Resolution specialist Work, Jobs in Chatburn, Lan (with Salaries)

Customer Service Advisor (Full time)
Bensons for Beds —Burnley
- Microsoft Outlook
- Free parking
- Annual leave
11d
Customer Service Advisor - Weekends
Davies —Preston
- Part-time
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Relations Team Manager
Davies —Preston
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Specialist
OnwardHomes —Accrington
- £27,450 a year
- Call to connect
- Annual leave
- Employee discount
2d
Banking and Payment Support Specialist
Skipton Building Society —Skipton
- £32,350 a year
- Full-time
- Hybrid work
- Analysis skills
- Banking
- Annual leave
9d
Representative Customer Service / Order Management Specialist (e-commerce)
DRiV —Bradford
- Software troubleshooting
- English
- Analysis skills
Clerical Officer - Radiology Booking Services
Lancashire Teaching Hospitals NHS Foundation Trust —Preston
- £25,272 a year
- Part-time
- Administrative experience
- Data entry
- Front desk
2d
Operations Manager
JES Joinery Ltd t/a JSJ Uk —Preston
- £46,000 - £56,000 a year
- Full-time
- Project management
- Recruiting
- In-person
- Free parking
Quick apply
4d
Representative Customer Service / Order Management Specialist (e-commerce)
DRiV Incorporated —Bradford
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- English
- Analysis skills
Quick apply
11d
Operations Manager Niche and DER
Davies —Preston
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Conflict management
- Employee assistance programme
- Employee discount
Quick apply
Regional Facilities Manager (Central)
Places for People —Preston
- Up to £52,000 a year
- Travel
- Annual leave
- Employee discount
9d
Senior Complaint Handler
Davies —Preston
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
5d
Travel Support Advisor Air & Ground
dnata Travel —Leyland
- Computer literacy
- Hotel
- Typing
Talent Acquisition Specialist
Footasylum —Rochdale
- Hybrid work
- Microsoft Powerpoint
- Research
- Databases
5d
Senior Asset and Configuration Management Specialist
Skipton Building Society —Skipton
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
Area Property Operations Manager
Ministry of Justice —Accrington
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Mentoring
- Contracts
- Annual leave
- Employee discount
6d
Supply Chain Manager
Recycling Lives Services —Preston
- £42,000 - £46,000 a year
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Customer Service Advisor
Davies —Preston
- Full-time
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Procurement Specialist
Science in Sport Group —Blackburn
- Up to £45,000 a year
- Doctoral degree
- Communication skills
- Employee discount
Sales Representative (Commercial Executive)
Ascentis —Lancaster
- From £25,010 a year
- Hybrid work
- Databases
- Business development
- Communication skills
- Free parking
- Annual leave

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Customer Service Advisor (Full time)

Bensons for Beds -
Burnley

Apply Now

Job details

Permanent
11 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee discount
Enhanced maternity leave
On-site parking

Qualifications

Live chat
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Internal department liaison
Microsoft Office Suite
Complaint handling
Customer interaction

Full job description

This role may also be known as a Customer Solution Specialist, Complaints Handler, Customer Resolution Executive or Customer Care Specialist.

We are currently looking for customer focused problem solvers to come and join the team at our Customer Services offices in Burnley, Lancashire!

As a Customer Service Advisor, you will handle a range of queries and complaints across multiple channels inc. Live chat, emails and inbound calls. Working as a part of our highly driven team you will make a real difference and valued contribution to our customer experience, focusing on providing solutions on the customer's first call where possible and ensuring we achieve our agreed service levels.

You will use your initiative, thinking outside the box and liaising with other Bensons departments to find solutions, taking ownership of cases to ensure that all customer queries are resolved to a high standard. Demonstrating empathy, adaptability and a positive 'can-do' attitude whilst trouble-shooting the issue, ensuring that you deliver impeccable customer service and consistently delight our customers in all interactions.

We have an engaging team and working environment and we are ready to welcome new colleagues to the team! Full training is provided to ensure you have the knowledge and skills to be successful in the role.

Skills Needed

Previous experience in a Customer Service setting. This does not need to be in a contact centre, we are looking for people from a range of backgrounds including the care sector, hospitality, retail and obviously contact centres.
Previous complaint handling experience with the ability to explain the situation & resolution in a balanced manner, always remaining calm and professional.
Strong problem-solving skills with the ability to think outside the box and use your own initiative.
Positive attitude with the ability to adapt to change.
Ability to show genuine empathy to our customers and understand their queries.
Ability to work at pace and under pressure, meeting agreed targets and timelines.
Ability to use Microsoft packages inc. Excel and Outlook

Our Benefits!

In return for your contribution to the team’s performance, we offer a competitive base salary plus all these extra benefits:

Employee discount scheme for Bensons products
Medicash - cashback options for Health and Wellbeing services (dental, optical, virtual GP, other healthcare services and more)
Unum Income Protection - for peace of mind if you’re off work long term due to illness
Pension scheme
Discounted Gym membership
Cycle to Work scheme
Annual leave buy & sell scheme – you can top up your holiday entitlement or sell unused days to suit you
Enhanced maternity and adoption leave
Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics)
Learning and development programmes to gain new knowledge and skills
Career progression – access to internal opportunities to build your career within Bensons for Beds
Long service awards and ‘Love to Shop’ voucher rewards to spend as you like
Free on-site parking
Recognition incentives

Apply Now

Refine Your Search

resolution specialist jobs in chatburn, lan

Customer Service Advisor (Full time)

Customer Service Advisor - Weekends

Customer Relations Team Manager

Customer Service Specialist

Banking and Payment Support Specialist

Representative Customer Service / Order Management Specialist (e-commerce)

Clerical Officer - Radiology Booking Services

Operations Manager

Representative Customer Service / Order Management Specialist (e-commerce)

Operations Manager Niche and DER

Regional Facilities Manager (Central)

Senior Complaint Handler

Travel Support Advisor Air & Ground

Talent Acquisition Specialist

Senior Asset and Configuration Management Specialist

Area Property Operations Manager

Supply Chain Manager

Customer Service Advisor

Procurement Specialist

Sales Representative (Commercial Executive)

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