Centre head Work, Jobs in Castleside, Dur (with Salaries)

Metering Service Delivery Manager
Wave Utilities —Durham
- From £50,182 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Team management
- Free parking
- Employee assistance programme
Quick apply
5d
Access Arrangements Coordinator
Royal Grammar School, Newcastle —Newcastle upon Tyne
- £28,500 - £38,900 a year
- Part-time
- Microsoft Office
- Experience working with children
- Communication skills
- Health & wellbeing programme
- Employee discount
Quick apply
1d
Workplace Wellbeing Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- English
- Presentation skills
- Annual leave
- Employee assistance programme
6d
Head of Customer Contact
HomeGroup —Newcastle upon Tyne
- £75,000 - £80,000 a year
- Full-time
- CRM software
- Customer service
- Leadership
- Employee discount
- Life insurance
13d
Head of Counter Fraud Learning & Development
Cabinet Office —Newcastle upon Tyne
- £69,308 - £80,342 a year
- Full-time
- Presentation skills
- Contracts
- Training & development
- Annual leave
14d
Regional Learning & Development Lead
Swim Sports Company Ltd —Newcastle upon Tyne
- From £30,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Continuous improvement
- Team management
Quick apply
Head Teacher
Durham County Council —Durham
- £67,898 - £78,702 a year
- Full-time
- Experience working with children
- School
Human Resources Manager
Verisure Services (UK) Limited —Newcastle upon Tyne
- Full-time
- Team management
- Human resources
- Recruiting
Quick apply
Deputy Head of Function
HM Prison & Probation Service —Darlington
- £50,001 - £60,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Training & development
- Annual leave
- Employee discount
7d
Data Compliance Officer
Infected Blood Compensation Authority —Newcastle upon Tyne
- £38,105 a year
- Full-time
- Databases
- Presentation skills
- Computer skills
- Annual leave
5d
Special Educational Needs Co-Ordinator (SENCO)
Compass Schools —Newcastle upon Tyne
- £47,000 - £54,000 a year
- Experience working with children
- School
- Teaching
Assistant Student Support Officer (Flexible Deployment)
Durham University —Durham
- £21,855.20 - £30,378.00 a year
- Part-time
- Writing skills
- University
- Computer skills
- Annual leave
- Employee assistance programme
1d
Legal Secretary- Clinical Negligence
Hay & Kilner —Newcastle upon Tyne
- £24,500 - £27,728 a year
- Part-time
- Microsoft Excel
- Word processing
- Organisational skills
- Health & wellbeing programme
- Life insurance
Quick apply
8d
Government Counter Fraud Profession Centre of Learning - GCFP Learning Specialist
Cabinet Office —Newcastle upon Tyne
- £45,292 - £53,629 a year
- Full-time
- Presentation skills
- Travel
- Contracts
- Annual leave
8d
HR Synergy Roadmap, Planning and Change Assurance Lead
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £56,375 - £69,105 a year
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Presentation skills
6d
Government Counter Fraud Profession Centre of Learning - GCFP Learning and Development Lead
Cabinet Office —Newcastle upon Tyne
- £59,207 a year
- Full-time
- Management
- Project management
- Presentation skills
- Annual leave
9d
Deputy Headteacher
Compass Schools —Newcastle upon Tyne
- £47,000 - £59,400 a year
- Experience working with children
- School
- Teaching
Head of Health, Safety & Environment
Offshore Renewable Energy Catapult —Blyth
- £80,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- No degree
Quick apply
5d
Futures in STEM Programme Officer
Durham University —Durham
- £31,236 - £37,694 a year
- Full-time
- Computer Science
- Engineering
- Team management
- Annual leave
- Employee assistance programme
8d
Economic Development Senior Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Management
- University
- Continuous improvement
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for centre head in castleside, dur

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

centre head jobs near castleside, dur

Service Delivery Manager jobs in Durham

Development Manager jobs in Durham

Head Of Customer Service jobs in Newcastle Upon Tyne

Legal Secretary jobs in Newcastle Upon Tyne

Compliance Officer jobs in Newcastle Upon Tyne

Planning Lead jobs in Newcastle Upon Tyne

Human Resources Manager jobs in Newcastle Upon Tyne

Head Of Learning And Development jobs in Folkestone

Head Chef jobs in Bristol

Head Of Learning And Development jobs in Motherwell

Head Of Learning And Development jobs in Bedford

Software Development Apprenticeship jobs in Manchester

Head Of Learning And Development jobs in Portsmouth

Learning And Development Specialist jobs in Worthing

Healthcare Ai Specialist jobs in London

Medical Information Specialist jobs in Remote

Learning And Development Specialist jobs in Warrington

Learning And Development Specialist jobs in Basildon

Service Delivery Manager jobs in Kent

French Speaking Customer Service jobs in London

Metering Service Delivery Manager

Wave Utilities -
Durham

Quick apply

Job details

Full-time
From £50,182 a year
5 days ago

Benefits

Free parking
Cycle to work scheme
Free flu jabs
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
On-site parking

Qualifications

Contract management
Stakeholder engagement
Operations management
Stakeholder collaboration
Customer service
Stakeholder liaison
Change management
Continuous improvement
Continuous improvement cycles oversight
Team management
Operational strategy development
Management reporting
Leadership
Communication skills
Stakeholder management

Full job description

Metering Service Delivery Manager (37 hours per week, Permanent)

Location: Contractual base in Salvus House, Durham with hybrid working opportunities

Salary Range from: £50,182 (pro rata) plus a discretionary bonus potential of up to 8% of annual salary

Job Level: C

Reporting to: Head of Metering

We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.

ABOUT US

Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs – all which helped us earn all which helped us proudly earn the Water Retailer of the Year award in 2021, reclaim the title in 2023. Most recently, we celebrate the win again in 2025, where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.

The culture at Wave is like nowhere else. We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.

WHAT’S IN IT FOR YOU?

Wealth

Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
Bonus potential
Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes
Income protection scheme
Personal accident insurance
4x salary life assurance
Free onsite parking

Time off

24 days holiday rising to 26 (plus bank holidays)
A day off for your birthday
Half a day on Christmas Eve and New Year’s Eve
The option to buy holidays
1 day paid volunteering

Wellbeing

Hybrid/Flexible working
Healthcare cashback and treatment scheme
Cycle to work scheme
Annual conference and Christmas party
24/7 Employee Assistance Programme
Free flu shots

Family Friendly

Enhanced maternity and paternity pay
Enhanced shared parental and adoption leave
We care about you as an employee and have a range of resources available to both you and your family

THE ROLE IN A NUTSHELL

The Metering teams are responsible for delivering meter-to-cash activities that drive accurate billing whilst delivering excellent customer service. The team are also accountable for Waves regulatory performance and compliance across England and Scotland. Managing meter reading services, metering contractors, operational performance, regulatory compliance and continuous improvement activities to ensure we deliver an outstanding service for our customers.

The team is looking for a Metering Service Delivery Manager to lead the operational delivery of the Metering function including our regulatory performance and strategic objectives. You'll lead internal teams and manage external contractors, drive performance improvement, support the delivery of departmental strategy and play a key role in shaping the future of our metering services.

The role will suit you if you're a collaborative and customer-focused leader who enjoys improving processes, developing people and using data to drive performance. You'll be comfortable working across multiple stakeholders, managing operational risks and leading change in a fast-paced environment.

WHAT WILL YOUR TYPICAL DAY LOOK LIKE?

Lead the day-to-day Metering services, ensuring the delivery of operational, regulatory and commercial objectives.
Act as deputy to the Head of Metering when required, supporting the delivery of departmental strategy, performance and change initiatives.
Lead, coach and develop Team Leaders and wider teams to build a high-performing, customer-focused culture in the metering department and across Wave.
Ensure effective resource planning, performance, risk and capability management across the Metering function.
Lead the management and governance of all metering and meter reading contracts across England and Scotland including the Read Data Management system.
Act as the principal relationship manager and escalation point for third-party contractors, ensuring delivery against contractual obligations, performance standards and service level agreements.
Ensure compliance with all relevant regulatory, market, contractual, quality and health & safety requirements.
Build and maintain effective relationships with key internal stakeholders and external suppliers to support business objectives.
Produce and present operational performance reporting, insights and recommendations to the Head of Metering and senior stakeholders.
Champion change, continuous improvement and innovation to deliver improved customer outcomes, operational efficiency and business performance.

WHAT DO WE NEED FROM YOU?

Significant stakeholder management skills, with the ability to influence and collaborate at all levels.
Understanding of operational performance management and service delivery.
Experience of identifying, creating and managing KPIs, SLAs and performance improvement plans.
Strong leadership skills, with proven experience in developing people leaders and high-performing teams.
Experience managing supplier, contractor or outsourced service relationships.
Understanding of non-household water regulatory, compliance and governance requirements within an operational environment.
Ability to analyse operational data and translate insights into action plans and key business controls and metrics
Understanding of customer journeys to develop, implement and improve end-to-end operational processes.
Excellent communication skills and the confidence to present performance information and recommendations to senior stakeholders.
Proven ability to create and improve workflow and processes to existing processes as well as designing, where needed, new process and data flows.
A proactive, solutions-focused approach with strong accountability and ownership.

You'll be someone who enjoys making a difference, challenges existing ways of working, and is passionate about creating great outcomes for customers, colleagues and the business.

Please refer to the essential criteria in the job description as this is what you will be shortlisted against.

For external candidates you can access the job description here.

For internal candidates you can access the job description here.

Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.

BE YOURSELF – OUR DIFFERENCES MAKE US STRONGER

Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting [email protected].

Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.

Closing date: 4pm on Monday 7th September

Interviews are planned for 17th & 18th September

Wave processes your data in line with data protection laws. You can find out more by accessing our Recruitment Privacy Notice.

Quick apply

Refine Your Search

centre head jobs in castleside, dur

Metering Service Delivery Manager

Access Arrangements Coordinator

Workplace Wellbeing Coordinator

Head of Customer Contact

Head of Counter Fraud Learning & Development

Regional Learning & Development Lead

Head Teacher

Human Resources Manager

Deputy Head of Function

Data Compliance Officer

Special Educational Needs Co-Ordinator (SENCO)

Assistant Student Support Officer (Flexible Deployment)

Legal Secretary- Clinical Negligence

Government Counter Fraud Profession Centre of Learning - GCFP Learning Specialist

HR Synergy Roadmap, Planning and Change Assurance Lead

Government Counter Fraud Profession Centre of Learning - GCFP Learning and Development Lead

Deputy Headteacher

Head of Health, Safety & Environment

Futures in STEM Programme Officer

Economic Development Senior Manager

I want to receive the latest job alerts for centre head in castleside, dur

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected