Regional Head of Services Delivery – Europe
Finastra —London
- Full-time
- Hybrid work
- Project management
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
People, Culture, Wellbeing Programme Delivery Manager
International Wellbeing Insights Ltd —Uxbridge
- £32,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Management
- Data analysis skills
- Free parking
- Sick pay
Quick apply
Delivery Manager
HM Courts & Tribunal Service —Watford
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
2d
Delivery Manager
HM Courts and Tribunals Service —Watford
- £40,014 - £42,859 a year
- Part-time
- Presentation skills
- Travel
- Leadership
- Annual leave
2d
Vehicle Collection and Delivery Driver Team Leader
Motofix Accident Repair Centres —High Wycombe
- Up to £33,781.40 a year
- Overtime
- Driving
- IT
- In-person
- Annual leave
- Life insurance
Quick apply
7d
Strategic Delivery Lead – Operating Model Transformation & Organisation ...
BRE Group (Building Research Establishment) —Watford
- £60,000 - £80,000 a year
- Remote
- Travel
- AI
- Communication skills
- Free parking
9d
Sr IT Delivery Manager
Cytiva —Little Chalfont
- Full-time
- Azure
- Engineering
- Project management
- Annual leave
Lead - Agile Delivery Manager
Costa Limited —St Albans
- Full-time
- Maintenance
- Analysis skills
- Agile
- Employee discount
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
IT Service Delivery Manager
Commonwealth War Graves Commission —Maidenhead
- £40,000 - £50,000 a year
- Monday to Friday
- IT
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Service Delivery Manager
Veolia ES (UK) Limited —London
- £41,200 a year
- Weekend availability
- Management
- IT
- Annual leave
- Employee discount
Quick apply
Delivery Manager
UNICEF UK —London
- £45,000 a year
- Continuous improvement
- Organisational skills
- Agile
9d
Operations Delivery Manager
Unitspark Ltd —Theale
- £80,000 a year
- Full-time
- Management
- Supervising experience
- Project management
- Paid training
Quick apply
Delivery Manager
NewsUK —London
- Hybrid work
- APIs
- AI
- Employee assistance programme
- Employee discount
Senior Delivery Manager
Synapri —South East London
- Up to £95,000 a year
- Management
- PMP
- Agile
7d
Canvassing Team Manager – Milk & More- Residential
Milk & More —Slough
- £27,369 a year
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Annual leave
- Employee discount
Quick apply
10d
Service Delivery Operations Manager
dnata —Luton
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
12d
Contract Delivery Manager
JLL —Maidenhead
- Microsoft Office
- Continuous improvement
- HVAC
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Senior Programme & Service Delivery Directors
A.T.M Strategic Management Consulting —London
- £1,500 - £2,000 a day
- Full-time
- Master's degree
- Business development
- Bachelor's degree

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Regional Head of Services Delivery – Europe

Finastra -
London

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Job details

Full-time

Benefits

Annual leave
Employee assistance programme
Paid volunteer time

Qualifications

Project management
Financial services
Leadership

Full job description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

In Universal Banking, we are on a journey to evolve our Professional Services operating model as we support customers to shift from on-prem to cloud-based and software-as-service solutions.

We are seeking an exceptionally strong Regional Head of Services Delivery (for Europe) with professional services and financial services experience to support our customers to implement and deploy our Fusion Essence Solution.

Responsibilities and Accountabilities

Responsible for the implementation, deployment, and customer onboarding for all Fusion Essence customers in the European region across different project types - net new names, migrations, updates/upgrades etc.

Oversee customer projects in Europe region to ensure quality of deliverables, manage customer expectations and deliver on customer commitments.

Work collaboratively with the Pre-Sales and Sales team to estimate the professional services side of proposals, creating the Statement of Work (SOW) and working with the customer and legal to negotiate the SOW.

Manage the revenue and cost forecasting to meet financials targets by effectively handling project backlog and cost projections vs estimations

Manage a team of Functional and Technical Consultants aligned to region and segment expertise, and allocate appropriately to customer projects. Provide functional and technical oversight of all implementations, deployment and onboarding activities across multiple core banking, digital and analytics solutions within the Universal Banking Portfolio.

Act as the primary link between Product and Services to ensure alignment between customer commitments and product roadmap and release schedule.

Liaise with PMO and Delivery COE to ensure alignment of resources and ability to meet customer commitments.

Proactively manage the customer throughout the implementation to ensure project success, gain customer feedback, and improve customer satisfaction and reference-ability .

Act as the first point of resolution for in-region customer escalations, identify issues and mitigate impact on customer delivery.

Drive the professional development of consultant resources to build their technical and sector expertise to provide greater value to our customers.

Develop internal talent with proactive succession planning to ensure a strong talent pipeline and positive team culture.

Hire the right talent to build on our existing capability with fresh experience and ideas focused on accelerating value for our customers.

Drive continuous improvement culture. This may be including but not limited to standardizing and improving delivery process, controls, coordination with Cloud IT, Product and Support teams.

Enable and manage partner resources assigned to projects ensuring required performance, compliance to process standards and diligence in tracking/reporting

Experience

Team leadership in a professional and or managed services environment

SaaS and Cloud implementation and deployment

Core banking or enterprise software solutions

Stakeholder management (internal and external, including partners)

Commercial acumen, project scoping, resource utilisation and optimisation

Understanding of functional and technical and project management capabilities

Programmatic rigour and ways of working

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

· Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

· Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

· Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

· Sustainability: Benefit from paid time off for volunteering and donation matching.

· DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

· Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

· Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!

Apply Now

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delivery manager jobs in chalfont saint peter

Regional Head of Services Delivery – Europe

People, Culture, Wellbeing Programme Delivery Manager

Delivery Manager

Delivery Manager

Vehicle Collection and Delivery Driver Team Leader

Strategic Delivery Lead – Operating Model Transformation & Organisation ...

Sr IT Delivery Manager

Lead - Agile Delivery Manager

Assistant Customer Service Manager

IT Service Delivery Manager

Service Delivery Manager

Delivery Manager

Operations Delivery Manager

Delivery Manager

Senior Delivery Manager

Canvassing Team Manager – Milk & More- Residential

Service Delivery Operations Manager

Contract Delivery Manager

Customer Service Manager

Senior Programme & Service Delivery Directors

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