Engineering helpdesk Work, Jobs in Caversham, Brk (with Salaries)

Remote Support Engineer - Night Shift
Dexory —Wallingford
- Night shift
- In-person
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
4d
Service Desk Administrator - Saturday & Bank Holiday only
Retail-FCL —Basingstoke
- From £13.50 an hour
- Part-time
- Customer service
- In-person
- Employee discount
Quick apply
10d
Data Centre Technician(Days)
Emcor —Theale
- Overtime
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Building Services Engineer – Thames Valley North
Acorn —High Wycombe
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Organisational skills
- Communication skills
- Referral programme
3d
Cloud Solutions Architect (AWS Infrastructure) UK remote
Genedata —Amersham
- Full-time
- Remote
- AWS
Building Services Engineer – Oxford & Midlands
Acorn —Oxford
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Organisational skills
- Time management
Service Helpdesk Coordinator
BCAS Biomedical Services Ltd —High Wycombe
- £22,000 - £26,000 a year
- Full-time
- Microsoft Word
- Data entry
- Organisational skills
- Referral programme
Quick apply
Facilities Administrator
Ascot Racecourse Ltd —Ascot
- Computer literacy
- Microsoft Office
- Databases
- Annual leave
- Employee assistance programme
Quick apply
Case Maintenance Team Leader - High Wycombe / Reading / Slough
City Facilities Management (UK) —High Wycombe
- £30,580.88 a year
- Full-time
- Merchandising
- Communication skills
Mechanical Maintenance Engineer
Emcor —Aldermaston
- £40,000 - £43,989 a year
- Overtime
Quick apply
Graduate Broadcast Engineer - Support
Techex —Bracknell
- Computer Science
- Engineering
- Maintenance
- Work from home
Quick apply
Engineering Helpdesk Supervisor
Siemens —Slough
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Annual leave
- Flexible schedule
12d
Senior Broadcast Engineer - Support
Techex —Bracknell
- Full-time
- Continuous improvement
- Scripting
- In-person
- Work from home
Quick apply
UPS engineer
Emcor —Theale
- Full-time
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Facilities and Health & Safety Manager
Motion Applied —Camberley
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Travel
- Annual leave
Quick apply
Multi Skilled Electrical Shift Technician
Dalkia —Woking
- £44,000 - £45,000 a year
- Full-time
- Travel
- Mechanical knowledge
- Employee assistance programme
- Employee discount
Air Conditioning Engineer
Acorn —Hayes
- Up to £45,000 a year
- Overtime
- Maintenance
- Organisational skills
- Computer skills
- Referral programme
Mobile Refrigeration / Chiller Engineer
ABM UK —Hounslow
- £50,000 - £51,000 a year
- Full-time
- Maintenance
- Employee discount
Quick apply

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Service Desk Administrator - Saturday & Bank Holiday only
Retail-FCL —Basingstoke
Receive incoming telephone calls from customers in a positive and professional manner. Receive and respond to incoming client queries and drive these issues to…
From £13.50 an hour
Quick apply
10d
Reception and Apprenticeship Administrator
The Bedford College Group —Kempston
Customer Service & Communication Skills - Friendly, welcoming and customer-focused, with excellent face-to-face, telephone and written communication skills, a…
£23,557 - £26,754 a year
11d

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Remote Support Engineer - Night Shift

Dexory
Wallingford

Quick apply

Job details

4 days ago

Benefits

Company pension
Employee assistance programme
Private medical insurance
Life insurance

Qualifications

Technical troubleshooting
Customer support
Multidisciplinary collaboration
Communication skills
Remote diagnostics
Help desk

Full job description

At Dexory, we're developing advanced software powered by cutting-edge robots that are transforming the very face of global logistics. With infectious enthusiasm, our unique blend of disciplines work in harmony to produce results at pace. From hardware and manufacturing to software, AI and commercial, we're one team – one heart – that beats, learns and grows together.

We're only interested in the best ideas, no matter where they're from.

As a Remote Support Engineer, you will join our Client Operations team where you will be responsible for ensuring the seamless operation of our autonomous robots by remotely monitoring their performance, diagnosing issues, and providing real-time support to our clients and technical teams. You will play a crucial role in maximizing the efficiency and reliability of our robotic systems. This will be a night shift operating over 6pm-6am; 4 days on and 4 days off.

Responsibilities:

Monitor the autonomous operation of robots that are deployed in the field
Handle incoming alerts and manual interventions as they occur using teleoperation tools
Experience in a customer-facing technical support or helpdesk role with confidence in responding to customer enquiries, troubleshooting issues, and communicating solutions clearly to non-technical users.
Contribute to the definition, documentation, and implementation of a robust toolkit for expanding the monitoring and operations team
Collaborate with the engineering and development teams to identify recurring issues and suggest improvements in robot design, software, or processes to enhance overall reliability
Take responsibility for raising internal tracking tickets for unexpected failures and building reports for the internal team
Prepare and deliver regular reports on system performance, incident trends, and the effectiveness of remote support efforts to management and relevant stakeholders.

Qualifications:

Proven experience in remote monitoring or helpdesk support; speaking to customers directly about technical issues.
Proficiency in using monitoring and diagnostic tools and software.
Excellent problem-solving skills and the ability to think quickly under pressure.
Effective communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.
Ability to work independently, prioritize tasks, and manage time effectively in a remote work environment.
Ability to work the night shift on a 4 on-4 off rota
Experience with autonomous mobile robots is a plus

We value the right attitude, humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture

Benefits

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

Performance: High standards, outstanding results,
Impact: Big challenges, bigger results
Commitment: All in, every time
One team: One mission, shared success

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.

You will also receive:

Private healthcare via Bupa with 24/7 medical helpline
Life insurance
Income protection
Pension: 4+% employee with option to opt into salary exchange, 5% employer
Employee Assistance Programme - mental wellbeing, financial and legal advice/support
25 holidays per year
Full meals onsite in Wallingford
Fun team events on and offsite, snacks of all kinds in the office

AAP/EEO Statement

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are unable to provide sponsorship or relocation for this role

Quick apply

Refine Your Search

engineering helpdesk jobs in caversham, brk

Remote Support Engineer - Night Shift

Service Desk Administrator - Saturday & Bank Holiday only

Data Centre Technician(Days)

Building Services Engineer – Thames Valley North

Cloud Solutions Architect (AWS Infrastructure) UK remote

Building Services Engineer – Oxford & Midlands

Service Helpdesk Coordinator

Facilities Administrator

Case Maintenance Team Leader - High Wycombe / Reading / Slough

Mechanical Maintenance Engineer

Graduate Broadcast Engineer - Support

Engineering Helpdesk Supervisor

Senior Broadcast Engineer - Support

UPS engineer

Facilities and Health & Safety Manager

Multi Skilled Electrical Shift Technician

Air Conditioning Engineer

Mobile Refrigeration / Chiller Engineer

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