Head of customer service Work, Jobs in Cardiff, Wls (with Salaries)

Head of Product - Dairy
YeoValley —Blagdon
- Up to £90,000 a year
- Monday to Friday
- Hybrid work
- Budgeting
Quick apply
12d
CX Team Member
Foot Locker —Cardiff
- £10.00 - £14.12 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Senior Information & Business Support Officer
Care & Repair Cardiff and the Vale —Cardiff
- £32,080 a year
- Full-time
- Customer service
- Administrative experience
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
6d
Customer Experience Specialist
Hafod —Cardiff
- £27,191 a year
- Full-time
- Microsoft Word
- Communication skills
- Time management
13d
Internal Sales
Encon Insulation —Cardiff
- Full-time
- Data entry
- Typing
- In-person
- Life insurance
Quick apply
Head of CRM
Wealthify Ltd —Penarth
- Up to £70,000 a year
- Full-time
- Hybrid work
- CRM software
- Team management
- Organisational skills
- Free parking
Quick apply
3d
Registry Administrator (up to 6m FTC)
Principality —Cardiff
- Hybrid work
- Computer literacy
- Microsoft Office
- IT
- Work from home
Quick apply
22h
Registry Administrator (up to 6m FTC)
Principality Building Society —Cardiff
- £26,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- IT
- Work from home
23h
Receptionist - Facilities
Hugh James —Cardiff
- Full-time
- Hybrid work
- Front desk
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
1d
Visitor Levy and National Registration Officer (Welsh Language Essential)
Welsh Revenue Authority —Cardiff
- £30,754 - £34,997 a year
- Full-time
- Hybrid work
- Presentation skills
- Analytics
- Annual leave
- Language training provided
10d
Digital Customer Service Advisor
Unify Brand Partnerships —Cwmbran
- £26,500 a year
- Full-time
- Microsoft Excel
- Computer literacy
- In-person
- Annual leave
- Employee discount
Quick apply
4050 - Head of Digital, Data & Technology for the Disused Tips Authority
Welsh Government —Merthyr Tydfil
- £61,098 - £78,449 a year
- Full-time
- Computer Science
- Presentation skills
- Leadership
Senior Information & Business Support Officer
Care & Repair Monmouthshire and Torfaen —Cardiff
- £32,080 a year
- Full-time
- Team management
6d
Buyer - FTC/secondment until September 2027
Network Rail —Cardiff
- £29,000 a year
- Full-time
HR Recruitment Officer
Intellectual Property Office —Newport
- £27,740 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Continuous improvement
- Free parking
- Annual leave
4h
Customer Engagement Co-ordinator
United Welsh —Caerphilly
- £28,194.75 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
Technical Administrator
Excelerate Technology —Cardiff
- £28,000 - £32,000 a year
- Full-time
- Microsoft Outlook
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
9d
Head of PMO
IndigoTG —Magor
- Management
- PMP
- Project management
8d
Customer Service Manager
Welcome Break —Sarn
- Up to £29,000 a year
- Customer service
- Team management
- Free parking
- Employee discount
1d
HR Operations and Wellbeing Lead
Welsh Parliament —Cardiff
- £49,026 - £58,756 a year
- Part-time
- Hybrid work
- Writing skills
- Research
- Analysis skills
- Work from home
6d

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head of customer service jobs near cardiff, wls

Head of Product - Dairy

YeoValley
Blagdon

Quick apply

Job details

Permanent
Up to £90,000 a year
12 days ago

Benefits

Company car
Cycle to work scheme
Company pension

Qualifications

Stakeholder collaboration
Stakeholder liaison
Product development
Budgeting
Project management experience
Team motivation leadership

Full job description

So, what will I be doing?

At Yeo Valley, we're about more than just making great food – we're here to Nurture & Nourish People & Planet by Making Great Food the Right Way. Forever. As a co-owned business, we invest in our people, encourage growth, and believe in doing things properly.

We aim to be a successful, visionary and purposeful food and farming business powered by people who feel inspired by our purpose and valued as co-owners.

We have an exciting opportunity for a Head of Product - Dairy to join the Yeo Valley family in our Development team. The Head of Product - Dairy is the accountable lead for all activities relating to Dairy Product Development within Yeo Valley Farms Production. The purpose of this role is to work with the Senior Head of Innovation to set out the insight led, Innovation plan which delivers on our Demand Strategy. This role is accountable to delivering on the needs of our YVO brand and our Own Label Dairy business and is accountable to driving engagement with senior customer stakeholders to ensure our plans are well understood and valued.

Your responsibilities will include:

Leadership of the Dairy innovation teams for YVO and Own Label products
Inspire the Dairy Innovations team through effective 121s and development plans with direct reports.
Work very closely with the Senior Manager in charge of the Process team, to ensure priorities are aligned
Work with the Dairy Brand Management leads, ensuring robust clarity on priorities for the short, medium and long term.
As part of the Product leadership team, ensure alignment all of the Development teams on priorities
Play a key role in helping the Senior Head of Innovation define our Innovation strategy, including where we want to invest to grow capability
Engage with retailers at Senior Manager level on a quarterly basis, to ensure strategic alignment between our plans and our customers strategies.
Ensure that the Innovation Managers are well organised to meet the critical path’s required to deliver on our product ambitions
Be an advocate for our category vision, and ensure we are bringing this to life in our innovation approach
Regular meetings with Senior Development managers in our most strategic retail partners to ensure alignment through the teams on priorities for now and the future.

This role sits within the Central Development team and reports to the Senior Head of Innovation. The working hours are 40 hours per week Monday - Friday, and the role is based in our YVHQ offices in Blagdon, Somerset. Whilst we operate with flexible working principles, we expect our co-owners to be present in the office 2-3 days a week. This role comes with a company car allowance.

Sounds interesting, what do I need?

Essential:

Broad based product development experience
Success in food/drink innovation in brands and OL
Excellent leadership credentials and ability to nurture talent
Able to work with multiple senior stakeholders.
Success in overseeing multiple projects at the same time and ensure our resources are aligned to their success
Strong track record in effective budget management

Why should I join the family?

We’re independent, British and proud to be making the highest quality yogurts, desserts and ice cream under the Yeo Valley brand and for many of the UK’s major retailers. Operating from four dairies and two logistics centres in Somerset and Devon, we employ over 1700 staff and produce more than 25% of the UK’s packaged yogurt.

We’re sure you don’t need convincing, but there’s a whole host of benefits that we offer including:

25 days + bank holidays
non-contributory pension scheme
annual bonus (as part of the Employee Benefit Trust, based on company performance for the year)
life cover
healthcare cash back plan
cycle to work scheme
subsidised Yeo Valley products and services
preferential rates with our partners
learning and development opportunities; we’re committed to ensuring all of our employees have the chance to grow

Our closing dates are a guide for when the application window should close, although we may close the advert sooner if we can. So, we recommend you get your application in straight away – and don’t miss the opportunity to join us!

Unfortunately, we’re not able to provide employment sponsorship to candidates at this moment in time.

Please note that Yeo Valley do not accept speculative agency applications; we will only accept applications from preferred suppliers that have been submitted to us via our recruitment portal at the point of instruction.

Quick apply

Refine Your Search

head of customer service jobs in cardiff, wls

Head of Product - Dairy

CX Team Member

Senior Information & Business Support Officer

Customer Experience Specialist

Internal Sales

Head of CRM

Registry Administrator (up to 6m FTC)

Registry Administrator (up to 6m FTC)

Receptionist - Facilities

Visitor Levy and National Registration Officer (Welsh Language Essential)

Digital Customer Service Advisor

4050 - Head of Digital, Data & Technology for the Disused Tips Authority

Senior Information & Business Support Officer

Buyer - FTC/secondment until September 2027

HR Recruitment Officer

Customer Engagement Co-ordinator

Technical Administrator

Head of PMO

Customer Service Manager

HR Operations and Wellbeing Lead

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