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IT Support Technician - Derry/Londonderry

FinTrU -
Derry

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Job details

Permanent | Full-time
11 days ago

Benefits

Sabbatical

Qualifications

Technical troubleshooting
IT service management
User account provisioning
Ticket management
Microsoft Exchange
User account management
IT permissions management
Ticket management systems
Organisational skills
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Vacancy Name

IT Support Technician - Derry/Londonderry

Vacancy No

VN755

Location City

Derry/Londonderry

Overview of Role

We are looking for a motivated IT Support Technician. This is an excellent entry-level opportunity for someone early in their IT career who is keen to develop their technical skills in a supportive environment. As the first point of contact for colleagues requiring technical assistance, you will help deliver a high-quality IT support service across the business.

Job Details

FinTrU is a trusted provider of specialist Client Lifecycle Management services across KYC, Compliance, Risk and Legal. We combine deep domain expertise, highly skilled delivery teams, and scalable operations models to help organisations navigate complex regulations and operate with confidence. We employ 1,300 people across Belfast, Derry/Londonderry, Letterkenny, London, New York and Porto, supporting clients throughout EMEA, APAC and the Americas.

This role is based on-site at our Derry/Londonderry office.

Key responsibilities:

Provide first-line technical support to colleagues across the business

Set up and maintain user accounts and access permissions

Support device deployment and management using Microsoft technologies

Resolve service desk incidents and requests in line with agreed processes

Provide on-site support for hardware, software and meeting room technology

Escalate complex issues to senior team members where required

Assist with routine infrastructure checks and maintenance activities

Deliver excellent customer service and ensure a positive user experience

Required Experience:

We welcome applications from candidates who are early in their IT careers. To be considered, candidates should be able to demonstrate at least one of the following:

Previous experience in IT support, service desk or helpdesk environment

An IT-related qualification, apprenticeship or certification

Demonstrable hands-on experience with Microsoft technologies through projects, study or practical application

In addition, candidates must possess strong communication skills, a customer-focused approach and a genuine desire to build a career in IT.

Desirable Experience:

Exposure to Microsoft 365 technologies such as Azure, Intune, Exchange, SharePoint or Teams

Awareness of IT Service Management concepts such as Incident Management and Asset Management

Experience using ticketing or service desk tools

Previous customer-facing support experience

You should be able to demonstrate the following skills:

Genuine interest in IT and technology

Strong communication and customer service skills

Positive attitude and willingness to learn

Ability to troubleshoot and solve problems

Good organizational skills and attention to detail

Comfortable working independently and as part of a team

At FinTrU, our people are at the heart of everything we do. We recognise that our success is driven by our employees, who consistently bring our values to life through a commitment to excellence in delivery.
We are committed to investing in our people, supporting continuous professional development and creating an environment where you can grow your skills, progress your career, and realise your full potential within a high-performing and supportive team.

Please refer to our candidate privacy notice for information on how we collect and use your personal data: Candidate Privacy Notice | FinTrU

Education Level

Vocational

Experience Level

Less than 1 year

Employment Type

Full Time

Duration

Permanent

Benefits

Industry-leading, family-focused policies
Progressive health & wellbeing policies
Industry-leading learning & development strategy
Diverse and inclusive social and cultural calendar
Innovative sabbatical policies, including ‘FinTrU Unplugged’ [a 4-week paid sabbatical]

Compensation Summary

Annual salary review
Discretionary performance-related bonus scheme

Apply Now

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