Salary £51,653 + 10% shift allowance
Location Carlisle
This is a permanent, full time vacancy that will close in 5 days at 23:59 BST.
The vacancy
Duty Manager
Location: Kingmoor Depot, Carlisle
Reporting to: National Control and Performance Manager
About the role
We are looking for a Duty Manager to lead our Operations Control function, ensuring the safe, reliable and efficient delivery of rail services in real time.
This is a fast-paced, safety-critical role where you will manage live train operations, respond to disruption and act as the central point of coordination across the business. You’ll lead a team of Controllers and oversee fleet and traincrew deployment, ensuring minimal disruption to customer service and a swift return to normal operations when issues arise.
What you’ll be doing
Managing the delivery of all planned rail operations through the Control Room function
Leading real-time response to operational disruption and incidents
Acting as the single point of contact for the business during major disruption events
Coordinating the use of traincrew and fleet resources to maintain service delivery
Managing incident recovery and restoring normal service as quickly as possible
Ensuring effective communication with internal teams, Network Rail and other external stakeholders
Producing and issuing a 24-hour Control Log of operational events
Capturing and managing real-time changes to rosters and providing updates to the Resourcing team
Identifying opportunities to improve efficiency in traincrew and fleet utilisation
Ensuring compliance with company standards, safety requirements and regulatory frameworks
Maintaining accurate records to support audit and quality assurance requirements
Supporting continuous improvement initiatives across Control and wider operations
Managing Controller team resources, ensuring appropriate shift coverage
Supporting business growth and integration of new services into operations
Leading and developing the team in line with NTS values and behaviours
Training & development
At NTS, we support your development in a challenging and rewarding operational environment:
Comprehensive training in operational systems (e.g. TOPS, TRUST)
Ongoing development in incident management, leadership and decision-making
Safety and compliance training, including IOSH Managing Safely
Opportunities to broaden experience across control, planning and service delivery functions
Continuous professional development within the rail and operations environment
Who we’re looking for
Experience
Experience within rail operations or a similar real-time operational environment
Experience managing complex, time-critical situations
Experience leading or supervising teams
Experience working with customers and stakeholders in operational settings
Knowledge
Understanding of rail operations, including rules of the route
Knowledge of operational systems such as TOPS and TRUST (desirable)
Awareness of relevant legislation, standards and compliance requirements
Good geographical knowledge of the rail network (desirable)
Skills & behaviours
Strong leadership skills with the ability to manage and motivate teams
Excellent problem-solving and decision-making ability under pressure
Strong communication and stakeholder engagement skills
Ability to manage multiple priorities and respond effectively to change
High level of attention to detail and organisational capability
Proactive and resilient mindset with a “can do” approach
Strong IT skills (e.g. Microsoft Office and operational systems)
Commitment to safety, compliance and operational excellence
Why NTS?
At NTS, our people are trusted to perform, supported to grow and encouraged to be curious and innovative. We create an environment where you’re given the freedom to do your job well, the support of a strong team, and the opportunity to help shape the future of safe and reliable rail operations.
The Kind of People We’re Looking For
We’re interested in who you are, not just what’s on your CV.
You’re likely to thrive at NTS if you:
Take ownership of your work and enjoy being trusted to deliver
Are collaborative, approachable and naturally supportive of others
Care about doing the right thing, in the right way
Are curious and motivated to learn, improve and grow
Communicate openly and act with integrity and respect
Are comfortable working in a purpose-driven, safety-critical environment
You don’t need to tick every box on day one — we value potential, attitude and alignment with our culture just as much as experience.
Benefits
30 days holiday plus 8 bank holidays
Buy / Sell annual leave
Health Shield
Nuclear Pension Scheme
Hybrid working
Family-friendly policies
Bonus
The Kind of People We’re Looking For
We’re interested in who you are, not just what’s on your CV.
You’re likely to thrive at NTS if you:
Take ownership of your work and enjoy being trusted to deliver
Are collaborative, approachable and naturally supportive of others
Care about doing the right thing, in the right way
Are curious and motivated to learn, improve and grow
Communicate openly and act with integrity and respect
Are comfortable working in a purpose‑driven, safety‑critical environment
You don’t need to tick every box on day one — we value potential, attitude and alignment with our culture just as much as experience.
Benefits
30 Days holidays plus 8 bank holidays
Buy / Sell annual leave
Health shield
Nuclear Pension scheme
Hybrid working
Family friendly
The company
We are the leading global provider of safe, secure and reliable nuclear transport solutions that make the world safer and more sustainable.
As part of the UK’s Nuclear Decommissioning Authority, we support the largest environmental restoration programme in Europe, and we use our specialist transport and logistics expertise to help customers and partners around the world solve their own complex challenges.
Benefits
Attractive
salary
Fantastic
pension scheme
Training and
development
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Generous
leave entitlements
Flexible
working
Healthcare
scheme
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