Support advisor Work, Jobs in Carlisle, Eng (with Salaries)

Retentions Advisor - 6 months FTC
Grain —Carlisle
- From £30,500 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Customer Services Advisor
Halfords —Carlisle
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Sales - Sales Advisor - UK
New Look —Carlisle
- Part-time
- Microsoft Word
11d
Product Sales Advisor
G & S Penrith Ltd —Penrith
- £37,000 - £40,000 a year
- Weekend availability
- Customer service
- In-person
- Communication skills
- Free parking
Quick apply
Sales Assistant
Lindt Careers —Gretna
- Bar
- Analysis skills
- IT
14d
People / HR Advisor
Carrs Billington Agriculture —Carlisle
- £32,000 - £35,000 a year
- Full-time
- English
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Advisor
Pavers —Gretna
- £13.00 - £13.50 an hour
- 8 hour shift
- Employee discount
Quick apply
10d
Service Advisor
Park's Motor Group —Carlisle
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Employee assistance programme
- Employee discount
Customer Service Advisor
TrustFord —Carlisle
- From £13.52 an hour
- Customer service
- Hotel
- Communication skills
- Annual leave
- Employee discount
Quick apply
Senior Advisor - Casework - CMB2596e
Cumberland Council —Carlisle
- £45,091 - £46,142 a year
- Full-time
- Management
10d
Health & Safety Advisor
Lloyd Motor Group —Carlisle
- Full-time
- Organisational skills
- Annual leave
- Referral programme
Quick apply
VacancyTitle: Security Officer (Information Assurance)
Nuclear Transport Solutions —Carlisle
- £38,000 - £52,000 a year
- Temporary
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
14d
Safety, Health, Environment & Quality (SHEQ) Advisor
Cumbria Waste Group —Carlisle
- £37,500 - £42,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
5d
Fitness Advisor
Bannatyne —Carlisle
- £12.90 an hour
- Temporary
- Annual leave
- Employee assistance programme
2d
Business & Administration Apprenticeship L3
Dodd & Co Services Limited —Carlisle
- English
- IT
- Communication skills
HR & Training Advisor
Northern Security Limited —Carlisle
- £36,000 - £40,000 a year
- Full-time
- Management
- Human resources
- Mentoring
Quick apply
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Carlisle
- Weekend availability
- Oracle
- Salesforce
- English
Experienced Payroll Administrator
Dodd & Co Services Limited —Penrith
- Full-time
- Organisational skills
- Health & wellbeing programme
- Annual leave
Occupational Health Advisor
pladis —Carlisle
- Part-time
- Remote
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
AAT Trainee Accountant - Carlisle
Armstrong Watson —Carlisle
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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support advisor jobs near carlisle, eng

Retentions Advisor - 6 months FTC

Grain -
Carlisle

Quick apply

Job details

Full-time | Fixed term contract
From £30,500 a year

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
Employee discount
Life insurance
Referral programme

Qualifications

Microsoft Word
Sales
Customer service
Telecommunication
Communication skills
Negotiation

Full job description

Retention Advisor – 6-month FTC

Role Profile

We are looking for motivated, ambitious and customer-focused individuals to join our Sales & Retentions to support the delivery of a high profile customer upgrade and renewals campaign.

This is an exciting opportunity to play a key role an important commercial programme, helping customers upgrade to our latest Full Fibre and 2 Gig broadband services while increasing customer satisfaction, loyalty and long term value.

You'll engage with customers through outbound calls, inbound enquiries and live chat, identifying opportunities to renew contracts, upgrade services and recommend products that genuinely meet customer needs.

This is a six-month fixed-term opportunity with the potential to become a permanent role for high performers.

Main Responsibilities

Proactively contact existing customers regarding contract renewals and broadband upgrade opportunities.
Promote our latest Full Fibre and 2 Gig products and services.
Understand customer needs and recommend the most appropriate products and packages.
Identify opportunities to upsell and cross-sell additional services and add-ons.
Handle customer enquiries across telephone, email and live chat.
Achieve and exceed individual sales, revenue and quality targets.
Book any appointments efficiently with a right first time approach
Accurately update CRM systems and customer records.
Deliver outstanding customer service throughout every interaction.
Ensure compliance with company policies, regulatory requirements and sales quality standards.

Skills & Experience required

Essential

Previous experience in Sales, Customer Service, Renewals, Retentions or a contact centre environment.
Excellent communication and relationship-building skills.
Confident speaking with customers over the telephone and via live chat.
Comfortable working in a fast-paced, target-driven environment.
Strong objection handling and negotiation skills.
Commercially aware with the ability to identify sales opportunities.
Positive, enthusiastic and resilient.
Self-motivated with a strong work ethic.
Reliable, punctual and highly organised.

Desirable

Experience within telecommunications, utilities or subscription-based services.
Experience selling broadband or technology products.
Knowledge of broadband, connectivity or digital services.

We're looking for people who are:

Passionate about delivering an exceptional customer experience.
Determined to achieve and exceed targets.
Competitive with a genuine desire to succeed.
Confident communicators who can quickly build trust and rapport.
Positive, adaptable and resilient.
Professional, dependable and accountable.
Able to manage multiple conversations and priorities throughout the day.
Performance Expectations

Successful candidates will be expected to:

Make a high volume of quality outbound customer calls each day.
Deliver excellent conversion rates across renewals and upgrades.
Maximise customer value through appropriate upselling and cross-selling.
Maintain high customer satisfaction and quality scores.
Consistently achieve agreed sales and revenue targets.

Working hours

This is a full-time role, working 37.5 hours per week

Excellent Employee Benefits

£30,500 OTE per annum
33 days annual leave (including back holidays)
7% pension contribution
4 times salary life insurance cover
Employee Referral Scheme

About Grain

Everything we do is fast, from our broadband to our growth. As a national broadband provider, headquartered in Carlisle, we can offer stand-out candidates a range of opportunities across the UK. We are challenging the other providers when it comes to true Full Fibre, delivering our own dedicated fibre-optic network with a unique cable to the home (FTTP), offering some of the fastest broadband products at low, low prices. Customers love our product, our simple packages and our transparent pricing. We believe that we are helping to bring digital transformation to the UK and offering the UK a better choice for broadband.

With c. £200m of investment raised to date, our independent company is making waves in the industry and in communities from Aberdeen to Brighton. Now is the perfect time to join one of the fastest growing companies on an exciting journey, future-proofing broadband connectivity for homes and businesses for years to come. Apply today and join the Grain revolution!

Employment with Grain Connect Ltd is subject to satisfactory references and other verification checks (including basic DBS check where applicable) that may be a requirement of your role. Reference and/or other verification requirements applicable to your post will be advised to you during the recruitment process.

Dedicated to fostering inclusivity and diversity, our company takes pride in our commitment to equal opportunities.

Pay: From £30,500.00 per year

Benefits:

Company pension
Employee discount
Free parking
Health & wellbeing programme
Life insurance
Referral programme

Work Location: In person

Quick apply

Refine Your Search

support advisor jobs in carlisle, eng

Retentions Advisor - 6 months FTC

Customer Services Advisor

Sales - Sales Advisor - UK

Product Sales Advisor

Sales Assistant

People / HR Advisor

Customer Advisor

Service Advisor

Customer Service Advisor

Senior Advisor - Casework - CMB2596e

Health & Safety Advisor

VacancyTitle: Security Officer (Information Assurance)

Safety, Health, Environment & Quality (SHEQ) Advisor

Fitness Advisor

Business & Administration Apprenticeship L3

HR & Training Advisor

Delivery Partner Manager, UK/IE Delivery Partner Managers

Experienced Payroll Administrator

Occupational Health Advisor

AAT Trainee Accountant - Carlisle

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