Head of design Work, Jobs in Cambridge, Eng (with Salaries)

Head of Customer Success
Cambrionix —Cambridge
- £85,000 - £90,000 a year
- Full-time
- Hybrid work
- Team management
- Free parking
- Life insurance
Quick apply
8d
Programme Designer
Møller Institute —Cambridge
- £42,000 - £47,000 a year
- Full-time
- Project management
- No degree
- Organisational skills
- Free parking
6h
Project Manager IWM Duxford Masterplan (Mat Cover)
Imperial War Museums —Duxford
- £38,000 - £42,000 a year
- Project management
- Organisational skills
- Budgeting
- Annual leave
- Employee assistance programme
Director, Early Research Project Management
Flagship Pioneering, Inc. —Cambridge
- Doctoral degree
- Master's degree
- Bachelor's degree
Assistant Brand Manager
Westland Horticulture Ltd —Huntingdon
- Full-time
- Microsoft Powerpoint
- Product management
- Travel
Quick apply
1d
Head of Design
Kier Group —Stansted
- Full-time
- Team management
- Construction experience
- Leadership
Head of Operations - Non Food
Medirest —Cambridge
- From £65,000 a year
- Full-time
- Budgeting
- Leadership
Training Programme Director - Imaging Academy
NHS England —Cambridge
- Part-time
- Management
- Databases
- Recruiting
- Annual leave
CBL Group Administrator
University of Cambridge —Cambridge
- £31,236 - £35,608 a year
- Administrative experience
- University
- IT
- Annual leave
13d
Head of Manufacturing UK
Aliaxis UK Limited (United Kingdom) —Huntingdon
- Full-time
- Management
- Engineering
- Continuous improvement
- Employee assistance programme
- Employee discount
Head of Marketing
ACO Technologies plc —Shefford
- Hybrid work
- Travel
- Leadership
- Annual leave
Project Manager - Cambridge
Princebuild —Cambridge
- Full-time
- Management
- Microsoft Office
- Bachelor's degree
Store Manager (Maternity Cover)
Sahara —Cambridge
- Part-time
- Customer service
- Team management
- POS
- Store discount
- Employee discount
Quick apply
3d
Careers Consultant
Anglia Ruskin University —Cambridge
- £38,784 - £44,746 a year
- Full-time
- University
- Recruiting
- Organisational skills
- Relocation assistance
2h
Training Programme Director - IM3
NHS England —Cambridge
- Part-time
- Management
- Databases
- Recruiting
- Annual leave
8d
Contract Development Lead
Central East Integrated Care Board —Ely
- £66,582 - £77,368 a year
- Full-time
- Continuous improvement
- Contracts
6d
Project Delivery & Capability Manager
Alzheimer's Research UK —Cambridge
- £50,000 a year
- Continuous improvement
- Team management
- Organisational skills
- Sick pay
Junior Graphic Designer
Sanders + Jay Ltd —Royston
- £25,420 - £32,000 a year
- Full-time
- No degree
- In-person
- Annual leave
Quick apply
Marketing Manager (12month FTC for maternity cover)
Genie Ventures —Cambridge
- £37,855 - £41,010 a year
- Full-time
- Hybrid work
- Travel
- AI
- Business
- Annual leave
- Referral programme
14d
Head of New Business
Abbey Sales and Lettings Ltd —Bury St. Edmunds
- £35,000 - £75,000 a year
- Full-time
- Sales
- Business development
- Team management
Quick apply
9d

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Head of Customer Success

Cambrionix
Cambridge

Quick apply

Job details

Permanent | Full-time
£85,000 - £90,000 a year
8 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Dashboard visualisation
Process improvement
Team management
Churn prevention
B2B
Operational strategy development
HubSpot
SaaS

Full job description

We're looking for someone exceptional to build and lead our entire Customer Success function from the ground up. An opportunity to build something that doesn’t exist yet.

At Cambrionix, we've spent more than 15 years building world-class hardware trusted by some of the biggest technology brands in the world. We have more than 1.8 million ports in operation globally, and our technology powers mission-critical environments across multiple industries. We're internationally recognised for delivering the fastest, most reliable and most intelligent USB solutions on the planet.

Now we're entering our next chapter.

We're evolving from a traditional manufacturing business into a software and SaaS-led organisation, with Cambrionix Connect at the centre of that transformation. Our cloud platform enables customers to remotely manage, monitor and control devices across entire global fleets from a single interface.

And that's where you come in.

Your mission

Working for the Chief Revenue Officer and working closely with Rev Ops, Tech Engineering and Business development, you will build a function that customers genuinely love.

You'll define the strategy, create the playbooks, design the customer journey, identify the key signals that require actioning implement the processes, establish the metrics, and help build a scalable function that supports our transition to a recurring SaaS business.

What you'll be doing

Designing and launching the entire Customer Success function within HubSpot CRM
Creating customer onboarding programmes that drive adoption from day one
Developing customer journey maps across the entire lifecycle
Building scalable processes, playbooks and customer success frameworks
Reducing churn and increasing customer retention
Identifying opportunities for customer growth and expansion through both upsell and cross sell
Building dashboards that provide meaningful insights into customer behaviour
Recruiting, developing and leading a Customer Success team as the function grows
Becoming the voice of the customer across the business

You will have experience building a Customer Success function rather than simply managing an established one. You'll understand that customer success is far more than customer support and will have a genuine passion for creating processes, systems and strategies from the ground up. You'll thrive in an environment where there's a blank sheet of paper rather than an existing playbook and will be equally comfortable developing strategy and delivering operational excellence. You'll be able to move effortlessly between conversations with customers, engineers and senior leaders, translating customer needs into meaningful business and product decisions. You'll also have a strong understanding of key SaaS metrics, including customer adoption, retention, churn, expansion and lifetime value, together with experience working in a B2B SaaS, technology, software or platform-based business. Most importantly, you'll enjoy building scalable solutions and helping organisations navigate periods of growth and transformation.

We'd be especially excited if you have experience with:

Scaling a customer success function during a business transformation
SaaS implementation and onboarding
Subscription and recurring revenue models
Technical products
Enterprise customers
Customer success platforms and automation tools
Building and leading high-performing teams

Why Cambrionix?

Because we're not standing still. We have ambitious plans, significant investment and a product roadmap that's reshaping our future. Please don't apply because you're looking for a comfortable, steady-state management role. Apply if you want to build something remarkable.

If those words resonate with you, we'd love to talk.

Pay: £85,000.00-£90,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Cambridge CB4 0DS: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Success: 5 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Cambridge CB4 0DS

Quick apply

Refine Your Search

head of design jobs in cambridge, eng

Head of Customer Success

Programme Designer

Project Manager IWM Duxford Masterplan (Mat Cover)

Director, Early Research Project Management

Assistant Brand Manager

Head of Design

Head of Operations - Non Food

Training Programme Director - Imaging Academy

CBL Group Administrator

Head of Manufacturing UK

Head of Marketing

Project Manager - Cambridge

Store Manager (Maternity Cover)

Careers Consultant

Training Programme Director - IM3

Contract Development Lead

Project Delivery & Capability Manager

Junior Graphic Designer

Marketing Manager (12month FTC for maternity cover)

Head of New Business

I want to receive the latest job alerts for head of design in cambridge, eng

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