Head of customer experience Work, Jobs in Cardiff, Wls (with Salaries)

Customer Experience Team Leader
Hafod —Cardiff
- £31,271 a year
- Full-time
- Management
- Data analysis skills
- Microsoft Office
7d
Customer Experience Specialist
Hafod —Cardiff
- £27,191 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
7d
Commercial Training Coordinator - Part Time
The Skills Centre —Cardiff
- £26,000 - £30,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
7d
Head Of Wholesale and Foodservice
YeoValley —Blagdon
- £110,000 a year
- Sales
- Leadership
- Free parking
Quick apply
Head of Community & Events
Ty Hafan —Sully
- £49,217 - £53,148 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
- Employee assistance programme
12d
Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
2d
CX Team Member
Foot Locker —Cardiff
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Customer Assistant
Network Rail —Cardiff
- £25,409 - £52,074 a year
- Full-time
15h
Customer Relations
PHSGroup —Caerphilly
- £25,710 a year
- No weekends
- Hybrid work
- Customer service
- Free parking
- Employee discount
Key Support Services Team Leader
PHSGroup —Caerphilly
- £35,000 - £37,000 a year
- No weekends
- Sales
- Free parking
Customer Experience Advisor
Transport for Wales —Pontypridd
- £26,227.50 a year
- CRM software
- Microsoft Excel
- Customer service
- Employee discount
19h
Senior Customer Services Manager
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
8d
Project Management Assistant
Network Rail —Cardiff
- £30,000 - £32,000 a year
- Full-time
- Management
- Project management
15h
Head of Brand Strategy
The Mix by Su Creative Studio Ltd —Aberdare
- £4,500 - £5,800 a month
- Full-time
- In-person
- Leadership
- Marketing
- Free parking
- Sick pay
Quick apply
10h
Head of Finance - R2R
DS Smith —Caerphilly
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Customer Engagement Co-ordinator
United Welsh —Caerphilly
- £28,194.75 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
Repairs Team Leader
Willow Tree Housing Partnership —Axbridge
- £41,778 a year
- Full-time
- Customer service
- Maintenance
- English
- Annual leave
- Work from home
Quick apply
13d
Head of New Business Reporting
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Employee discount
- Life insurance
Quick apply
Customer Care Technician
Dandara —Cardiff
- Up to £40,000 a year
- Maintenance
- Travel
- Communication skills
- Employee assistance programme
Business Development Executive
Tes Global —Llantrisant
- Up to £35,000 a year
- Full-time
- Sales
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply

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head of customer experience jobs near cardiff, wls

Customer Experience Team Leader

Hafod -
Cardiff

Apply Now

Job details

Full-time
£31,271 a year
7 days ago

Qualifications

Management
Data analysis skills
Microsoft Office
Continuous improvement
Organisational skills
Leadership
Communication skills

Full job description

Here for people. Here for communities. Here for you.

What is the role?

Make a difference every day as a Customer Experience Team Leader at Hafod.

As a Customer Experience Team Leader, you will lead, coach and develop a team of Customer Experience Specialists to deliver exceptional service to customers. The role is responsible for overseeing team performance, resolving escalated enquiries and complaints, driving continuous improvement, and ensuring a customer-centric approach that supports Hafod's commitment to building healthier homes and communities

Our Customer Experience team is primarily based at our Head Office in Cardiff, but subject to business needs we do offer the option for working 1 day a week from home.

This is a permanent, full time position, working 36 hours per week.

Our teams work Monday to Friday, with no weekend shifts and we offer the opportunity for flexible working.

What you’ll be doing

As a Customer Experience Team Leader, you’ll play a pivotal role in leading and supporting our Customer Experience team, using a coaching-led approach to empower colleagues and promote a customer-first culture.
You’ll oversee day-to-day operations, supporting performance against contact centre KRAs and service level targets, and act as a point of escalation for complex enquiries and complaints.
You’ll work closely with internal and external stakeholders to resolve issues effectively, while also supporting service improvement initiatives, data-led decision making, and the delivery of resident engagement activities.
A key part of the role is championing Hafod’s place-based, tenant-focused approach, ensuring that our services contribute to healthier homes and stronger communities, all while meeting organisational, legal and regulatory requirements.

You can find the full job description attached for a more detailed overview of the role.

What you’ll bring

You’ll be confident and experienced in a fast-paced contact centre environment, bringing strong leadership and people management skills.
You’ll have a proven ability to coach and mentor colleagues, manage performance, and handle challenging enquiries with professionalism.
A customer-first mindset, resilience, and strong organisational skills are essential, alongside experience delivering contact centre metrics and performance targets.
Excellent communication and influencing skills are key, as is the ability to balance operational priorities while driving continuous improvement.
Experience within housing, budget monitoring, or data analysis is desirable but not essential, and you’ll need to be comfortable using Microsoft Office applications.

Interested in applying?

Submit your application online.

We’ll review all applications and if you’re shortlisted, we’ll get in touch to arrange an interview at Culverhouse Cross, Cardiff.

There will be an activity based assessment w/c 20th July followed by final stage of interview on w/c 27th July

If you’re successful at the end of the recruitment process, we’ll offer you the role and begin your pre-employment checks. This includes confirming your right to work and completing an enhanced DBS check, which we’ll organise and pay for.

If you’d like some tips or advice with the recruitment process, we’ve put together some helpful guidance, here.

We may close this advert early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Support and adjustments

We’re committed to ensuring a fair and inclusive recruitment process. If you need any reasonable adjustments or support at any stage, please let us know and we'll be happy to help.

About Head Office

Our head office teams provide the support that keeps our organisation moving, helping us deliver high-quality services to communities right across Wales. We provide the foundations that enables our customer facing teams to focus on what matters most.

Our directorate brings together key business functions including People (HR), Communications, Finance, Procurement, Payroll, IT, Development and several specialist support teams. We look after everything from recruiting and paying colleagues, to managing budgets, systems, data, governance, partnerships and organisational improvement.

The work our head office teams do directly shapes the quality, sustainability and reputation of Hafod. We help ensure resources are used wisely, decisions are well informed, risks are managed and colleagues have the tools and support they need to their jobs well.

You’ll be part of a collaborative, professional community that values improvement, inclusion and impact. Roles in our head office teams offer real influence, variety and the chance to make a difference behind the scenes while seeing the outcomes of your work in communities across Wales.

#MP

At Hafod, we’re a socially conscious, not for profit organisation providing housing, care and support across south Wales. Everything we do is guided by our mission, Get the basics right, connect with you, and invest for a better future. We work together to deliver services that make a real difference in our communities.

We’re committed to creating a culture where everyone feels they truly belong; not just included, but respected, valued, and safe to be themselves. When people feel they belong, they bring their best, and that benefits all of us.

Apply Now

Refine Your Search

head of customer experience jobs in cardiff, wls

Customer Experience Team Leader

Customer Experience Specialist

Commercial Training Coordinator - Part Time

Head Of Wholesale and Foodservice

Head of Community & Events

Customer Service and Office Manager

CX Team Member

Customer Assistant

Customer Relations

Key Support Services Team Leader

Customer Experience Advisor

Senior Customer Services Manager

Project Management Assistant

Head of Brand Strategy

Head of Finance - R2R

Customer Engagement Co-ordinator

Repairs Team Leader

Head of New Business Reporting

Customer Care Technician

Business Development Executive

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