Senior crm Work, Jobs in Cambridge, Eng (with Salaries)

Senior CRM Executive
The Jockey Club —Newmarket
- Full-time
- CRM software
- Presentation skills
- Communication skills
- Annual leave
Head of Customer Success
Cambrionix —Cambridge
- £85,000 - £90,000 a year
- Full-time
- Hybrid work
- Team management
- Free parking
- Life insurance
Quick apply
1d
Customer Lifecycle & CRM Manager
inMusic —Cambridge
- Full-time
- CRM software
- Project management
- Mentoring
Quick apply
3d
Senior Customer Complaints & resolution
HWC Logistics —Cambridge
- £27,500 - £30,000 a year
- Full-time
- CRM software
- Management
- Communication skills
- Free parking
- Employee discount
Quick apply
3d
Senior Project Manager
Aqua Consultants —Cambridge
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Senior Marketing Manager - Astrea Bioseparations
Biotage —Cambridge
- Hybrid work
- Analysis skills
- Team management
- Leadership
Global Key Account Management (KAM) Principal
Mundipharma —Cambridge
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Customer Service Manager
Shearline Precision Engineering Ltd —Ely
- From £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
2d
Senior Business Development Manager
Maharaja Hospitality & Restaurant Group —Cambridge
- £35,273.77 - £88,410.53 a year
- Full-time
- Sales
- Salesforce
- Contracts
- Health & wellbeing programme
- Flexitime
Quick apply
9d
Global Capability & Training Lead
Mundipharma —Cambridge
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
NetSuite Administrator
TTP —Cambridge
- Full-time
- No degree
- AI
- Life insurance
Quick apply
Senior Business Development Specialist, Europe
CATS Global Schools —Cambridge
- Holidays
- CRM software
- Spanish
- English
Deputy Development Director
Fitzwilliam College —Cambridge
- Full-time
- Master's degree
- Organisational skills
- AI
- Free parking
- Annual leave
Client Engagement Manager - C&M - Manufacturing Innovation - UK
PA Consulting —Melbourn
- Full-time
- Hybrid work
- Business development
- Bachelor's degree
- Business
- Annual leave
Business Development Representative
Redgate —Cambridge
- £32,000 - £42,000 a year
- Full-time
- Hybrid work
- Salesforce
- Business development
- Communication skills
3d
Senior Consultant/Associate - Agriculture and Environment
Bidwells —Cambridge
- Full-time
- CRM software
- Public speaking
- Business development
- Employee discount
Vehicle Leasing Sales Consultant
Motorlet Limited —Royston
- £60,000 - £70,000 a year
- Full-time
- In-person
- Sick pay
Quick apply
Senior Business Development Manager, Latin America
CATS Global Schools —Cambridge
- £30,000 - £35,000 a year
- CRM software
- Spanish
- English
7d
Paid Media Lead
inMusic —Cambridge
- Full-time
- Analysis skills
- Budgeting
- Communication skills
Quick apply
Commercial Graduate Surveyor
Cheffins —Cambridge
- Full-time
- Organisational skills
- Internship
- Communication skills

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senior crm jobs near cambridge, eng

Senior CRM Executive

The Jockey Club -
Newmarket

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

CRM software
Email marketing
Marketing campaign planning
Stakeholder collaboration
Digital analytics tools
Performance reporting in digital marketing
Customer segmentation
Presentation skills
Continuous improvement cycles oversight
Customer loyalty building
Relationship management
Management reporting
Audience segmentation
Multidisciplinary collaboration
Proofreading
Multi-channel digital marketing campaigns
Communication skills
Copywriting
Analytics

Full job description

Job Advert

Job title: Senior CRM Executive

Based at: Newmarket Racecourse

Contract type: Permanent

Hours: 37.5 hours per week

About the role

We have a fantastic opportunity for a Senior CRM Executive with a genuine passion for CRM, insight and data to develop and deliver a multi-channel CRM contact strategy for Newmarket Racecourses, ensuring delivery of agreed CRM revenue and engagement performance targets.

About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on racedays and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

The Senior CRM Executive will

Take ownership of the end-to-endThe July FestivalCRM contact cycle, defining and managing all messaging touchpoints including on-sale launch and customer experience, through to post-event wrap up performance reporting.
Define and manage alladditionalNewmarketCRMfixturecampaigns, working closely with Marketing, Digital and Partnerships teams to influence and incorporate their plans across integrated CRM channels, while forecasting their expected revenue impact.
Take ownership of several holistic Jockey Club Group level initiative campaigns such asRacePass18-24, Racing Explained and Horse Welfare.
Plan, execute andmonitormulti-channel CRM campaigns across email, SMS, push notifications, in-appand direct mail to increase customer engagement,loyaltyand revenues.
Work with the CRM & Insights manager to define,executeand optimise customer/fanbase lifecycle journey workflows through welcome/nurture, engage/retain, monetisation/upsell, reward/win back and feedback/advocacy.
Write copy, choose imagery/artwork and brief internal design teams to create compelling content and impactful campaigns.
Demonstrate an insight and data led approach, with detailed understanding of the Group’s SCV and Fast Stats targeting platforms, with strategy and tactics informed by customer insight dashboards andpreviouscampaign performance.
Utilise insight and segmentation modelling to build targeting groupscomprisingdemographic, purchase, engagement, interaction, preference, and interest data. Prepare,distributeand present post campaign performance reporting, recommending actionable insights that deliver continuous improvement.
Demonstrate full understanding of CRM systems, using your expert knowledge to fullyleveragethe capabilities of Dot Digital and Attractions IO.
Assistwith the set-up,implementationand reporting of data acquisition opportunities (online and at-venue data capture) to help grow marketable database volumes.
Define and deliver targeting lists for outbound telephone calling, CRO/Digitalpersonalisationand paid media targeting/suppression/look-a-likes.
Continuously develop/test new campaign concepts/ideas and review working practices/processes, ensuring effectiveness and efficiency is proven ahead of adoption across the wider CRM team.
Serve as the main contact for all customer service inquiries, including group tickets, memberships, and site experience, on both race days and non-race days.
Champion CRM best practice and ensure all CRM activitiescomply withdata protection regulations.
Mentor CRM Execs, setting high working standards to aspire to, through strong attention to detail, presenting performance to senior leaders, and adherence to CRM processes.
Executeadditionallarge course CRM and Data tasks as required, to support shifting CRM and Marketing prioritiesacross the Newmarket Hub and Group.

About you.

Proficiencyin building,deployingand testing CRM campaigns
Experience usingDotdigitalor a similar ESP/ Customer Engagement Platformandusing data,insightand segmentations to define targeting groups
Skilled in campaign reporting,copywriting, test and learn approaches,metrics and KPIs
Ability to balancecustomer centricity and commercial focus
Highly organised and process driven
Strong understanding ofMarketing Automation and CustomerJourney Mapping.
Meticulous attention to detail and proofing
Excellent communication skills (written & verbal)
Ability to work on multiple campaigns in parallelandflex style to suit the needs of diverse and competing stakeholders
Self-motivated, problem solving and solutions focused
Actsas amentor tojunior colleagues
Understands and has experience usingGA4 (or similar analytics tools).Faststats(or similar data targeting platforms)

What we offer in return

All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with ourTeamPassTicket scheme.
An award-winning pension scheme provider with a generous employer contribution
A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
25 days annual leave
Access to a suite of Learning & Development training resources from renowned providers
A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 24th August but we reserve the right to bring this forward if we have many applications.

This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.

Apply Now

Refine Your Search

senior crm jobs in cambridge, eng

Senior CRM Executive

Head of Customer Success

Customer Lifecycle & CRM Manager

Senior Customer Complaints & resolution

Senior Project Manager

Senior Marketing Manager - Astrea Bioseparations

Global Key Account Management (KAM) Principal

Customer Service Manager

Senior Business Development Manager

Global Capability & Training Lead

NetSuite Administrator

Senior Business Development Specialist, Europe

Deputy Development Director

Client Engagement Manager - C&M - Manufacturing Innovation - UK

Business Development Representative

Senior Consultant/Associate - Agriculture and Environment

Vehicle Leasing Sales Consultant

Senior Business Development Manager, Latin America

Paid Media Lead

Commercial Graduate Surveyor

I want to receive the latest job alerts for senior crm in cambridge, eng

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