotely manage, monitor and control devices across entire global fleets from a single interface.

And that's where you come in.

Your mission

Working for the Chief Revenue Officer and working closely with Rev Ops, Tech Engineering and Business development, you will build a function that customers genuinely love.

You'll define the strategy, create the playbooks, design the customer journey, identify the key signals that require actioning implement the processes, establish the metrics, and help build a scalable function that supports our transition to a recurring SaaS business.

What you'll be doing

Designing and launching the entire Customer Success function within HubSpot CRM
Creating customer onboarding programmes that drive adoption from day one
Developing customer journey maps across the entire lifecycle
Building scalable processes, playbooks and customer success frameworks
Reducing churn and increasing customer retention
Identifying opportunities for customer growth and expansion through both upsell and cross sell
Building dashboards that provide meaningful insights into customer behaviour
Recruiting, developing and leading a Customer Success team as the function grows
Becoming the voice of the customer across the business

You will have experience building a Customer Success function rather than simply managing an established one. You'll understand that customer success is far more than customer support and will have a genuine passion for creating processes, systems and strategies from the ground up. You'll thrive in an environment where there's a blank sheet of paper rather than an existing playbook and will be equally comfortable developing strategy and delivering operational excellence. You'll be able to move effortlessly between conversations with customers, engineers and senior leaders, translating customer needs into meaningful business and product decisions. You'll also have a strong understanding of key SaaS metrics, including customer adoption, retention, churn, expansion and lifetime value, together with experience working in a B2B SaaS, technology, software or platform-based business. Most importantly, you'll enjoy building scalable solutions and helping organisations navigate periods of growth and transformation.

We'd be especially excited if you have experience with:

Scaling a customer success function during a business transformation
SaaS implementation and onboarding
Subscription and recurring revenue models
Technical products
Enterprise customers
Customer success platforms and automation tools
Building and leading high-performing teams

Why Cambrionix?

Because we're not standing still. We have ambitious plans, significant investment and a product roadmap that's reshaping our future. Please don't apply because you're looking for a comfortable, steady-state management role. Apply if you want to build something remarkable.

If those words resonate with you, we'd love to talk.

Pay: £85,000.00-£90,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Cambridge CB4 0DS: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Success: 5 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Cambridge CB4 0DS

Quick apply

Refine Your Search

senior customer engineer jobs in cambridge, cam

Head of Customer Success

Area Barista Trainer - East of England & South East Midlands

Junior Product Manager

Assistant Project Manager

Quality Engineer - DMSG (Full Time)

Senior Product Manager - Runescape

Graduate / Placement Technical Support Engineer

Research Associate

SHE Advisor

Trainee Field Engineer

Senior Product Manager - Runescape

Senior AI Engineer (Full Stack)

Senior Quality Engineer

Full Stack Developer – CT Office Incubation Team

Process Engineer - (Days & Nights)

Associate Technical Director

Data Services Coordinator

Quality Manager

Contracts Manager

Principal Engineer

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