E commerce specialist Work, Jobs in Chatburn, Lan (with Salaries)

Representative Customer Service / Order Management Specialist (e-commerce)
DRiV —Bradford
- Software troubleshooting
- English
- Analysis skills
Representative Customer Service / Order Management Specialist (e-commerce)
DRiV Incorporated —Bradford
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- English
- Analysis skills
Quick apply
11d
Regional Operations Manager
Evri —Bolton
- £45,000 - £50,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
10d
Continuous Improvement Manager
Evri —Bolton
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Training & development
Continuous Improvement Manager
Hermes Europe —Bolton
- £45,000 - £50,000 a year
- Continuous improvement
- Training & development
Operations Team Leader
Staci —Blackburn
- £30,709.97 a year
- Full-time
- Team management
- Warehouse experience
- Computer skills
- Free parking
- Sick pay
Quick apply
Sales & Service Advisor
Freyma Fortune —Heywood
- £29,000 - £35,000 a year
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Inventory & Administrator Manager
Staci —Blackburn with Darwen
- £32,000 a year
- Temporary
- Continuous improvement
- Team management
- In-person
- Free parking
- Store discount
Quick apply
6d
Regional Operations Manager
Hermes Europe —Bolton
- £12.71 an hour
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
10d
Digital Account Manager
Edison Media —Manchester
- £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Analytics
- Free parking
- Work from home
Quick apply
Facilities Manager
Staci —Blackburn with Darwen
- £40,000 - £45,000 a year
- Full-time
- Management
- Supervising experience
- Continuous improvement
- Free parking
- Store discount
Quick apply
Transport Administrator - Transport and Warehouse
Evri —Preston
- £26,400 a year
- Full-time
- Administrative experience
- Annual leave
Warehouse Operative - Nights
Evri —Preston
- £12.71 an hour
- Full-time
- Annual leave
Field Sales Executive
Hermes Europe —Preston
- £12.71 an hour
- Business development
Warehouse Operative
Evri —Middleton
- £12.71 an hour
- Part-time
- Annual leave
Warehouse Operative Nights
Evri —Bolton
- £13.70 - £20.55 an hour
- Overtime
- Annual leave
Warehouse Operative Twilight
Evri —Bolton
- £12.79 - £19.19 an hour
- Overtime
- Annual leave
Nightshift Supervisor
Evri —Bolton
- £33,825 a year
- Full-time
- Computer literacy
- Computer skills
Linehaul Driver - Nights
Evri —Preston
- £41,535 a year
- Full-time
- Annual leave
HGV Class 2 Twilight Driver
Evri —Bolton
- £15.43 - £23.15 an hour
- Full-time
- Communication skills

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Representative Customer Service / Order Management Specialist (e-commerce)

DRiV -
Bradford

Apply Now

Job details

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Software troubleshooting
Client engagement
Stakeholder liaison
ERP software
Internal department liaison
English
Microsoft Office Suite
Complaint handling
E-commerce
Analysis skills
Relationship management
Customer interaction
Root cause analysis
Communication skills
Supply chain customer service

Full job description

Primary purpose of role:

First point of contact with specific portfolio of e-commerce customers across UK & EMEA regions
Relationship building/daily engagement with key customers/stakeholders
Proactive trouble shooting/root cause analysis in TecCom (electronic ordering platform) and SAP system to identify underlying issues quickly and efficiently
Close collaboration and daily networking with Team Leader, Sales Managers and key stakeholders involved in E-business growth and development.
Promote an exceptional level of Customer Experience, adhering to all required service levels and SLAs.
Handle all customer inquiries with professionalism and efficiency (via email, phone call or in meetings).
Provide quality, proactive support to both internal and external stakeholders across the wider business.

Day to day CS responsibilities:

Full ownership of end-to-end order to shipment process for a specific portfolio of customers
Daily checks & close follow up on customer orders/deliveries – immediately identifying/escalating issues or blocking points
Deep dive/root cause analysis to identify (often complex) issues in TecCom & SAP, providing clear feedback to direct manager and escalating in a timely manner as required.
Close collaboration & clear communication with Team Leader and key stakeholders involved in e-business development.
Daily contact/liaison with DCs and carriers regarding delivery releases, booking slots, communication of system issues etc.
Daily log-in & adherence to cloud-based, interactive telephony system (Fuze)
Process customer pricing approval requests (PAR) and action/follow up within appropriate departments as required
Set up/process new customer accounts (or implement changes to existing accounts) and business approval forms in conjunction with Master Data team
Follow up on all customer inquiries, requests and provide reports/feedback in a timely manner
Update and maintain all customer records in conjunction with Master Data
Support in processing customer invoicing & resolution of queries as appropriate
Review and update packing/shipping instructions
Maximize shipments and improve availability where possible
Proactive resolution of CS/delivery/billing complaints through liaison with appropriate depts. and follow up (escalation to Team Leader where necessary)
Follow-up proactively with material availability and delivery issues, ensuring high level of customer focus
Interface with credit department and all other cross functional departments
Meet forecast pressure
Follow all procedures according to corporate guidelines (in a timely manner)
Provide documents whenever necessary/as required for audit purposes
All other ad hoc queries, this job spec is not exhaustive

Requirements:

Previous experience in a customer service/admin environment (preferably e-commerce/e-business) (essential);
High level of written and spoken English (essential);
Trouble shooting/analytical skills (essential);
Exceptional communication skills (essential);
Good working knowledge of MS Office (essential);
ERP knowledge and experience (essential);
Proactive approach & ability to work independently (essential);
Genuine passion for Customer Service (essential);
The ability to be able to liaise confidently with customers and several internal stakeholders (essential);
Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential);

#LI-PK1

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Refine Your Search

e commerce specialist jobs in chatburn, lan

Representative Customer Service / Order Management Specialist (e-commerce)

Representative Customer Service / Order Management Specialist (e-commerce)

Regional Operations Manager

Continuous Improvement Manager

Continuous Improvement Manager

Operations Team Leader

Sales & Service Advisor

Inventory & Administrator Manager

Regional Operations Manager

Digital Account Manager

Facilities Manager

Transport Administrator - Transport and Warehouse

Warehouse Operative - Nights

Field Sales Executive

Warehouse Operative

Warehouse Operative Nights

Warehouse Operative Twilight

Nightshift Supervisor

Linehaul Driver - Nights

HGV Class 2 Twilight Driver

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