/ service manager Work, Jobs in Chelmsford, Eng (with Salaries)

Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Operations Manager
First Bus —Chelmsford
- £55,000 a year
- Full-time
- Management
- Customer service
- Mentoring
- Employee assistance programme
- Employee discount
8d
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Branch Manager & Art Teacher, art-K Chelmsford
art-K —Chelmsford
- £30,000 - £55,000 a year
- Full-time
- No degree
- Communication skills
- Teaching
- Annual leave
- Sick pay
9d
Shift Manager
Five Guys UK —Chelmsford
- From £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Annual leave
- Employee assistance programme
Service Manager
Leonard Cheshire —Colchester
- £53,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Service Manager Upholstery
DFS —Chelmsford
- £31,374 a year
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Retail Sales Advisor - Chelmsford
Oak Furnitureland —Chelmsford
- £41,000 - £44,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Sales Manager
Grange - Chelmsford —Chelmsford
- Up to £70,000 a year
- Full-time
- Sales
- In-person
- Leadership
- Employee discount
- Life insurance
Quick apply
2d
Branch Manager & Art Teacher
art-K —Chelmsford
- £30,000 - £33,288 a year
- Full-time
- No degree
- Communication skills
- Teaching
- Annual leave
- Sick pay
9d
Dog Daycare Operations Manager
Little Doggy Daycare —Chelmer Village
- £55,000 - £70,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Bachelor's degree
Quick apply
Operations Manager
THE WIGGETT GROUP —Brentwood
- From £70,000 a year
- Full-time
- Management
- Maintenance
- Team management
Quick apply
2d
Business Operations Manager
DBS Datamarketing Ltd —Chelmsford
- £37,000 - £42,000 a year
- Full-time
- English
- Microsoft Office
- Administrative experience
- Free parking
- Life insurance
Quick apply
2d
Customer Service Manager
International Workplace Group plc —Brentwood
- Up to £40,000 a year
- Full-time
- Customer service
- In-person
- Restaurant
VacancyTitle: Programme Manager
Northumbrian Water/Essex & Suffolk Water —Chelmsford
- Up to £80,000 a year
- Full-time
- Annual leave
- Employee assistance programme
8d
VacancyTitle: Asset Management System Manager
Northumbrian Water/Essex & Suffolk Water —Chelmsford
- £68,000 - £80,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
3d
People & Service Manager
River Island —Chelmsford
- Weekend availability
- Sales
- Customer service
- Retail management
- Annual leave
- Employee discount
Quick apply
17h
HSQE Manager
COLAS RAIL UK —Chelmsford
- Driving
- Annual leave
General Manager
Cosy Club Chelmsford —Chelmsford
- £45,000 - £50,000 a year
- Full-time
Quick apply
10d
Barista
Starbucks —Chelmsford
- Weekend availability
- Store discount
- Employee assistance programme

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Customer Service Manager

Restore PLC -
Dartford

Apply Now

Job details

Permanent
£50,000 a year

Benefits

Free parking
Annual leave
Employee assistance programme
On-site parking

Qualifications

Customer service
Continuous improvement
B2B
Leadership
Communication skills

Full job description

About The Role

Role: Customer Services Manager
Location: Greater London
Salary:£50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent

This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.

Duties & Responsibilities:

Service Delivery & Customer Experience:

Ensure all customer enquiries, requests, and complaints are handled effectively and resolved within agreed timescales
Act as the escalation point for complex or high-impact customer issues
Maintain high levels of customer satisfaction and retention through proactive service management
Develop and implement customer service policies, procedures, and standards

Team Leadership & Performance:

Lead, coach, and develop the customer services team to achieve high performance
Set clear objectives and KPIs (e.g. response time, resolution rate, CSAT) and monitor performance against targets
Conduct regular performance reviews and implement training and development plans
Manage recruitment, resource planning, and team capacity

Operational Management:

Oversee daily operations of the customer service function, ensuring efficiency and consistency
Establish workflows and processes to optimise productivity and service quality
Ensure compliance with company policies, procedures, and regulatory requirements

Performance & Continuous Improvement:

Monitor and analyse customer service performance data and trends
Use customer feedback and insights to drive process improvements
Prepare and present regular KPI and performance reports to senior management

Stakeholder Management:

Build strong relationships with key customers and internal stakeholders including operations, sales, and finance
Collaborate cross-functionally to resolve service issues and improve the customer journey

About you:

Proven experience in a customer service management or leadership role, ideally within a B2B environment
Strong leadership skills with the ability to inspire, engage, and influence teams at all levels
Passionate about customer experience with a customer-centric mindset
Analytical and data-driven, with experience using performance metrics to inform decisions
Excellent communication and interpersonal skills, with the ability to build strong working relationships
Strong problem-solving skills and ability to manage complex challenges effectively
Experience implementing process improvements or leading change initiatives

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

Refine Your Search

/ service manager jobs in chelmsford, eng

Customer Service Manager

Operations Manager

General Manager

Branch Manager & Art Teacher, art-K Chelmsford

Shift Manager

Service Manager

Service Manager Upholstery

Retail Sales Advisor - Chelmsford

Sales Manager

Branch Manager & Art Teacher

Dog Daycare Operations Manager

Operations Manager

Business Operations Manager

Customer Service Manager

VacancyTitle: Programme Manager

VacancyTitle: Asset Management System Manager

People & Service Manager

HSQE Manager

General Manager

Barista

I want to receive the latest job alerts for / service manager in chelmsford, eng

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