First line managers Work, Jobs in Chadwell Heath, Gtl (with Salaries)

Live Customer Operations Room Operator
c2c Railway —Upminster
- 8 hour shift
- Writing skills
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2h
Organised Immigration Crime (OIC) Investigator
National Crime Agency —Gillingham
- £4,379 a month
- Overtime
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
Customer Service Team Lead
Freetrade —London
- £48,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Centre Support Advisor
London Borough of Havering —Romford
- £31,611 - £33,987 a year
- Weekend availability
- Microsoft Word
- Marketing
- Administrative experience
Warehouse First Line Manager
Great Bear —Dagenham
- Up to £39,457 a year
- Full-time
- Customer service
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Sales New Business Partner
Andrews Property Group —Romford
- £27,000 - £40,000 a year
- Full-time
- Customer service
- Business development
- Organisational skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Barista
Starbucks —Belvedere
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Sales Assistant - part time - Kings Road
Maje —London
- Part-time
- Customer service
- Employee discount
Quick apply
Retail Operations Manager
Cakes & Bakes —Romford
- £30,000 - £37,000 a year
- Full-time
- Sales
- Customer service
- Bakery
- Employee discount
Quick apply
7d
Contract Manager - Cleaning
Cabenco —Canary Wharf
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
Quick apply
Customer Admin/Process Support Officer
Islington Council —Islington
- £40,404 - £41,637 a year
- Full-time
- Employee discount
3d
Sales Assistant - 12 hours - Hampstead
Maje —London
- 12 hour shift
- Customer service
- Employee discount
Quick apply
Duty Manager (Inside M25)
Iceland —Romford
- £12.76 - £13.99 an hour
- Part-time
- Customer service
- Team management
- Retail management
- Employee discount
- Referral programme
13d
Mobile Parking Attendant / Mobile Parking Warden
National Parking Control Ltd —London
- £27,000 - £47,000 a year
- Overtime
- Maintenance
- Analysis skills
- Driving
- Paid training
Quick apply
4d
Work Area Manager (Late Shift / Night Shift)
Royal Mail Group —Romford
- From £40,241 a year
- 12 hour shift
- Customer service
- Continuous improvement
- Team management
- Annual leave
3d
Assistant General Manager
Fim Limited —London
- £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Conflict management
- Employee assistance programme
- Life insurance
Quick apply
Operations Manager
Popeyes UK —Dartford
- £55,000 - £65,000 a year
- Full-time
- Hospitality
- Casual dining restaurant
- Sales
- Annual leave
- Employee discount
Quick apply
14d
Sales Assistant - Full time - Selfridges London
Maje —London
- Part-time
- Customer service
- Employee discount
Quick apply
Sales associate
Ralph Lauren —London
- Part-time
- Merchandising
- Communication skills
- Employee discount
Duty Manager
Iceland —Hornchurch
- £11.60 - £12.71 an hour
- Full-time
- Customer service
- Team management
- Retail management
- Employee discount
- Referral programme

I want to receive the latest job alerts for first line managers in chadwell heath, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

first line managers jobs near chadwell heath, gtl

Live Customer Operations Room Operator

c2c Railway -
Upminster

Quick apply

Job details

Full-time
2 hours ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Stakeholder collaboration
Stakeholder liaison
Writing skills
CCTV
Internal department liaison
Remote video monitoring
Venue crowd management
CCTV monitoring
Computer skills
Multidisciplinary collaboration
Communication skills

Full job description

Description

The post holder will be responsible for all aspects of Live Customer Operations Room (LCOR) operations in accordance with business requirements. Assist station staff and the management team in providing exceptional customer service.

Key Responsibilities

Monitor live dashboards for key business functions.
Respond to alerts and enact appropriate workflows in line with operational protocols.
Support the LCOR Manager in analysing operational data and trends (e.g., gate usage, incident response times etc) to identify opportunities for improvement.
Use provided CCTV systems to verify incidents and support remote station oversight.
Manage the Retail Management Centre during periods of disruption, reporting to first line On Call Manager, coordinating with SDC stations and all relevant teams.
Implement real-time redeployment of station staff, revenue protection staff and security providers, based on operational needs and gaps.
Collaborate with cross-functional teams (e.g., Revenue, IT, Finance, HR, Accessibility) and external partners as required to deliver LCOR objectives and support business priorities.
Initiate planned workflows, for example, winterisation procedures or crowd control protocols.
Maintain clear logs of events, actions, and handovers during and between shifts.
Escalate critical issues to senior managers, control teams, or safety personnel as required.
Liaise with station teams to confirm incident details and implement response actions
Attend all training courses/staff briefings
Support the LCOR Manager in ensuring station operations always adhere to a high standard.
Comply with LCOR procedures and guidelines.
Respond to emergency situations in accordance with c2c and industry guidelines.
Identify issues with faulty assets, raising or chasing faults as needed.
Provide out of hours contact for station staff.
Embrace change and innovation by participating in pilots, trials, and the adoption of new systems or processes that enhance LCOR performance.
Contribute to a resilient, positive and flexible team environment, participating in a 24/7 roster.

Please note as recruitment for this role is regular we will be creating a talent pool for future opportunities, so if your skills match what we are looking for we may contact you in the future.

Skills, Knowledge and Expertise

Ticket Office or Gateline experience is essential.
Understanding station operations, including gate management and customer flows.
Knowledge of the c2c network including its geography.
Comfortable working with digital tools and live data platforms
Highly effective communicator across verbal and written channels.
Able to follow escalation protocols and act quickly during disruption.
Strong attention to detail and situational awareness.
Flexible and adaptable team player, open to new systems and processes
Ability to multi-task and prioritise duties during periods of high pressure.
Calm and clear decision-making under pressure.

This role follows a shift pattern that consists of coverage 24/7 - please only apply if you are able to do shift work.

Benefits

25 days annual leave plus 8 days bank holiday
Discounted travel
Pension scheme
Access to Employee Assistance Programme (EAP)

About c2c Railway

c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex and is one of the UK’s most punctual and popular train operators.

Quick apply

Refine Your Search

first line managers jobs in chadwell heath, gtl

Live Customer Operations Room Operator

Organised Immigration Crime (OIC) Investigator

Customer Service Team Lead

Centre Support Advisor

Warehouse First Line Manager

Sales New Business Partner

Barista

Sales Assistant - part time - Kings Road

Retail Operations Manager

Contract Manager - Cleaning

Customer Admin/Process Support Officer

Sales Assistant - 12 hours - Hampstead

Duty Manager (Inside M25)

Mobile Parking Attendant / Mobile Parking Warden

Work Area Manager (Late Shift / Night Shift)

Assistant General Manager

Operations Manager

Sales Assistant - Full time - Selfridges London

Sales associate

Duty Manager

I want to receive the latest job alerts for first line managers in chadwell heath, gtl

Related Searches

Explore jobs in more locations

Description

Key Responsibilities

Skills, Knowledge and Expertise

Benefits

About c2c Railway

Jobseeker tools

Employer Tools

Browse

Stay Connected