Senior technical support engineer Work, Jobs in Caversham, Brk (with Salaries)

Sr. Premium Support Engineer - Identity & Access Management (IAM)
OpenText —Reading
- Java
- Bachelor's degree
- Communication skills
Project & Deployment Coordinator
KCP Network —Bracknell
- £35,000 - £40,000 a year
- Full-time
- Hotel
- In-person
- AI
- Free parking
- Health & wellbeing programme
Quick apply
3d
Quality Assurance Specialist
Science and Technology Facilities Council —Didcot
- £46,444 a year
- Full-time
- Bachelor's degree
- Travel
- In-person
- Employee discount
- Flexible schedule
Senior Director, Information Technology EMEA
Spin Master Ltd —Marlow
- Full-time
- Team management
- Budgeting
- Leadership
- Flexible schedule
3rd Line Cloud Engineer - Azure
Communications Solutions UK Ltd —Reading
- £45,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
- In-person
- Free parking
Quick apply
Quality Engineer (FTC)
Sigma Components Limited —Farnborough
- £35,000 - £46,000 a year
- Full-time
- Analysis skills
- Product management
- Quality control
- Free parking
Quick apply
9d
IT Senior Solutions Engineer (Multi Office Based)
Ultra Intelligence & Communications —Maidenhead
- Full-time
- Windows
- Bachelor's degree
- Conflict management
- Flexible schedule
Senior Insights Analyst
Primark —Reading
- Analysis skills
- Leadership
Test Engineer I
Legrand Group —Reading
- Remote
- Schematics
- Engineering
- Maintenance
- Annual leave
Quick apply
Director, Global Service Delivery (f/m/d) - EMEA Based
Siemens —Farnborough
- £100,300 - £205,900 a year
- Full-time
- Hybrid work
- Computer Science
- PMP
- Engineering
8d
Technical Support Manager
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Weekend availability
- Hybrid work
- University
- No degree
- Training & development
- Employee discount
10d
Senior Mapping Localization Engineer
Robotic Data (FKA Voxelmaps) —Oxford
- £85,000 - £105,000 a year
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
1d
Senior Reliability Engineer
Salience Labs —Abingdon
- Hybrid work
- Continuous improvement
- Travel
- Organisational skills
8d
Technical Lead - Backend
Beyond Sports —Basingstoke
- £74,660 - £98,120 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Mentoring
Director or Business Systems & Transofrmation
Propel Together —Reading
- Leadership
1d
Sr Manager, End User Services & Workplace Technology
Hollister Europe Limited —Winnersh
- Hybrid work
- Computer Science
- English
- Bachelor's degree
1d
Head of Technical Services
Mitie —Wokingham
- Continuous improvement
- Travel
- Mentoring
Front End Software Engineer
Leidos —Farnborough
- £61,500 - £78,800 a year
- Full-time
- Mentoring
- Scripting
- Agile
- Annual leave
- Work from home
Snr Technical Program Manager, AWS
AWS EMEA SARL (UK Branch) —Thames Valley
- Full-time
- AWS
- Communication skills
Senior Infrastructure Engineer - Business Support (CTPSE)
Thames Valley Police —Newbury
- £67,653 a year
- Part-time
- Communication skills
- Annual leave

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senior technical support engineer jobs near caversham, brk

Sr. Premium Support Engineer - Identity & Access Management (IAM)

OpenText -
Reading

Apply Now

Job details

Qualifications

Authentication
Technical troubleshooting
TCP
Java
Docker
Bachelor's degree
SSL
PostgreSQL
IP networking
Customer support
Communication skills
Shell Scripting
Help desk
Identity & access management

Full job description

OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact
Come join us as aSenior Premium Support Engineer inReading, GBR where you will act as a Senior Technical Support Engineer who will assist assigned clients by providing a single point of contact into the OpenText Technical Support organization. You will add value for your assigned Premium Support clients by gaining first-hand knowledge of theirNetIQ IAM environment(s), configuration and support requirements. This familiarity will accelerate response times and resolution times for support incidents.

What the role offers

Be the single point of contact for NetIQ IAM technical support cases logged by your assigned Premium Support clients,
Develop an in-depth understanding of your clients’ NetIQ IAM environment and configuration to resolve their support cases more efficiently,
Develop a strong working relationship with the client's technical team,
Provide proactive technical support advice to assigned clients to improve the performance and reliability of their NetIQ IAM solutions and minimise operational support issues,
Coordinate with other OpenText technical experts and IAM Product Development as required to expedite timely resolution of support cases.

What you need to succeed

3+ years of previous experience in a technical support environment (and a Bachelor's degree, or higher, in a technical field is considered a plus)
Calm and analytical individual with excellent troubleshooting skills
Professional with excellent communication skills, authoritative voice during critical situations
Helpful, flexible and willing to go the extra mile to ensure client satisfaction.
Advanced knowledge of NetIQ IAM products: Identity Manager, Access Manager, Identity Governance, eDirectory, SSPR, Advanced Authentication, Privileged Access Manager.
Familiarity with the following would beadvantageous:
Windows and Linux administration
Advanced networking knowledge: TCP/IP, Firewalls, Proxy servers
Basic understanding of databases (PostgreSQL, Oracle, MS SQL Server)
Basic understanding of web technologies (HTTP/SSL/web servers)
Cloud experience: AWS and Azure specifically
Containers experience: Docker/Kubernetes or any of the open-source alternatives
Python, Java and Shell scripting.#LI-Onsite

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Apply Now

Refine Your Search

senior technical support engineer jobs in caversham, brk

Sr. Premium Support Engineer - Identity & Access Management (IAM)

Project & Deployment Coordinator

Quality Assurance Specialist

Senior Director, Information Technology EMEA

3rd Line Cloud Engineer - Azure

Quality Engineer (FTC)

IT Senior Solutions Engineer (Multi Office Based)

Senior Insights Analyst

Test Engineer I

Director, Global Service Delivery (f/m/d) - EMEA Based

Technical Support Manager

Senior Mapping Localization Engineer

Senior Reliability Engineer

Technical Lead - Backend

Director or Business Systems & Transofrmation

Sr Manager, End User Services & Workplace Technology

Head of Technical Services

Front End Software Engineer

Snr Technical Program Manager, AWS

Senior Infrastructure Engineer - Business Support (CTPSE)

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