General & e learning Work, Jobs in Chalgrove, Oxf (with Salaries)

Patient Contact Centre Agent
Oxford University Hospitals NHS Foundation Trust —Oxford
- £25,760 - £27,476 a year
- Full-time
- Hybrid work
- Databases
- Free parking
2d
General & E-Learning Administrator
International Fellowship of Evangelical Students —Oxford
- £27,436 - £28,764 a year
- Hybrid work
- Administrative experience
- Communication skills
- Annual leave
- Life insurance
Quick apply
9d
E-commerce & Marketing Coordinator
West London Bakeries Ltd. —Bourne End
- £16 - £18 an hour
- Part-time
- Social media management
- Organisational skills
- Computer skills
- Free parking
Quick apply
Genetic Technologist
Oxford University Hospitals NHS Foundation Trust —Oxford
- £32,073 - £39,043 a year
- Full-time
- Microsoft Powerpoint
- Laboratory experience
- Databases
9d
Student Engagement and Finance Officer (Maternity Cover)
Buckinghamshire New University —High Wycombe
- £29,588 - £33,002 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- University
- Travel
- Employee discount
3d
Human Milk Technician
Oxford University Hospitals NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Part-time
- Quality control
- Cleaning
8d
Customer Service Advisor
Hachette —Didcot
- Full-time
- Hybrid work
- Continuous improvement
- Free parking
- Employee assistance programme
Administrative Assistant
Oxford University Hospitals NHS Foundation Trust —Oxford
- £25,760 - £27,476 a year
- Part-time
- Microsoft Outlook
- Recruiting
- Typing
- Annual leave
1d
Deputy Care Home Manager
The Abbeyfield Society —Winnersh
- £42,000 a year
- Full-time
- Customer service
- Computer literacy
- Team management
- Free parking
- Annual leave
Quick apply
13d
Senior Clinical Trials Pharmacy Assistant
Oxford University Hospitals NHS Foundation Trust —Oxford
- £25,760 - £27,476 a year
- Full-time
22h
Data Analyst FTC 23 months
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Hybrid work
- Analysis skills
- Employee discount
7d
Technical Support Manager
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Weekend availability
- Hybrid work
- University
- No degree
- Training & development
- Employee discount
8d
Support Worker ( Enablement Assistant)- Headington, Oxford - (CNPO25)
PBS4 —Headington
- £13.49 - £13.50 an hour
- Paid training
- Annual leave
Quick apply
13d
Graduate Teaching Associate in Physiotherapy
Buckinghamshire New University —High Wycombe
- £33,951 - £37,694 a year
- Hybrid work
- Microsoft Office
- University
- Recruiting
- Employee discount
9d
Bank Support Worker - Oxfordshire
PBS4 —Oxford
- £13.49 - £13.50 an hour
- Paid training
- Annual leave
Quick apply
13d
Collections Administrator
myPOS —Reading
- Organisational skills
- Communication skills
- Employee discount
- Referral programme
Quick apply
Health, Safety and Fire Practitioner - HMP Aylesbury
Ministry of Justice —Aylesbury
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
8d
Duty Manager
GLL —Didcot
- £29,751.23 a year
- Full-time
- Team management
- Employee discount
9d
Events Management, Professional II
Zebra Technologies —Bourne End
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
Registered Nurse
Peverel Court Care —Witney
- Full-time
- Organisational skills
- Communication skills
- Geriatrics
- Referral programme
Quick apply

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Patient Contact Centre Agent

Oxford University Hospitals NHS Foundation Trust -
Oxford

Apply Now

Job details

Full-time
£25,760 - £27,476 a year
2 days ago

Benefits

Free parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Patient appointment coordination
Patient service
Databases
Appointment booking and call handling
Electronic patient record systems
Patient record updating

Full job description

PREVIOUS APPLICANTS NEED NOT APPLY

Can you communicate clearly and effectively? Do you enjoy working as part of a team that takes pride in managing a wide range of enquiries by telephone and email? If so, we would love to hear from you.

As a member of the team, you will support patients, their representatives and healthcare professionals with queries relating to appointments and attending one of our four hospital sites. Previous NHS experience would be an advantage, but it is not essential, as full training will be provided. Initially, the role will be office-based, with the possibility of hybrid working once you are fully trained.

We are based at Unipart and work Monday to Friday. There is no weekend or bank holiday working. Free parking is available on site, along with a restaurant area.

No uniform is required; however, staff are expected to wear smart casual clothing when working in the office.

Hybrid working is available once all training has been successfully completed. All training will be delivered on site at Unipart.

To book, reschedule, or cancel appointments for patients in line with clinic rules and any additional guidelines issued from the relevant specialism.

To be responsive to patient preferences regarding the date and time of appointments wherever possible

To utilise appropriate databases such as Clinic Rules and the PCC Directory to ensure adherence to scheduling guidance from each respective service. To follow all emails from PCC Managers providing additional guidance either of a permanent or temporary nature affecting the booking, cancelling or rescheduling of appointments.

To update patient demographics on the Electronic Patient Record (EPR) to ensure accurate data quality

To utilise the e-Referral System (eRS) to locate and identify patient’s referral from GP Practices and to check patient demographics, and deal appropriately.

To deal with patient enquiries in a sympathetic and effective manner ensuring they receive a full explanation and response. Due to the nature of some calls, they will require high levels of concentration and understanding to ensure that all enquiries are completed according to departmental procedures and within set quality standards

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .

To book, reschedule, or cancel appointments for patients in line with clinic rules and any additional guidelines issued from the relevant specialism.

To be responsive to patient preferences regarding the date and time of appointments wherever possible

To utilise appropriate databases such as Clinic Rules and the PCC Directory to ensure adherence to scheduling guidance from each respective service. To follow all emails from PCC Managers providing additional guidance either of a permanent or temporary nature affecting the booking, cancelling or rescheduling of appointments.

To update patient demographics on the Electronic Patient Record (EPR) to ensure accurate data quality

To utilise the e-Referral System (eRS) to locate and identify patient’s referral from GP Practices and to check patient demographics, and deal appropriately.

To deal with patient enquiries in a sympathetic and effective manner ensuring they receive a full explanation and response. Due to the nature of some calls, they will require high levels of concentration and understanding to ensure that all enquiries are completed according to departmental procedures and within set quality standards

Apply Now

Refine Your Search

general & e learning jobs in chalgrove, oxf

Patient Contact Centre Agent

General & E-Learning Administrator

E-commerce & Marketing Coordinator

Genetic Technologist

Student Engagement and Finance Officer (Maternity Cover)

Human Milk Technician

Customer Service Advisor

Administrative Assistant

Deputy Care Home Manager

Senior Clinical Trials Pharmacy Assistant

Data Analyst FTC 23 months

Technical Support Manager

Support Worker ( Enablement Assistant)- Headington, Oxford - (CNPO25)

Graduate Teaching Associate in Physiotherapy

Bank Support Worker - Oxfordshire

Collections Administrator

Health, Safety and Fire Practitioner - HMP Aylesbury

Duty Manager

Events Management, Professional II

Registered Nurse

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