Technical support associate Work, Jobs in Cardiff, Wls (with Salaries)

Product Support Associate
Tes Global —Llantrisant
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
6d
Data Center Critical Environment Technician Manager
Microsoft —Newport
- £44,700 - £86,500 a year
- Full-time
- Azure
- Computer Science
- Microsoft Office
Associate, Analyst NAA Operations CoE, Audit and Assurance - Permanent/ 12 Month FTC/ Secondment
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Academy Penetration Testing Consultant
Bridewell —Cardiff
- Full-time
- Hybrid work
- No experience needed
- Travel
- Mentoring
Quick apply
14d
General Support
Visionist Consulting —Newport
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Process Operator
Ecolab Inc. —Llantrisant
- Full-time
- Computer literacy
- Laboratory experience
- Computer skills
Associate - Ground Investigation
Tetra Tech —Cardiff
- Hybrid work
- Engineering
- Master's degree
- IT
Associate - Commercial Property
Hugh James —Cardiff
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Contracts
- Employee assistance programme
- Employee discount
13d
Senior Business Insights Associate
Royal Bank of Canada —Cardiff
- Full-time
- Data analysis skills
- SQL
- Analysis skills
10d
Joiney CAD Techician
Sonabuild —Bridgend
- £33,000 - £40,000 a year
- Full-time
- AutoCAD
- Engineering
- Organisational skills
Quick apply
11d
Associate (Roads)
WSP —Cardiff
- Part-time
- Hybrid work
- Leadership
- Flexitime
- Work from home
Electrical Engineer
Anheuser-Busch —Magor
- £52,967.68 a year
- 12 hour shift
- Schematics
- Maintenance
- Programmable logic controllers
- Employee assistance programme
Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Critical Environment Technician (Shift Lead)
Microsoft —Newport
- £41,400 - £57,900 a year
- Full-time
- Azure
- Microsoft Office
- Travel
13d
Graduate Joinery CAD Techician Bridgend
Sonabuild —Bridgend
- £33,000 a year
- Full-time
- AutoCAD
- Engineering
- Organisational skills
Quick apply
14d
Apprentice Sales Associate - Ernest Jones
Ernest Jones —Cardiff
- £7 an hour
- Full-time
- Sales
- Customer service
- Employee discount
Teaching Associate (2 positions available)
University of Bristol —Bristol
- £39,906 - £44,746 a year
- Full-time
- Doctoral degree
- Computer Science
- Engineering
5d
Associate Structural Engineer
Stantec —Cardiff
- Engineering
- Master's degree
- Project management
- Annual leave
Senior/Principal/Associate Ornithologist
AECOM —Cardiff
- Full-time
- Hybrid work
Associate Director- Environmental Impact Assessment
AECOM —Cardiff
- Full-time
- Hybrid work
- Master's degree
- Project management
- Travel

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technical support associate jobs near cardiff, wls

Product Support Associate

Tes Global -
Llantrisant

Quick apply

Job details

Full-time
6 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Full job description

Job Title: Complex Product Support Associate
Working Pattern: Hybrid, includes 3 days each week in the office
Contract Type: Full time, permanent
Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on.

Role overview:
Provide technical and operational support for complex products, to resolve product and usage issues including those where specialist knowledge is required, across stages of the customer lifecycle.

Key Responsibilities:

Provide technical and operational support to resolve product or usage issues, regardless of point in the product lifecycle (eg. pre-sales, onboarding, in-life support and value realisation, retention and offboarding.)
Includes direct customer engagement as well as specialist subject matter expert support across stages of the customer lifecycle (e.g. pre-sales, onboarding, in-life support, value realisation, retention and offboarding), as required
Maintain technical and operational expertise in relevant products, providing guidance and sharing knowledge and advising on configuration, product limitations and best practice, and contributing to Chapters as applicable
Surface insights and recurring issues to Product teams to support ongoing product-specific and broader ecosystem evolution

What will you need to succeed?

Consistent delivery of high-quality delivery of complex product onboarding
Effective & timely resolution of complex product issues and minimising customer impact
Improved customer satisfaction, demonstrated by stronger feedback and reduced complaints.
Reduction in repeat issues and improved overall operational performance through improved guidance, standards and best practices
Demonstrate cross functional collaboration with Customer Management, Product & Technology teams
Active contribution to maximising customer lifetime value through reliable and effective product support

What do you get in return?

25 days annual leave rising to 30
5% pension
State of the art offices
Access to a range of benefits via My Benefits World
Free eye care cover
Life Assurance
Cycle to Work Scheme
EAP (Employee assistance programme)
Monthly Tes Socials
Access to an extensive Learning and Development menu

Quick apply

Refine Your Search

technical support associate jobs in cardiff, wls

Product Support Associate

Data Center Critical Environment Technician Manager

Associate, Analyst NAA Operations CoE, Audit and Assurance - Permanent/ 12 Month FTC/ Secondment

Academy Penetration Testing Consultant

General Support

Process Operator

Associate - Ground Investigation

Associate - Commercial Property

Senior Business Insights Associate

Joiney CAD Techician

Associate (Roads)

Electrical Engineer

Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services

Senior Critical Environment Technician (Shift Lead)

Graduate Joinery CAD Techician Bridgend

Apprentice Sales Associate - Ernest Jones

Teaching Associate (2 positions available)

Associate Structural Engineer

Senior/Principal/Associate Ornithologist

Associate Director- Environmental Impact Assessment

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