Technician Work, Jobs in Canterbury Ct2 (with Salaries)

Service Desk Technician
ORBITAL NET LIMITED —Canterbury
- £25,500 - £26,500 a year
- Rotating shift
- Communication skills
Quick apply
QC Technician
BI AH UK Ltd —Ash
- Full-time
- Continuous improvement
- Quality control
- In-person
Technician (Arts and Humanities)
Canterbury Christ Church University —Canterbury
- £26,093 - £28,031 a year
- Weekend availability
- University
- Communication skills
Virus Production Shift Technician
BI AH UK Ltd —Ash
- Full-time
- Computer literacy
- Continuous improvement
- Data entry
Laboratory Technician
South East Laboratories Ltd —Sittingbourne
- £26,500 a year
- Full-time
- Microsoft Word
- Computer literacy
- Quality control
Quick apply
3d
Service Technician
STS Tyre Pros —Canterbury
- £32,153 a year
- Full-time
- Employee assistance programme
- Employee discount
4d
Vehicle Depollution Technician
Reclamet Ltd —Birchington
- Full-time
- Heavy lifting
- In-person
- Mechanical knowledge
Quick apply
14d
Medicine Management Technician
Oxleas NHS Foundation Trust —Isle of Sheppey
- £34,073 - £41,043 a year
- Full-time
- Remote
- Medication administration
- Inventory control
- Research
11d
Repair Technician
Megger —Dover
- Full-time
- Analysis skills
- Quality control
Laboratory Technician
Tentamus QTS Analytical Ltd —Sittingbourne
- £23,875 - £24,500 a year
- Full-time
- Laboratory experience
- Analysis skills
- Quality control
Quick apply
CAD Technician – Ashford
Tony Gee and Partners LLP —Ashford
- Annual leave
- Employee assistance programme
Technician
Rhenus SE & Co. KG —Ashford
- Weekend availability
- Microsoft Word
- Maintenance
- Communication skills
- Free parking
- Employee assistance programme
Service Technician
Megger —Dover
- Full-time
- Maintenance
- Electrical experience
- Travel
SMART Repair Technician | £30K - £50K OTE
Kent Smart —Dover
- £30,000 - £34,000 a year
- Full-time
- Customer service
- Employee discount
2nd Line Support Technician
Primary Technologies (S.E) Ltd —Folkestone
- From £27,000 a year
- Full-time
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Electronics Technician
Megger —Dover
- Full-time
- Schematics
- Continuous improvement
- Quality control
3d
Technician - JCB Renault Canterbury, Kent
JCB Group —Canterbury
- Full-time
Decontamination Technician
KIMS Hospital —Maidstone
- £21,149.44 - £26,436.80 a year
- Part-time
- Hospital
- Computer literacy
- Cleaning
- Free parking
- Annual leave
Mobile Vehicle Technician - Canterbury
RAC —Canterbury
- £40,170 - £44,385 a year
- Overtime
- Automotive diagnostics
- Flexible schedule
9d
Smart Repair Technician
Kent Vehicles —Herne
- £33,000 - £46,000 a year
- Full-time
- Quality control
- Power tools
- In-person
- Employee discount
- Sick pay
Quick apply

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technician jobs near canterbury ct2

Service Desk Technician

ORBITAL NET LIMITED
Canterbury

Quick apply

Job details

Permanent
£25,500 - £26,500 a year

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident management
Stakeholder collaboration
Ticket management
Incident documentation
Case record updates
Internal department liaison
CompTIA Network+
Ticket management systems
Technical support incident logging
Telecommunication
Technical writing
IP networking
Customer interaction
IT incident logging
Multidisciplinary collaboration
Network monitoring
Incident log maintenance
Communication skills
CompTIA A+
Help desk

Full job description

Summary:

As a Service Desk Technician, you’ll be of a technical predisposition with a passion for assisting client delivery, being the first point of contact for client’s requiring technical assistance. You’ll diagnose and troubleshoot basic technical issues, escalate complex problems, and ensure a high level of client service. This role is critical in maintaining client satisfaction and ensuring smooth operations for our product and services.

Working Hours:

You'll work 37.5 hours per week on a rotating shift pattern, helping us provide great service seven days a week. Please note that weekend working is a key part of this role, so you'll need to be available to work Saturdays and Sundays as part of your regular rota.

Key Responsibilities:

Client Support & Issue Resolution:

Act as the first point of contact for client technical support via multiple sources including but not limited to: phone, email, monitoring and live chat
Logging of all interactions, incidents and service requests in a detailed manner accurately in the ticketing system
Diagnose and troubleshoot a broad range of services including but not limited to: telephony, basic connectivity issues, 4G/5G solutions, broadband, leased lines, VoIP, WiMAX and managed services
Guide client through troubleshooting steps to resolve common issues
Escalating more complex issues to relevant teams with detailed information about the case, actions taken to attempt to resolve the issue and their outcomes
Follow up with customers to ensure resolution and customer satisfaction

Network & System Monitoring:

Monitor network and service status dashboards to identify and respond to potential issues proactively, logging events and escalating as required
Assist in identifying patterns and trends in reported incidents to help prevent recurring issues, as part of pro-active Problem Management
Provisioning Services:
Assist clients with router and modem setup, basic configurations, and software updates
Explain technical solutions in a clear and customer-friendly manner

Documentation & Process Improvement:

Maintain accurate and detailed knowledge base articles for common technical issues and solutions, supporting the wider team in effective communication and client support resolution
Provide feedback on recurring technical issues and suggest where improvements can be made to the support process, solutions and the wider business
Stay updated on new products, services, and industry developments

Collaboration & Training:

Work closely with other teams across the business including but not limited to: Finance, Technical Services, Network Operations, Field Engineering and Service Delivery to resolve client issues efficiently
Share knowledge and best practices with colleagues to improve overall service quality

Key Skills & Experience:

Essential:

Basic understanding of networking concepts (e.g., IP addressing, DNS, DHCP, NAT, VPN)
Experience troubleshooting technology issues
Natural strong problem-solving skills and ability to work under pressure
Curious personality wanting to understand and build a depth of knowledge
Excellent verbal and written communication skills
Client-centric attitude with a proactive approach
Ability to follow procedures and escalate without procrastination

Desirable:

Previous experience in a technical services or customer service role, preferably within an ISP or telecoms environment
Knowledge of Service Desk tools, such as monitoring platforms and ticketing systems
Familiarity with configuring routers and modems
Basic understanding of cybersecurity principles
IT certifications such as CompTIA Network+, CompTIA A+, vendor qualifications or equivalent

Company Overview

Please visit https://www.orbital.net for more information

Quick apply

Refine Your Search

technician jobs in canterbury ct2

Service Desk Technician

QC Technician

Technician (Arts and Humanities)

Virus Production Shift Technician

Laboratory Technician

Service Technician

Vehicle Depollution Technician

Medicine Management Technician

Repair Technician

Laboratory Technician

CAD Technician – Ashford

Technician

Service Technician

SMART Repair Technician | £30K - £50K OTE

2nd Line Support Technician

Electronics Technician

Technician - JCB Renault Canterbury, Kent

Decontamination Technician

Mobile Vehicle Technician - Canterbury

Smart Repair Technician

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