It service Work, Jobs in Cardiff (with Salaries)

IT Support and Systems Assistant
Cerebra —Cardiff
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
Customer Service Advisor - Days
Capital on Tap —Cardiff
- £26,500 a year
- Full-time
- Customer service
- Communication skills
Case Reviewer (Cardiff)
OFGEM —Cardiff
- £26,694 - £31,853 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Flexible schedule
2h
Vehicle Image Editor
BCA —Cardiff
- £25,500 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
IT Support Team Leader
Redkite Solicitors —Cardiff
- £32,500 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
Part Time Accounts Assistant
Absolute Property Management Solutions Ltd —Penarth
- £25,000 - £27,000 a year
- Part-time
- QuickBooks
- In-person
Quick apply
Technical Officer
First Choice Housing Association —Cardiff
- £37,349 - £42,869 a year
- Full-time
- Hybrid work
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
8d
Customer Service Advisor - Midnights Team
Capital on Tap —Cardiff
- £28,500 a year
- Monday to Friday
- Hybrid work
- Customer service
- Financial services
- Communication skills
8d
Data Center Technician
Microsoft —Newport
- £34,400 - £50,100 a year
- Full-time
- Azure
- Microsoft Office
- Mentoring
8d
Service Administrator
AGSE Global Services UK Ltd —Cardiff
- £26,436.80 - £30,000.00 a year
- Full-time
- Microsoft Word
- Administrative experience
- Accounting
- Referral programme
Quick apply
Part Time Data Center Technician
Microsoft —Newport
- £34,400 - £50,100 a year
- Full-time
- Azure
- Microsoft Office
- Mentoring
Weekend Branch Assistant (Part Time)
Ramsdens Financial Ltd —Cardiff
- Up to £13.65 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Customer Experience Specialist - Night Team
ANNA —Cardiff
- Night shift
- Remote
- Communication skills
- Annual leave
- Employee discount
2d
Customer Service Advisor
EE —Cardiff
- £26,116 a year
- Full-time
- Annual leave
8d
Payment Assistant
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Employee discount
Quick apply
9d
Facilities Technician
Cardiff Students Union —Cardiff
- £31,017 a year
- Full-time
- Carpentry
- Maintenance
- In-person
- Employee discount
- Life insurance
Quick apply
7d
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
IT Manager
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Azure
- Management
- IT
- Employee assistance programme
Quick apply
18h
Senior IT Service Manager
Office for National Statistics —Newport
- £56,861 - £66,704 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- IT
3h
Store Colleague
JDSPORTS —Cardiff
- £12.81 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply
1h

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IT Support and Systems Assistant

Cerebra -
Cardiff

Quick apply

Job details

Full-time | Fixed term contract
£24,000 a year

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Active Directory

Full job description

IT Support and Systems Assistant (FTC)

Fixed-term contract - 12 month fixed term

Home-based / hybrid, with travel to Head Office in Carmarthen as required. Candidates should be within approximately two hours’ travel of Carmarthen35 hours per week (09.00 - 17.00 Monday to Friday)

£24,000 per annum

29 days annual leave days annual leave (plus Bank Holidays)

Pension - matched company contribution up to 6%

Company sick pay

Purpose of the Role

To support the day-to-day delivery of IT services by providing first-line technical support, helpdesk triage, equipment setup, and routine systems administration tasks. The IT Support & Systems Assistant will work primarily within the support function of the IT department, while also being linked in with the IT Systems Administrator and the Senior IT Manager to assist with user administration, documentation, monitoring, and small systems improvement tasks. This role is intended to provide friendly and reliable support to staff, while developing the technical capability needed to contribute to the organisation’s wider IT systems and infrastructure.

Key Areas of Responsibility

1. IT Support & Helpdesk Management

Triage helpdesk tickets and respond to first-line support requests in a timely and helpful manner.
Resolve straightforward issues such as password resets, printer problems, device setup, Microsoft 365 queries, and basic connectivity issues.
Escalate more complex incidents or recurring problems to the IT Systems Administrator or Senior IT Manager with clear notes and supporting information.
Maintain accurate ticket records, actions taken, and user communications.

2. User Account & Access Administration

Assist with user onboarding, leavers, and changes under agreed processes.
Support basic administration of Microsoft 365, Active Directory / Entra ID, groups, shared mailboxes, and access permissions under supervision.
Help maintain user account documentation, access records, and standard checklists.
Identify and report any account, access, or security concerns promptly.

3. Hardware & Software Provisioning

Prepare, configure, label, and dispatch laptops, peripherals, mobile devices, and other IT equipment.
Install standard software packages, updates, and configuration profiles as instructed.
Support the maintenance of hardware inventories, asset records, and equipment lifecycle information.
Assist with remote setup and troubleshooting for staff working away from Head Office.

4. Operational & Systems Support

Assist the IT Systems Administrator with routine checks, monitoring alerts, backup checks, patching preparation, and basic systems maintenance tasks.
Support IT projects, system migrations, equipment rollouts, and process improvements as directed.
Help maintain clear technical documentation, user guides, and internal procedures.
Provide on-site support at Head Office when required, including desk moves, meeting room equipment, equipment setup, and general operational IT tasks.

5. Communication & Escalation

Maintain clear, friendly, and professional communication with staff, including non-technical users.
Keep users updated on progress, next steps, and expected timescales for support requests.
Escalate incidents, risks, and recurring issues promptly to the appropriate member of the IT team.
Follow provided procedures and contribute suggestions for improving support processes.

6. General Duties

Work closely with the Senior IT Manager and IT Systems Administrator, taking direction and completing assigned tasks.
Respect confidentiality, data protection requirements, and organisational IT policies at all times.
Provide first aid if qualified or be willing to undertake training if required.
Undertake any other duties as reasonably required within the scope of the role.

Please view our website for full person specification.

Closing date: 26th July 2026 at 11.59pm

First stage interview (virtual) - w/c 27th July 2026

Second stage interview (virtual) - w/c 3rd August 2026

Pay: £24,000.00 per year

Benefits:

Company pension
Sick pay

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

it service jobs in cardiff

IT Support and Systems Assistant

Customer Service Advisor - Days

Case Reviewer (Cardiff)

Vehicle Image Editor

IT Support Team Leader

Part Time Accounts Assistant

Technical Officer

Customer Service Advisor - Midnights Team

Data Center Technician

Service Administrator

Part Time Data Center Technician

Weekend Branch Assistant (Part Time)

Customer Experience Specialist - Night Team

Customer Service Advisor

Payment Assistant

Facilities Technician

Senior Service Desk Analyst

IT Manager

Senior IT Service Manager

Store Colleague

I want to receive the latest job alerts for it service in cardiff

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