Freight forwarding occupations Work, Jobs in Cardiff, Wls (with Salaries)

Customer Service Operator
Europa Worldwide Group —Cardiff
- £28,088 - £31,458 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- In-person
- Annual leave
- Work from home
Quick apply
1d
Freight Forwarding Coordinator
CEVALogistics —Pontypridd
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee discount
Logistics Coordinator
Graypen Group Limited —Newport
- Full-time
- Organisational skills
- Computer skills
- In-person
- Life insurance
Quick apply
1d
Transcon Inbound Agent
Expeditors —Bristol
- Overtime
- Customer service
- Employee stock purchase plan
Quick apply
Ocean Export Agent
Expeditors —Bristol
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Employee stock purchase plan
Quick apply
Order Management (OM) Agent
Expeditors —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
- Employee stock purchase plan
- Annual leave
Quick apply
Imports/Exports Controller, International Transportation
Willis Lease Finance Corporation —Bridgend
Executive, Sales
AirAsia —Newport
- Full-time
Ocean Import Agent
Expeditors —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Employee stock purchase plan
Quick apply
District Sales Executive
Expeditors —Bristol
- Full-time
- Sales
- English
- Organisational skills
- Employee stock purchase plan
- Employee assistance programme
Quick apply

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Logistics Coordinator
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Freight Forwarding Coordinator
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A key element of the role is communication, working closely with customers, overseas offices, carriers (shipping lines, airlines and hauliers), and internal…

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freight forwarding occupations jobs near cardiff, wls

Customer Service Operator

Europa Worldwide Group -
Cardiff

Quick apply

Job details

Permanent | Full-time
£28,088 - £31,458 a year
1 day ago

Benefits

Annual leave
Work from home
Employee discount
Referral programme

Qualifications

Sales
Customer service
Logistics
Account management
Time management
Office experience

Full job description

Who we are?

Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse. Europa Worldwide Group has been featured in The Sunday Times Top Track 250 for three years. With 15 sales offices in the UK and Ireland, Europa also have offices in Europe and international sites including, Hong Kong, China, India and Dubai.

We are looking for:

A Customer Service Operator to join our branch in Cardiff! You will build, manage and maintain relationships with customers as directed by the Customer Account Manager and manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.

The benefits we can offer in return:

Competitive Salary Package – up to £31,458 per annum depending on experience!
Monthly bonus when the whole team hits their target!
Working Hours: Monday to Friday 9am to 5.30pm
Hybrid working: Work from home on a Friday
Benefits portal: where you access a wide range of exclusive discounts, company benefits, well-being resources and much more
25 days annual leave plus bank holidays, so you can take a well-deserved break!
Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay
Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness
Referral Rewards: Generous referral bonus scheme
Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance
Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards

What you will be doing as Customer Service Operator:

Be the first point of contact for all matters related to your assigned portfolio of customers.
Be responsible to communicate providing updates for customers through either phone or email facet.
Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
Be responsible to ensure that make sure the commodity codes and invoices are correct and processed for dispatched.
Be proactive in approaching and engaging with existing customers to generate income
Respond in a timely manner to problem or concerns from customers within the required turnaround time.

Our Ideal Customer Service Operator:

Strong, confident personality with an internal sales background and/or customer service background.
Time management skills are essential as are communication (face-to-face and over the phone) skills.
At least 2 years Commercial Office experience & ideally some exposure to a logistics industry role (not essential)
Excellent communicator and dedication to excellent customer service
A desire to improve the Gross profit margins.

Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations.

Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

“Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV’S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner”

Please note that an offer of employment is subject to the completion of a satisfactory pre-employment checks.

Pay: £28,088.00-£31,458.00 per year

Ability to commute/relocate:

Cardiff CF11 9HA: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 1 year (required)
Account management: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

freight forwarding occupations jobs in cardiff, wls

Customer Service Operator

Freight Forwarding Coordinator

Logistics Coordinator

Transcon Inbound Agent

Ocean Export Agent

Order Management (OM) Agent

Imports/Exports Controller, International Transportation

Executive, Sales

Ocean Import Agent

District Sales Executive

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