Information technology specialist Work, Jobs in Caxton, Cam (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
Technical Support Agent
POP Telecom —Newmarket
- £26,500 - £28,500 a year
- Full-time
- CRM software
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Quick apply
11d
Project Support Administrator
Power Distribution Support Ltd —Willingham
- From £2,600 a month
- Overtime
- Microsoft Outlook
- English
- Administrative experience
- Free parking
Quick apply
Finance and Business Support Coordinator
eLife Sciences Publications, Ltd —Cambridge
- £32,000 - £35,000 a year
- Full-time
- CRM software
- Travel
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Document Control and Governance Manager
Cambridgeshire Fire and Rescue —Huntingdon
- £51,220 - £53,300 a year
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Travel
- Free parking
- Store discount
Quick apply
6d
Trainee Education Mental Health Practitioner (EMHP)
East of England Community Health and Care NHS Trust (Cambridgeshire) —Saint Ives
- £28,392 - £31,157 a year
- Full-time
- Research
- University
- Experience working with children
2d
Staff AI Technology Specialist
Arm —Cambridge
- £97,300 - £131,700 a year
- Hybrid work
- Master's degree
- AI
17h
IT Service Desk Team Lead
Cambridge Consultants —Cambridge
- Continuous improvement
- Training & development
- Leadership
Junior Quality Assurance Engineer - 6 Month FTC
The Delta Group —Bishop's Stortford
- Hybrid work
- Communication skills
Quick apply
R&D Development Engineer
NicholsonSTS —Bassingbourn
- £30,000 - £45,000 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
Quick apply
Learning Support Mentor (Construction and Motor Vehicle)
Cambridge Regional College —Cambridge
- £21,355 - £21,890 a year
- Experience working with individuals with disabilities
- Word processing
- Organisational skills
Microsoft 365 Technical Specialist
Intercity Technology —Shefford
- Google Suite
- Travel
- Mentoring
- Employee assistance programme
Infrastructure Automation Engineer
Arm —Cambridge
- £97,300 - £131,700 a year
- Hybrid work
- Mentoring
- Software development
- AI
IT GRC Specialist
Mundipharma —Cambridge
- Full-time
- Hybrid work
- Master's degree
- AI
Learning Support Mentor (part time, term time only)
Cambridge Regional College —Cambridge
- £12,986 a year
- Full-time
- Experience working with individuals with disabilities
- Word processing
- Organisational skills
Computational Physics & Signal Processing Consultant
PA Consulting —Melbourn
- Full-time
- Doctoral degree
- Engineering
- Master's degree
- Annual leave
Quick apply
HR Advisor - Part Time
Marshall Land Systems Ltd —Cambridge
- £40,000 - £45,000 a year
- Part-time
- Microsoft Office
- Continuous improvement
- Travel
11d
Human Resources Manager
Rexroth —St. Neots
- Full-time
- Computer literacy
- Continuous improvement
- Mentoring
- Employee discount
Quick apply
SMT Operator
OSIE —St. Neots
- Schematics
- Assembly
- Quality control
3d
Service Design Specialist
Arm —Cambridge
- £52,400 - £71,000 a year
- Hybrid work
- Analysis skills

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information technology specialist jobs near caxton, cam

1st Line Service Desk Analyst (Days)

Intercity Technology -
Shefford

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Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Refine Your Search

information technology specialist jobs in caxton, cam

1st Line Service Desk Analyst (Days)

Technical Support Agent

Project Support Administrator

Finance and Business Support Coordinator

Document Control and Governance Manager

Trainee Education Mental Health Practitioner (EMHP)

Staff AI Technology Specialist

IT Service Desk Team Lead

Junior Quality Assurance Engineer - 6 Month FTC

R&D Development Engineer

Learning Support Mentor (Construction and Motor Vehicle)

Microsoft 365 Technical Specialist

Infrastructure Automation Engineer

IT GRC Specialist

Learning Support Mentor (part time, term time only)

Computational Physics & Signal Processing Consultant

HR Advisor - Part Time

Human Resources Manager

SMT Operator

Service Design Specialist

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