Customer experience specialist Work, Jobs in Carlisle, Eng (with Salaries)

Customer Resolution Advisor
Grain —Carlisle
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
1h
VacancyTitle: Customer Care Specialist
The Cumberland —Carlisle
- £14,026 - £28,112 a year
- Part-time
- Continuous improvement
- Communication skills
11d
Customer Service Specialist
Hemiko —Rockcliffe
- £26,228 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Recreation Assistant (Lifeguard)
GLL —Carlisle
- £27,775 a year
- Full-time
- Customer service
4d
Assistant Store Manager
Machine Mart —Carlisle
- Customer service
- Computer literacy
- Supervising experience
- Employee discount
Warehouse Operative - Nights
Evri —Carlisle
- £12.71 an hour
- Part-time
- Annual leave
6d
Warehouse Operative Nights
Evri —Carlisle
- £13.70 - £20.55 an hour
- Overtime
- Annual leave
Mobile Phone Repair Technician & Sales Assistant
Damos Repairs & Tech Ltd —Carlisle
- £10 - £15 an hour
- Part-time
- Sales
- Social media management
- Customer service
- Store discount
- Employee discount
Quick apply
9d
Production Operator
Omega Proteins —Penrith
- From £15 an hour
- 12 hour shift
- Quality control
- Cleaning
- In-person
- Free parking
- Referral programme
Quick apply
12d
Commercial Catering Service Engineer
ESG Tech Serv Ltd —Carlisle
- £36,000 - £39,500 a year
- Overtime
- Customer service
- Maintenance
- Electrical experience
Quick apply
3d
Food Service Auditor, Carlisle (Independent Contractor)
NSF International —Carlisle
- Weekend availability
- Hospitality
- Travel
- Communication skills
- Flexible schedule
11d
Warehouse Operative
Evri —Carlisle
- £12.71 an hour
- Full-time
- Annual leave
Regulatory Affairs Specialist
Futamura Chemical UK Ltd —Wigton
- From £48,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Assistant (Specialist)
Booths —Penrith
- £10.94 - £12.80 an hour
- Overtime
- Serving
- Customer service
- Café
5d
Transport Administrator
SIG Roofing —Welton
- Customer service
- Computer literacy
- Computer skills
- Employee discount
- Life insurance
Delivery Team Trainer
Hermes Europe —Carlisle
- £12.71 an hour
- Full-time
- Travel
- Mentoring
10d
Multi Skilled Trades Person
Home Energy Save GB Ltd —Carlisle
- £40,000 - £44,200 a year
- Full-time
- Management
- Supervising experience
- First Aid Certification
Quick apply
3d
Account Manager - North East England & Cumbria
Siemens —Carlisle
- Full-time
- Remote
- Business development
- Negotiation
- Annual leave
2d
Reproduction Management Specialist - 12month FTC
Genus Plc —Carlisle
- Full-time
- Employee assistance programme
Retail Sales Assistant/Driver
Majestic Wine Warehouses Ltd. —Carlisle
- £26,436.80 a year
- Part-time
- Customer service
- Communication skills
- Time management
- Employee discount
2d

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customer experience specialist jobs near carlisle, eng

Customer Resolution Advisor

Grain -
Carlisle

Quick apply

Job details

Permanent | Full-time
1 hour ago

Benefits

Health & wellbeing programme
Annual leave
Company pension
Life insurance
Referral programme

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Stakeholder liaison
GCSE
Internal department liaison
Microsoft Office Suite
Complaint handling
Appointment booking and call handling
Customer interaction
Negotiation

Full job description

Customer Resolution Advisor – Carlisle

Role Profile

We are seeking a dedicated and proactive individual to join our Complaints and Customer Experience team. In this role, you will play a key part in delivering exceptional customer service, investigating and resolving complaints, and ensuring a positive experience for both current customers and potential future customers. Your responsibilities will span streetworks-related queries, installation complaints, and general customer service tasks. If you are a problem-solver with a passion for making a difference within our team, we want to hear from you!

Main Responsibilities

Streetworks:

Answer questions and queries regarding ongoing works in the street, offer solutions to concerns and ensure contractors are aware of any resident requirements,
Investigate issues and reports of damage, see these through to their end
liaise with different members of the business to resolve residents’ concerns

Install complaints:

Handle a variety of customer queries, booking engineers and speaking with customers to resolve complaints at various points in their customer journey
Problem solve to help customers get the most out of their broadband
Investigating issues and reports of damage with a keen eye to understand what has gone wrong and where we can improve
Book appointments for engineers to attend

General Customer Service:

Handle incoming calls to the customer experience team and direct enquiries to the correct department,
Respond to customer emails
Logging support requests in a timely manner
General administrative duties using Outlook, word, Excel and specialist software packages.

Reviews/NPS:

Reply swiftly to reviews in an appropriate manner, taking any action where required,
Connecting to customers who have left poor reviews to understand and improve their experience, with a view to improve our overall ratings and understand customer feelings/opinions

Working hours

37.5 hours per week, these hours will be worked Monday – Friday, 9.00am – 5.00pm

Experience required

Customer service experience
Experience and knowledge of MS Office
Comfortable working with targets
Patience and ability to manage difficult conversations
Skilled in negotiation
Problem-solving skills

Excellent Employee Benefits

25 days annual leave, plus paid bank holidays
Up to 7% pension contribution
4 times salary life insurance cover
Employee Incentive Scheme
Employee Referral Scheme
Perks at Work Scheme

About Grain

Everything we do is fast, from our broadband to our growth. As a national broadband provider, headquartered in Carlisle, we can offer stand-out candidates a range of opportunities across the UK. We are challenging the other providers when it comes to true Full Fibre, delivering our own dedicated fibre-optic network with a unique cable to the home (FTTP), offering some of the fastest broadband products at low, low prices. Customers love our product, our simple packages and our transparent pricing. We believe that we are helping to bring digital transformation to the UK and offering the UK a better choice for broadband.

With millions of pounds of investment, our independent company is making waves in the industry and in communities from Aberdeen to Brighton. Now is the perfect time to join one of the fastest growing companies on an exciting journey, future-proofing broadband connectivity for homes and businesses for years to come. Apply today and join the Grain revolution!

Employment with Grain Connect Ltd is subject to satisfactory references and other verification checks (including basic DBS check where applicable) that may be a requirement of your role. Reference and/or other verification requirements applicable to your post will be advised to you during the recruitment process.

Dedicated to fostering inclusivity and diversity, our company takes pride in our commitment to equal opportunities.

Benefits:

Company pension
Health & wellbeing programme
Referral programme

Work Location: In person

Quick apply

Refine Your Search

customer experience specialist jobs in carlisle, eng

Customer Resolution Advisor

VacancyTitle: Customer Care Specialist

Customer Service Specialist

Recreation Assistant (Lifeguard)

Assistant Store Manager

Warehouse Operative - Nights

Warehouse Operative Nights

Mobile Phone Repair Technician & Sales Assistant

Production Operator

Commercial Catering Service Engineer

Food Service Auditor, Carlisle (Independent Contractor)

Warehouse Operative

Regulatory Affairs Specialist

Customer Assistant (Specialist)

Transport Administrator

Delivery Team Trainer

Multi Skilled Trades Person

Account Manager - North East England & Cumbria

Reproduction Management Specialist - 12month FTC

Retail Sales Assistant/Driver

I want to receive the latest job alerts for customer experience specialist in carlisle, eng

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