Customer service team lead Work, Jobs in Castleside, Dur (with Salaries)

Sales Team Manager
Auxillis —Peterlee
- £29,283 - £32,670 a year
- Training & development
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
VacancyTitle: Customer Team Manager - Billing Call Centre
Northumbrian Water/Essex & Suffolk Water —Durham
- £35,615 - £41,900 a year
- Full-time
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
2d
Customer Experience Lead - Full time
Jewells —Newcastle upon Tyne
- Customer service
- Retail management
- Cash handling
- Paid training
- Employee discount
Customer Service Team Lead Nights
Xplor —Newcastle upon Tyne
- Full-time
- Hybrid work
- Training & development
Quick apply
1d
Team Leader
Card Factory —Newcastle upon Tyne
- £13 an hour
- Customer service
- Leadership
6d
People & Service Team Leader
River Island —Gateshead
- Weekend availability
- Customer service
- Retail management
- Leadership
- Annual leave
- Employee discount
Quick apply
2d
Team Leader
Mountain Warehouse —Bishop Auckland
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Customer Service Team Leader - Italian Speaking
tombola —Sunderland
- Overtime
- Hybrid work
- Customer service
- English
- Continuous improvement
Quick apply
Product Team Leader
River Island —Newcastle upon Tyne
- Weekend availability
- Customer service
- Retail management
- Communication skills
- Annual leave
- Employee discount
Quick apply
Risk Management Lead (Debt Management)
Sopra Steria —Newcastle upon Tyne
- Up to £60,000 a year
- Hybrid work
- Analytics
- Annual leave
2d
Electrical Team Lead
believe housing —Bishop Auckland
- £50,299 - £51,698 a year
- Hybrid work
- Continuous improvement
- Annual leave
9d
Team Leader
The Rank Group Plc —Blyth
- £13.60 an hour
- Customer service
- Guest services
- Sick pay
1d
Team Leader
Mecca Bingo —Blyth
- £13.60 an hour
- Customer service
- Guest services
- Sick pay
Quick apply
1d
Team Leader
The Rank Group —Blyth
- £13.60 an hour
- Customer service
- Guest services
- Sick pay
Quick apply
1d
Key Lead - Eldon Square, Hollister
Hollister —Newcastle upon Tyne
- £13.80 an hour
- POS
- Communication skills
- Store discount
- Employee discount

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Alarm Call Handler (Part-Time Mornings)
Verisure Services (UK) Limited —Newcastle upon Tyne
Making outbound calls to communicate what is happening during an incident and to ensure customers’ security. Receiving Inbound calls from customers and handling…
£24,500 - £26,500 a year
Quick apply
Alarm Call Handler
Verisure Services (UK) Limited —Newcastle upon Tyne
Making outbound calls to keep customers informed. Preventing false alarms by advising customers on system use. Experience delivering excellent customer service.
£25,500 - £26,500 a year
Quick apply

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Sales Team Manager

Auxillis -
Peterlee

Quick apply

Job details

Permanent
£29,283 - £32,670 a year

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee discount
Referral programme
Car scheme

Qualifications

Performance management
Customer support
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Communication skills
Time management

Full job description

This is an exciting opportunity for an ambitious and experienced people leader to join Northgate Insurance Services, one of the UK’s leading providers of bespoke accident claims and mobility services for motorists, based at our contact centre in Peterlee.

As a Team Manager, you will lead, support and develop a motivated team of sales advisors, helping them deliver excellent customer outcomes while achieving key performance goals. You will do this through regular one-to-ones, coaching, training, quality monitoring, performance feedback and day-to-day support.

You will also act as a key escalation point for our diverse customer base, ensuring customer satisfaction, clear communication and fair outcomes remain at the heart of every decision, in line with our values.

Join us as a Team Manager and enjoy some outstanding benefits…
Of course, there’s a great basic salary, but that’s just the beginning. Our most popular benefits include:
Salary - £29,283 - £32,670 per annum, based on experience, enhanced by a monthly performance bonus.
Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. You’ll also receive public holidays and an extra day off to celebrate your birthday.
Pension - Employer contributions of 3%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme offering £1,000 per referral, and our Benefits App with discounts and cashback at leading retailers including Tesco, Asda, Currys, B&Q and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme, including a 24/7 GP service, mental health support and physiotherapy, plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community & Culture - We foster a welcoming and inclusive community that celebrates cultural events and holidays, helping everyone feel part of our work family. You’ll also enjoy regular onsite visits from vendors and free, secure parking for a hassle-free commute.
Motoring Benefits - Take advantage of exclusive colleague vehicle-leasing schemes, discounted repairs and reduced rates on weekend car and van hire.
Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About you
We’re looking for someone who is confident leading people, passionate about delivering great customer service and able to create an environment where colleagues feel supported, engaged and motivated to perform at their best.
To succeed in this role, you’ll ideally bring:

At least 2 years’ experience working at a similar management level within a contact centre environment.
A professional and pragmatic approach, with people at the heart of everything you do.
A strong customer service ethos and the ability to make balanced decisions that support both customers and colleagues.
The ability to lead, coach and develop a team, creating a positive culture where people feel involved and engaged.
Excellent time management skills and the ability to work effectively in a fast-paced environment.
Strong organisational, communication and problem-solving skills.
Ideally, experience within motor insurance, accident management or claims handling.

About Us

You may not know the Northgate Insurance Services name, but it is likely we have helped someone you know. We are the go-to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.

Quick apply

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customer service team lead jobs in castleside, dur

Sales Team Manager

VacancyTitle: Customer Team Manager - Billing Call Centre

Customer Experience Lead - Full time

Customer Service Team Lead Nights

Team Leader

People & Service Team Leader

Team Leader

Customer Service Team Leader - Italian Speaking

Product Team Leader

Risk Management Lead (Debt Management)

Electrical Team Lead

Team Leader

Team Leader

Team Leader

Key Lead - Eldon Square, Hollister

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