Technical support advisor Work, Jobs in Cardiff, Wls (with Salaries)

Technical Support Advisor
Which? —Cardiff
- £25,000 - £27,000 a year
- Hybrid work
- Customer service
- Computer skills
- Communication skills
8h
Assistant Construction Technical Project Manager
Fim Limited —Cardiff
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Senior HR Advisor
Cartrefi Cymru —Cardiff
- £39,140 a year
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Technical Advisor
atal CYF —Tredegar
- From £26,500 a year
- Full-time
- AutoCAD
- CAD
- Driving
Quick apply
14d
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
1d
Technician Demonstrator (Sports Rehabilitation and Massage)
Cardiff Metropolitan University —Cardiff
- £39,906 - £44,746 a year
- Part-time
- Administrative experience
- Rehabilitation centre
- IT
- Annual leave
13d
Senior Technician Sport Performance Analysis
Cardiff Metropolitan University —Cardiff
- £29,588 - £34,610 a year
- Full-time
- Organisational skills
- School
- Annual leave
5d
Head of Contract Management
Food Standards Agency —Cardiff
- £72,469 - £86,600 a year
- Full-time
- Remote
- Presentation skills
- Contracts
8d
Applied AI Engineer
Cardiff Metropolitan University —Cardiff
- £39,906 - £44,746 a year
- Full-time
- Machine learning
- APIs
- AI
- Annual leave
7d
Customer Experience & Bookings Advisor
OvenGleamers —Bristol
- From £24,785 a year
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
5d
IT Customer Service Advisor
Catapwlt —Bridgend
- Up to £20,000 a year
- Customer service
- In-person
- Communication skills
- Referral programme
Quick apply
Pharmacy Technician
Boots —Cardiff
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
SEO & GEO Account Manager
Future Publishing —Cardiff
- £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Referral programme
Quick apply
Senior GIS Analyst
Jacobs —Cardiff
- Hybrid work
- Computer Science
- Business development
- In-person
- Employee assistance programme
5d
Aftersales Advisor
BCA —Bristol
- £14.54 an hour
- Customer service
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
Audit Senior
Menzies LLP —Cardiff
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Technical Services Assistant
Siderise Insulation —Maesteg
- From £25,500 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
1d
Audit Senior- Cardiff
Xeinadin —Cardiff
- Microsoft Office
- Supervising experience
- Organisational skills
- Annual leave
- Employee assistance programme
Senior Cyber Analyst
Admiral —Cardiff
- Azure
- AWS
- Scripting
- Annual leave
5d
Business Development Executive
SmartSearch —Cardiff
- Full-time
- Sales
- Communication skills
- Employee assistance programme
Quick apply
12d

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Technical Support Advisor

Which? -
Cardiff

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Job details

Permanent
£25,000 - £27,000 a year
8 hours ago

Benefits

Company pension
Private medical insurance

Qualifications

Operating systems
Customer service
Computer skills
Communication skills

Full job description

There are 3 roles advertised and they all offer a competitive salary, hybrid working (Cardiff office for 3 days per month), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £25,000 - £27,000 per annum

Please note: Although we acknowledge that the use of AI tools can be helpful, we want your application to represent you. Please ensure your CV and statement of suitability reflect your own voice and experiences.

About the role

This role requires you to deliver exceptional levels of customer service to our Which? Tech Members via voice (direct and call backs) and email - ensuring our Members receive an outstanding customer experience every time.

Key responsibilities include:

To live the Which? values embodying the behaviours that demonstrate that we care, we're brave, we make it happen, and we're connected.
Provide an excellent standard of customer service to all of our members' direct enquiries.
Consistently strive to achieve all personal and team targets.
Work collaboratively and efficiently with the Member Service Centre teams and within the Tech support team to ensure consistency of approach and share information.
Develop and maintain a sound knowledge of W? products and services, as well as actively develop Tech market knowledge.
Share best practices with your colleagues, and maintain a high level of product, service and technical knowledge.

About you:

Technical experience across a wide range of devices and operating systems.
Excellent computer skills required.
Experience working in a busy and demanding customer service environment.
Strong communicator – ability to be confident/assured, as well as explaining complex ideas/solutions.

The interview process for this role involves:-

60 minutes structured interview with a live task.

Benefits

We also have these benefits for you to consider:

35-hour working week
Generous 28-day holiday a year, plus Bank Holidays & Option to buy additional days
Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service).
Discount site Pluxee, which offers large %% off everyday shopping and holidays
Annual Award (depending on employee and company performance)
Healthcare insurance & Private medical insurance, and an opportunity to participate in the Vitality rewards programme (after 6 months)
A discretionary death in service benefit provision equivalent to six times your annual salary
Free access to Which? member content and free access to Which? money & legal helplines
Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
Work from (almost) anywhere” for 4 weeks of the year policy

About Which?

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

We're proud to be ranked 3rd in the ‘Top 25 Inclusive Employers' List 2024. We welcome applications from everyone, because we value diversity, and are committed to maintaining an inclusive culture where all can thrive and reach their full potential—because diverse perspectives help us better understand and positively impact consumers.

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email [email protected]. Find out more about the Disability Confident Interview Scheme here.

Please note:

You must meet the essential criteria listed within the Role Profile, to have your application reviewed.

Applications should be submitted via our online careers site, we are unable to accept applications by email. However, if you require an alternative application method as a reasonable adjustment, please contact us using the details above.

We reserve the right to withdraw this advert at any given time due to the number of applications received.

Tech Support Adviser - Aug 25 (3).pdf

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Refine Your Search

technical support advisor jobs in cardiff, wls

Technical Support Advisor

Assistant Construction Technical Project Manager

Senior HR Advisor

Technical Advisor

Service Desk Advisor (First Line Helpdesk)

Technician Demonstrator (Sports Rehabilitation and Massage)

Senior Technician Sport Performance Analysis

Head of Contract Management

Applied AI Engineer

Customer Experience & Bookings Advisor

IT Customer Service Advisor

Pharmacy Technician

SEO & GEO Account Manager

Senior GIS Analyst

Aftersales Advisor

Audit Senior

Technical Services Assistant

Audit Senior- Cardiff

Senior Cyber Analyst

Business Development Executive

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