Customer success people lead Work, Jobs in Cambridge, Eng (with Salaries)

Customer Service Manager
AMOT —Bury St. Edmunds
- Continuous improvement
- No degree
- Leadership
Quick apply
Senior Product Manager
RMG Digital Ltd —Cambridge
- Full-time
- Continuous improvement
- Team management
- Product management
Marketing Lead
Kidde Global Solutions —Cambridge
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Communication skills
3d
Operations Manager
Rehlko —Huntingdon
- Up to £52,000 a year
- Full-time
- Management
- Continuous improvement
- Organisational skills
- Employee assistance programme
4d
Assistant General Manager - Operations
Cox Automotive —Huntingdon District
- Full-time
- Customer service
- Continuous improvement
- Team management
- Employee discount
Retail Department Manager
Blue Diamond Garden Centres —Cambridge
- Weekend availability
- Customer service
- In-person
- Training & development
- Free parking
- Store discount
Quick apply
Regional Manager
Retail Innovation Group —Cambridge
- £30,596 - £30,597 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Outlook
- Sales
- Annual leave
- Employee assistance programme
Quick apply
9d
Internal Sales Manager
Kidde Global Solutions —Cambridge
- £45,000 - £50,000 a year
- Full-time
- Salesforce
- Analysis skills
- Travel
10d
Sales Executive
Hill Group UK —Cambridge
- CRM software
- Customer service
- Communication skills
- Employee discount
Client Engagement Manager - C&M - Manufacturing Innovation - UK
PA Consulting —Melbourn
- Full-time
- Hybrid work
- Business development
- Bachelor's degree
- Business
- Annual leave
Workplace Experience Coordinator
JLL —Cambridge
3d
Global & Priority Markets Customer Engagement Director
AstraZeneca —Cambridge
- CRM software
- Bachelor's degree
- AI
11d
R&D Partner Techologist
Aveva —Cambridge
- Full-time
- Hybrid work
- Agile
- In-person
- Leadership
- Annual leave
Lab Operations Manager
Avantor —Cambridge
- Full-time
- Continuous improvement
- AI
- Leadership
Senior Product Manager - Runescape
Jagex —Cambridge
- Full-time
- Analysis skills
- Product management
- Analytics
- Annual leave
- Flexible schedule
Senior Product Manager - Runescape
Jagex: The RuneScape Company —Cambridge
- Full-time
- Hybrid work
- Analysis skills
- Product management
- Analytics
- Annual leave
- Flexible schedule
Quick apply
Front Office Manager
Radisson Hotel Group —Stansted
- Full-time
- Hotel
- Organisational skills
- Front desk
- Employee discount
Quick apply
Saleroom Manager - Interiors Sales
Cheffins —Cambridge
- Full-time
- Business development
- Supervising experience
- Team management
Indirect Category Manager - Procurement
Jagex —Cambridge
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Annual leave
- Employee assistance programme
Global Medical Advisor - Anti-Infectives
Mundipharma —Cambridge
- Full-time
- Doctoral degree
- Mentoring
- Budgeting

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customer success people lead jobs near cambridge, eng

Customer Service Manager

AMOT -
Bury St. Edmunds

Quick apply

Job details

Permanent

Qualifications

Stakeholder collaboration
Client engagement
Mentoring junior staff
Internal department liaison
Performance management
Zendesk
Continuous improvement
Continuous improvement cycles oversight
Risk management
B2B
Employee performance appraisals
Customer support
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Root cause analysis
Leadership
Team motivation leadership

Full job description

About AMOT

Founded in 1948, AMOT is a leading global manufacturer of control, safety, and hazardous‑area solutions for engines, compressors, turbines, and other rotating equipment.

We serve customers across the oil & gas, marine, power generation, and transportation industries with a strong reputation for quality, reliability, engineering excellence, and customer trust. We aim to differentiate ourselves through a high level of customer service, support & communication.

At AMOT, we believe our success is built on our people. We empower our teams to go beyond expectations and play a meaningful role in delivering growth, innovation, and a trusted customer experience worldwide.

The Opportunity

We are seeking an experienced Customer Service Manager to lead and develop our Customer Services function across EMEA.

This is a leadership role, not a transactional processing role. You will own the end‑to‑end customer experience, build and coach a high‑performing team, and act as the internal voice of the customer — influencing how the wider business delivers for both existing customers and new business wins.

You will build and lead a high-quality trusted customer experience which is pivotal in supporting new customer wins and double-digit growth. You will champion the customer internally, challenge friction in processes, and collaborate across Sales, Operations, Engineering, Quality, and Finance to remove barriers and drive performance.

What You’ll Be Responsible For

1. Lead, Develop and Engage Your Team

Build a confident, high-performing Customer Services team with clarity of purpose and ownership.
Drive Gallup engagement — create an environment where people feel motivated, valued, and accountable.
Conduct regular development 1:1s, deliver real-time feedback, and maintain clear development plans.
Lead annual performance management with fairness, rigor, and a coaching mindset.

2. Own the End-to-End Customer Experience

Take ownership of the full customer journey — from initial quotation through order fulfilment and aftercare.
Ensure proactive, accurate, and professional communication at every stage, keeping customers
Listen to customer needs and propose effective, commercially sound
Own and resolve escalations swiftly — minimise disruption and restore confidence when issues arise.
Ensuring customers experience reliable, professional, and proactive communication.

- Lead and coach the team to improve style, sentiment and accuracy.
- Acting as the internal advocate for customers — challenging processes that create friction or risk trust.
- Clearly explaining customers’ perspective.
- Collaborating with Peers.
- Encourage cross functional face to face discussions.

3. Drive Performance through Data and Continuous Improvement

Define and maintain customer centric and operational KPIs that drive focus and accountability.
Use Pareto and root cause analysis to identify priorities and resolve recurring issues.
Build scalable, efficient processes — leveraging IFS (MRP) and Zendesk to improve quality and
Identify and implement process improvements that support future growth.
Working closely with Sales, Operations, Engineering, Quality, and Finance to support growth and delivery performance.

- Successfully onboard new customers, supporting them through the first years to established account.
- Reports changes in customer engagement and behaviour that suggests our account with them is at risk.
- Develops market and customer knowledge to facilitate improved decision making and identify potential missed opportunity.

4. Protect the Business from Commercial and Compliance Risks

Follow UK, European and US Export Compliance procedures
Contract review terms and conditions
Collaborate with Sales and Finance to recommend Payment terms

5. Other

Keep abreast of changes to Company Policies and Procedures, AMOT Terms and Conditions ensuring the same are adhered to and met
Respond to change positively and productively and handle other tasks and projects as may be required.

What Success Looks Like

A confident, engaged Customer Services team operating with clarity and ownership.
High Gallup engagement scores.
Improved customer satisfaction, trust, and retention.
Strong cross‑functional collaboration and influence.
A team that communicates with care, clarity and a positive sentiment.
Clear performance visibility through meaningful customer and business KPIs.
Tangible contribution to new business wins and repeat business.
A sales team focused on Business Development and less on account management tasks.

What We’re Looking For

Proven experience leading customer service or customer experience teams in a B2B, industrial, or engineered‑products environment.
Strong people‑leadership skills, with a coaching and development mindset.
Experience using KPIs and process improvement to drive performance.
Comfortable owning escalations and representing the customer internally.
Collaborative, pragmatic, and confident working across functions.
Degree‑qualified or equivalent experience.

AMOT Leadership Expectations

Champions a first-class customer experience and translates it into day‑to‑day priorities.
Leads through people, not personal task execution.
Uses KPIs to drive decisions and improvement.
Represents the customer perspective with confidence.
Collaborates closely with peers to implement Operational excellence and remove barriers to progress.
Builds capability and leaves the function stronger and scalable.
Growth mindset, comfortable giving and receiving constructive feedback.

Quick apply

Refine Your Search

customer success people lead jobs in cambridge, eng

Customer Service Manager

Senior Product Manager

Marketing Lead

Operations Manager

Assistant General Manager - Operations

Retail Department Manager

Regional Manager

Internal Sales Manager

Sales Executive

Client Engagement Manager - C&M - Manufacturing Innovation - UK

Workplace Experience Coordinator

Global & Priority Markets Customer Engagement Director

R&D Partner Techologist

Lab Operations Manager

Senior Product Manager - Runescape

Senior Product Manager - Runescape

Front Office Manager

Saleroom Manager - Interiors Sales

Indirect Category Manager - Procurement

Global Medical Advisor - Anti-Infectives

I want to receive the latest job alerts for customer success people lead in cambridge, eng

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