Customer success manager Work, Jobs in Charlwood, Wsx (with Salaries)

Customer Success Manager
Mentorhero —London
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
Quick apply
Customer Success Manager
Russell Publishing —Brasted
- Up to £45,000 a year
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Work from home
Senior Customer Success Manager
Person Centred Software Ltd —Guildford
- Full-time
- Hybrid work
- Sales
- Negotiation
Quick apply
2d
Customer Success Manager
Person Centred Software Ltd —Guildford
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Customer Service Manager
International Workplace Group plc —Redhill
- Up to £40,000 a year
- Full-time
- Customer service
- In-person
- Restaurant
1d
Customer Success Manager
Venatrix —Kingston upon Thames
- £45,000 - £65,000 a year
- Full-time
Quick apply
2d
SME Retention Team Manager
AXA UK —Royal Tunbridge Wells
- Up to £50,000 a year
- Analysis skills
- Continuous improvement
- Financial services
- Annual leave
9d
SME Retention Team Manager
AXA —Royal Tunbridge Wells
- Up to £50,000 a year
- Analysis skills
- Continuous improvement
- Financial services
9d
Client Service Manager
Vets for Pets —Crawley
- Full-time
- Customer service
- Care plans
- Retail management
- Employee discount
- Gym membership
Customer Service & Sales Advisor
Stellantis &You —Crawley
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
3d
Customer Success Account Manager
Unily —Godalming
- Full-time
- Hybrid work
- Marketing
- Microsoft Office
- Bachelor's degree
Quick apply
Aftersales Manager
Marco Limited —Edenbridge
- £35,000 - £38,000 a year
- Full-time
- ERP systems
- Analysis skills
- Project management
- Free parking
- Annual leave
Quick apply
14d
Business Development Manager
Instant Glass & Glazing —Crawley
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free parking
- Sick pay
Quick apply
Senior Customer Success Manager - Moveworks
ServiceNow —London
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- Travel
Quick apply
Global Account Manager (f/m/div)
Infineon Technologies AG —Redhill
- Full-time
- Sales
- Engineering
- English
Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
8d
Senior Customer Success Manager
YOOBIC —London
- Hybrid work
- Hospitality
- Annual leave
- Employee assistance programme
Quick apply
Onboarding Manager, Customer Success
Pigment —London
- Full-time
- Organisational skills
- Communication skills
- Annual leave
Partner Onboarding Coordinator
ELMOgroup —Horsham
- £32,000 - £34,000 a year
- Hybrid work
- Project management
- AI
- Negotiation
- Employee assistance programme
- Employee discount
11d
Field Account Manager – AA Cars
The AA —Guildford
- Full-time
- Sales
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
8d

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customer success manager jobs near charlwood, wsx

Customer Success Manager

Mentorhero
London

Quick apply

Job details

Permanent | Full-time
£60,000 - £80,000 a year

Qualifications

B2B
Account management

Full job description

Customer Success Manager - mentorhero
Full time | London (hybrid) | £60,000-£80,000

This role is focused on mentor and mentee experience, not B2B account management. You will own the matching, briefing and delivery of every mentoring relationship on the platform, working directly with individuals rather than managing commercial accounts.

About mentorhero

mentorhero is a global career mentoring platform connecting students, job seekers and career professionals with industry mentors through structured 30 minute virtual sessions. We call it micro-mentoring: short, high value conversations that help people get unstuck in their careers, at scale.

We work with corporate partners and universities to bring mentoring to the people who need it most, and we are building the operational engine that makes every match feel personal, well prepared and genuinely useful.

The Role

You will be our first full time hire and the person responsible for making sure every mentor and mentee on the platform has a great experience, from first conversation to completed session.

This is a senior, autonomous role. There is no team to manage and no one checking your work line by line, so you will need to be comfortable making judgment calls, keeping meticulous records and owning outcomes end to end. We will give you the playbook: the matching approach, briefing templates and communication style. Your job is to run it brilliantly, spot what is not working, and tell us when it needs to change.

Accuracy and follow through matter enormously here. Nothing should fall through the cracks.

What you will be doing

Speaking directly with mentees to understand their goals and challenges
Matching mentees with the right mentor based on need, availability and fit
Creating clear briefings for both mentor and mentee ahead of every session
Booking sessions into calendars and managing reschedules
Communicating with mentors and mentees by email throughout the relationship
Keeping accurate records of every match, including mentor availability and any issues that arise

What this role does not include: commercial negotiations, pricing, contract terms or renewal conversations with corporate partners. Those sit with the founding team. You may occasionally support with partner facing updates, but the core of this role is the mentor and mentee experience.

What we are looking for

3 to 5 years experience in customer success, client success or account management
At least 2 years of that in a startup environment
A genuine hands on doer who is comfortable rolling up their sleeves in a small, fast moving team where there is no big back office to lean on
Experience managing two sided relationships, where both parties need separate handling. Background in recruitment, staffing or agency account management is a strong fit
Highly organised, with a low tolerance for dropped detail or missed follow ups
Confident written communicator, equally comfortable writing to a mentee in their twenties and a senior industry mentor
Senior enough to take full ownership without being hand-held, and to flag proactively when something in the process needs to change

The Package

£60,000-£80,000 base salary

Pay: £60,000.00-£80,000.00 per year

Experience:

'working in a startup': 2 years (required)

Work Location: Hybrid remote in London SW8

Quick apply

Refine Your Search

customer success manager jobs in charlwood, wsx

Customer Success Manager

Customer Success Manager

Senior Customer Success Manager

Customer Success Manager

Customer Service Manager

Customer Success Manager

SME Retention Team Manager

SME Retention Team Manager

Client Service Manager

Customer Service & Sales Advisor

Customer Success Account Manager

Aftersales Manager

Business Development Manager

Senior Customer Success Manager - Moveworks

Global Account Manager (f/m/div)

Customer Success Supervisor

Senior Customer Success Manager

Onboarding Manager, Customer Success

Partner Onboarding Coordinator

Field Account Manager – AA Cars

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