Director, government contract delivery Work, Jobs in Cheetham Hill, Gtm (with Salaries)

Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
12d
Head of Corporate Operations
Focus Group —Manchester
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Director of Customer Experience
Car Benefit Solutions —Bury
- £85,000 - £100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Leadership
- Employee assistance programme
Quick apply
Assistant Director of People & Workforce Development
Tameside Council —Tameside
- £98,303 a year
- Continuous improvement
- Human resources
- Leadership
Head of Data Protection
Together —Cheadle
- Full-time
- Continuous improvement
- Communication skills
- Negotiation
Quick apply
Head of Service - Learning Disability, Transition to Adulthood and Sensory Services
Salford Council —Swinton
- £74,502 - £81,644 a year
- Leadership
2d
Head of Operations
Ardent Support —Manchester
- Full-time
- Business development
- Continuous improvement
- Team management
Quick apply
3d
Sr. Director Sports Partnerships EMEA
BDA —Manchester
- £135,000 - £165,000 a year
- Sales
- Merchandising
- Business development
Quick apply
12d
Contract Manager
Equans —Manchester
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Deputy Director - Learning, Organisation Development and Reward
University of Salford —Salford
- Full-time
- University
- Human resources
- Training & development
- Employee assistance programme
SEND Family Liaison & Tribunal Lead
Oldham Council —Oldham
- £42,840 - £47,181 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
10d
Part Time Tutor (ESOL)
Oldham Council —Oldham
- £24.26 - £34.84 an hour
- Part-time
- Communication skills
- Annual leave
- Employee discount
Head of Facilities Management and commercial sales
The Sheridan Group —Manchester
- £55,000 - £90,000 a year
- Full-time
- Business development
- Contracts
- In-person
Quick apply
1d
Head of TechOps Delivery
Betfred —Manchester
- £85,000 - £100,000 a year
- Full-time
- Organisational skills
- Agile
- Leadership
Quick apply
Project Managers (DV Security Clearance)
CGI —Manchester
- Full-time
- Agile
- Budgeting
- Communication skills
Quick apply
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Life insurance
Head of Catering
Northern Care Alliance NHS Foundation Trust —Manchester
- £57,528 - £64,750 a year
- Full-time
- Contracts
- Budgeting
- Annual leave
12d
Director of Provider Services
Salford Council —Swinton
- £91,966 - £107,293 a year
- Continuous improvement
12d
Family Group Decision Making Co-ordinator
Oldham Council —Oldham
- £39,152 - £42,839 a year
- Communication skills
- Annual leave
- Employee discount
8d
Assistant Director of Transformation
Warrington Borough Council —Warrington
- £85,782 - £91,758 a year
- Full-time
- Team management
- Leadership
5d

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director, government contract delivery jobs near cheetham hill, gtm

Customer Experience Director

Stellify
Manchester

Quick apply

Job details

Full-time
£110,000 a year
12 days ago

Qualifications

Operations management
Change management
Team management
Operational strategy development
Change leadership

Full job description

Customer Experience Director

Greater Manchester (office based, full time) · Senior leadership package, C£110,000 + Benefits

Lead the customer function for a large multi-brand retailer, at the point where the whole operation is being rebuilt around the customer and run as a commercial contributor rather than a cost to manage.

Retail customer functions carry more moving parts than most: high volumes, seasonal peaks, returns and refunds, and customers who compare and switch in seconds. This is a transformation post. The contact centre is moving off an outsourced model, new technology is coming in, and the function is being redesigned from the ground up. It suits a customer leader who wants the room to build, not a narrow slice of an operation that already runs itself.

What you'll own

The design of the customer operating model, and the commercial case for what the function becomes and where it sits
The move of the contact centre from an outsourced model, one of the largest and most complex decisions in the role
The technology agenda: choosing what comes in, and getting the business to adopt it and use the data properly
Service design across the moments that carry the most weight in retail, including returns, refunds, peak trading and the balance of automated and human channels
Retention and the commercial numbers behind loyalty and repeat purchase, and the plan to move them
Building and coaching the team, setting clear measures and lifting capability across managers and agents

You'll sit on the senior leadership team with direct access to the CEO, work closely with Trading, Operations, Marketing and Technology, and be trusted to make the calls that decide what this function becomes.

Our ideal applicant

A customer leader who has owned a customer function end to end in a high-volume, multi-channel retail or consumer business
Has led real transformation of a customer operating model, ideally including a move from outsourced delivery to in-house
Has brought in technology and knows the difference between buying it and getting a business to use it
Runs the function commercially, with retention and cost numbers you can talk to
Comfortable with the pace and complexity of retail, and drawn to building something rather than maintaining it

The package

Competitive senior leadership package, C:110,000 full details shared on application
Full time, office based in Greater Manchester

Quick apply

Refine Your Search

director, government contract delivery jobs in cheetham hill, gtm

Customer Experience Director

Head of Corporate Operations

Director of Customer Experience

Assistant Director of People & Workforce Development

Head of Data Protection

Head of Service - Learning Disability, Transition to Adulthood and Sensory Services

Head of Operations

Sr. Director Sports Partnerships EMEA

Contract Manager

Deputy Director - Learning, Organisation Development and Reward

SEND Family Liaison & Tribunal Lead

Part Time Tutor (ESOL)

Head of Facilities Management and commercial sales

Head of TechOps Delivery

Project Managers (DV Security Clearance)

Assistant General Manager-Experience & Innovation

Head of Catering

Director of Provider Services

Family Group Decision Making Co-ordinator

Assistant Director of Transformation

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