Guest service agent Work, Jobs in Charlwood (with Salaries)

Hotel Receptionist
Staybridge Suites Brighton —Brighton
- £12.71 an hour
- Temporary
- Computer literacy
- Hotel
- Maths
- Store discount
- Employee discount
Quick apply
Community Host - Night
Urbanbubble —London
- £28,000 - £31,000 a year
- Full-time
- No experience needed
- Cleaning
- Communication skills
- Annual leave
- Sick pay
Quick apply
Sales Executive / Genesis Personal Assistant - GPA
Richmond Motor Group —Guildford
- Up to £55,000 a year
- Full-time
- Customer service
- Computer skills
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
3d
Reservations Agent (Weekend Cover)
Belmond —Chelsea
- Part-time
- Bar
- Hotel
- Guest services
- Annual leave
- Sick pay
Quick apply
4d
Reservations Agent
Marriott International, Inc —London
- £32,500 a year
- Full-time
- English
- Hotel
- Organisational skills
Guest Service Agent - Part-time
Hilton —Croydon
- £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- Hotel
- Employee stock purchase plan
- Annual leave
Customer Experience Executive (Maternity Cover)
Oliver's Travels —London
- £27,000 a year
- Weekend availability
- Hybrid work
- CRM software
- Spanish
- English
Quick apply
8d
Reservations Agent
Millennium Hotel and Resorts UK —London
- £27,248 a year
- Bar
- Hotel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Global VIP Guest Advisor
Four Seasons —London
- Full-time
- Hybrid work
- Microsoft Word
- Hotel
- Communication skills
3d
Night Guest Services Agent
Maybourne —London
- Full-time
- Hotel
- Front desk
- Guest services
- Employee discount
- Referral programme
Quick apply
Guest Care Agent
edyn —London
- Full-time
- Hotel
- Communication skills
Quick apply
9d
Reservations Sales Agent
Frasers Hospitality —London
- Up to £31,000 a year
- Customer service
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Guest Services Centre Agent - Sheraton Grand London Park Lane
Marriott International, Inc —London
- £27,000 a year
- Weekend availability
- Hotel
- Organisational skills
- Phone etiquette
Reservations Specialist
Edwardian Hotels London —London
- Full-time
- Customer service
- Hotel
- Communication skills
- Referral programme
Quick apply
Front Desk Agent
St Martins Lane Hotel —London
- Weekend availability
- Hotel
- Organisational skills
- Front desk
- Employee discount
Quick apply
4d
Front Desk Manager (Fixed-Term)
St Martins Lane Hotel —London
- Full-time
- Hotel
- Front desk
- Leadership
- Employee discount
Quick apply
Reservation Agent
The Lanesborough —London
- Weekend availability
- English
- Hotel
- Guest services
- Employee discount
- Life insurance
Cluster Groups & Reservations Supervisor
Holiday Inn - London Brentford Lock —London
- £35,000 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
8d
Assistant Reservations Manager
Nammos Mayfair —London
- Weekend availability
- Hotel
- Training & development
- Guest services
- Annual leave
- Employee discount
Quick apply
Guest Service Agent (Receptionist) - Sheraton Grand London Park Lane
Marriott International, Inc —London
- Weekend availability
- Hotel
- Front desk
- Communication skills
8d

I want to receive the latest job alerts for guest service agent in charlwood

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Hotel Receptionist

Staybridge Suites Brighton -
Brighton

Quick apply

Job details

Temporary | Permanent | Part-time | Temp to perm | Full-time | Zero hours contract
£12.71 an hour

Benefits

Store discount
Company pension
Employee discount
Referral programme

Qualifications

Guest check-in and check-out
Guest relations
Hotel and accommodations experience
Computer literacy
Hotel guest services experience
Maths
Front desk
Computer skills
Customer interaction
Cash handling
Communication skills
Hotel front office operations
Hotel experience

Full job description

What is the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your Day To Day:

* Be the warm welcome that kicks off a memorable guest experience

* Acknowledge IHG Rewards Club members and returning guests,

* Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

* Handle cash and credit transactions

* Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes

* Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

* Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

* Stay safe all the time. Following our safety procedures, you’ll report all incidents and
wear any protective gear needed

* Take pride in your appearance and place as a brand ambassador

* Jump into other ad-hoc duties when your colleagues need your help

* Perform Duty Manager shifts/tasks.

* Any other responsibilities as arise.

What We Need From You:

* Communication skills - guests will need to come to you with concerns as well as
compliments, so you’ll be easy to talk to

* Your problem-solving skills will turn issues into opportunities so every guest leaves
with great memories

* Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and
computers

* Flexibility - Late evenings, Early mornings, Weekend and Holiday shifts are all part of the job

* Experience - ideally you’ll have spent at least one year in a front desk or guest service
position

* Strength - sometimes you’ll need to lift, push and pull big objects up to (15 kg).
This can involve bending and kneeling

What We Offer?

We’ll reward all your hard work with a great salary and benefits – including uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family (discounted room nights across the world and a 50% F&B discount in over 6000 hotels worldwide) – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Job Types: Full-time, Part-time, Permanent, Temp to perm, Zero hours contract

Pay: £12.71 per hour

Benefits:

Company pension
Employee discount
Referral programme
Store discount

Work Location: In person

Quick apply

Refine Your Search

guest service agent jobs in charlwood

Hotel Receptionist

Community Host - Night

Sales Executive / Genesis Personal Assistant - GPA

Reservations Agent (Weekend Cover)

Reservations Agent

Guest Service Agent - Part-time

Customer Experience Executive (Maternity Cover)

Reservations Agent

Global VIP Guest Advisor

Night Guest Services Agent

Guest Care Agent

Reservations Sales Agent

Guest Services Centre Agent - Sheraton Grand London Park Lane

Reservations Specialist

Front Desk Agent

Front Desk Manager (Fixed-Term)

Reservation Agent

Cluster Groups & Reservations Supervisor

Assistant Reservations Manager

Guest Service Agent (Receptionist) - Sheraton Grand London Park Lane

I want to receive the latest job alerts for guest service agent in charlwood

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected