Sr. director, customer experience & quality emea Work, Jobs in Cheetham Hill, Gtm (with Salaries)

Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
11d
Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
- Employee assistance programme
- Employee discount
Director of Customer Experience
Car Benefit Solutions —Bury
- £85,000 - £100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Leadership
- Employee assistance programme
Quick apply
Sr. Director Sports Partnerships EMEA
BDA —Manchester
- £135,000 - £165,000 a year
- Sales
- Merchandising
- Business development
Quick apply
11d
Global Key Account – General Merchandising Manager
New Balance —Warrington
- £141,200 - £223,200 a year
- Full-time
- Hybrid work
- Merchandising
- Bachelor's degree
- Team management
- Employee discount
- Flexible schedule
Head of Corporate Operations
Focus Group —Manchester
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Assistant Director of People & Workforce Development
Tameside Council —Tameside
- £98,303 a year
- Continuous improvement
- Human resources
- Leadership
Head of Brand & Global Campaigns | THG Nutrition
THG —Manchester
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Assistant Director of Transformation
Warrington Borough Council —Warrington
- £85,782 - £91,758 a year
- Full-time
- Team management
- Leadership
5d
Service Director
Demain Business Services Ltd. —Manchester
- £78,000 - £98,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
Quick apply
4d
Head of Trading
Manchester Airport —Manchester
- Master's degree
- Presentation skills
- No degree
- Employee discount
Senior HR Operations Specialist - EMEA
Geosyntec Consultants, Inc. —Manchester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bachelor's degree
- Travel
Director of Commercial & Business Operations
Ugalco Business & Commercial Solutions Ltd —Manchester
- £90,000 - £120,000 a year
- Full-time
- Hybrid work
- Contracts
- Leadership
- Free parking
- Flexitime
Quick apply
4d
Senior Director, Operations
Novanta —Stockport
- Full-time
- Management
- Continuous improvement
- Manufacturing
Client Director
Journey Further —Manchester
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Team management
- Annual leave
Quick apply
Executive Director - Transformation and Improvement
Warrington Borough Council —Warrington
- £143,662 a year
- Full-time
- Continuous improvement
2d
Chief of Staff to NED
Together —Cheadle
- Full-time
- Travel
- Organisational skills
- Communication skills
Quick apply
Transition Programme Director
Capgemini —Manchester
- Hybrid work
Senior Manager - Real Time Delivery Manager EMEA
Live Nation —Manchester
- Full-time
- Data analysis skills
- Analysis skills
Learning & Development Partner
Emperor —Manchester
- Hybrid work
- Training & development
- AI
- Leadership
- Flexible schedule

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sr. director, customer experience & quality emea jobs near cheetham hill, gtm

Customer Experience Director

Stellify
Manchester

Quick apply

Job details

Full-time
£110,000 a year
11 days ago

Qualifications

Operations management
Change management
Team management
Operational strategy development
Change leadership

Full job description

Customer Experience Director

Greater Manchester (office based, full time) · Senior leadership package, C£110,000 + Benefits

Lead the customer function for a large multi-brand retailer, at the point where the whole operation is being rebuilt around the customer and run as a commercial contributor rather than a cost to manage.

Retail customer functions carry more moving parts than most: high volumes, seasonal peaks, returns and refunds, and customers who compare and switch in seconds. This is a transformation post. The contact centre is moving off an outsourced model, new technology is coming in, and the function is being redesigned from the ground up. It suits a customer leader who wants the room to build, not a narrow slice of an operation that already runs itself.

What you'll own

The design of the customer operating model, and the commercial case for what the function becomes and where it sits
The move of the contact centre from an outsourced model, one of the largest and most complex decisions in the role
The technology agenda: choosing what comes in, and getting the business to adopt it and use the data properly
Service design across the moments that carry the most weight in retail, including returns, refunds, peak trading and the balance of automated and human channels
Retention and the commercial numbers behind loyalty and repeat purchase, and the plan to move them
Building and coaching the team, setting clear measures and lifting capability across managers and agents

You'll sit on the senior leadership team with direct access to the CEO, work closely with Trading, Operations, Marketing and Technology, and be trusted to make the calls that decide what this function becomes.

Our ideal applicant

A customer leader who has owned a customer function end to end in a high-volume, multi-channel retail or consumer business
Has led real transformation of a customer operating model, ideally including a move from outsourced delivery to in-house
Has brought in technology and knows the difference between buying it and getting a business to use it
Runs the function commercially, with retention and cost numbers you can talk to
Comfortable with the pace and complexity of retail, and drawn to building something rather than maintaining it

The package

Competitive senior leadership package, C:110,000 full details shared on application
Full time, office based in Greater Manchester

Quick apply

Refine Your Search

sr. director, customer experience & quality emea jobs in cheetham hill, gtm

Customer Experience Director

Sr. Director, Customer Experience & Quality - EMEA

Director of Customer Experience

Sr. Director Sports Partnerships EMEA

Global Key Account – General Merchandising Manager

Head of Corporate Operations

Assistant Director of People & Workforce Development

Head of Brand & Global Campaigns | THG Nutrition

Assistant Director of Transformation

Service Director

Head of Trading

Senior HR Operations Specialist - EMEA

Director of Commercial & Business Operations

Senior Director, Operations

Client Director

Executive Director - Transformation and Improvement

Chief of Staff to NED

Transition Programme Director

Senior Manager - Real Time Delivery Manager EMEA

Learning & Development Partner

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