Customer experience leader Work, Jobs in Chelmsford, Eng (with Salaries)

Customer Enquiries Services Manager
Anglia Ruskin University —Chelmsford
- £38,784 - £44,746 a year
- Full-time
- CRM software
- AI
- Leadership
- Relocation assistance
3d
Digital Sales Manager
Saxton 4x4 —Chelmsford
- From £30,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
Quick apply
Team Leader
Grandir UK —Writtle
- £27,872 - £30,992 a year
- Full-time
- Experience working with children
- Preschool
- In-person
- Annual leave
- Employee discount
Quick apply
Business Services Assistant Receptionist
Essex Police and Kent Police —Chelmsford
- From £25,242 a year
- Part-time
- Microsoft Word
- Databases
- Administrative experience
- Free parking
- Annual leave
12h
Senior Customer Service Advisor
Barclays —Chelmsford
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
1d
VacancyTitle: Distribution Agent
Northumbrian Water/Essex & Suffolk Water —Chelmsford
- Up to £32,143 a year
- Full-time
- Customer service
- Annual leave
- Employee assistance programme
1d
Entry Level Account Executive - Chelmsford
Flourish —Chelmsford
- £30,000 - £35,000 a year
- Full-time
Quick apply
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £60,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Team Leader
Chelmsford Star Co-operative Society —Chelmsford
- £14.20 an hour
- Customer service
- Training & development
- Paid training
- Annual leave
Senior Sales Advisor
Cotswold Company —Chelmsford
- £27,633 a year
- Full-time
- Customer service
- Supervising experience
- Cash handling
3d
Operations & Facilities Manager
Camp Beaumont —Chelmsford
- £40,000 - £45,000 a year
- Weekend availability
- Team management
- Guest services
- Leadership
Yard Team Leader
BCA —Chelmsford
- £15.54 an hour
- Monday to Friday
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Online Assistant
Sainsbury's —Chelmsford
- £13.23 an hour
- Part-time
- Employee assistance programme
- Employee discount
3d
Hire Desk Team Leader
Hire Safe Solutions Ltd —Thurrock
- £38,000 - £42,000 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Free parking
- Annual leave
Quick apply
7d
General Manager
Jobs In. Fitness —Billericay
- £45,000 - £50,000 a year
- Full-time
- Sales
- Business development
- Continuous improvement
Quick apply
Team Leader
Mountain Warehouse —Bishop's Stortford
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
People & Service Manager
River Island —Chelmsford
- Weekend availability
- Customer service
- Retail management
- Leadership
- Annual leave
- Employee discount
Quick apply
Catering Assistant
CH&CO —Chelmsford
- £13.50 an hour
- Customer service
- Food service experience
- Cash handling
- Employee assistance programme
- Employee discount
Catering Assistant (Zero Hours) - Chelmsford
CH&CO —Chelmsford
- £13.50 an hour
- Customer service
- Food service experience
- Cash handling
- Employee assistance programme
- Employee discount
In Home Sales Demonstrator
Harvey Water Softeners —Colchester
- £50,000 - £95,000 a year
- Weekend availability
- Communication skills
- Annual leave
- Flexible schedule
Quick apply

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customer experience leader jobs near chelmsford, eng

Customer Enquiries Services Manager

Anglia Ruskin University -
Chelmsford

Apply Now

Job details

Permanent | Full-time
£38,784 - £44,746 a year
3 days ago

Benefits

Relocation assistance
Company pension

Qualifications

Live chat
CRM software
Process improvement
Continuous improvement cycles oversight
Customer interaction
AI
Leadership
Communication skills

Full job description

About ARU:

ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).
ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.

About the Role:

We are seeking an experienced and customer-focused leader to manage our Customer Enquiries Services Team and help deliver a sector-leading experience for prospective students, applicants and offer holders across the globe.

As Customer Enquiries Services Manager, you will lead a high-performing team responsible for responding to enquiries across multiple communication channels, including telephone, email, live chat and AI-powered platforms. You will play a central role in ensuring that every interaction with ARU is professional, informative and supportive, helping prospective students make confident decisions about their future.

This is an exciting opportunity for a customer service professional who combines excellent people management skills with a passion for innovation and digital engagement. You will take responsibility for planning and delivering enquiry services throughout the admissions cycle, including overseeing the University's annual Confirmation and Clearing operation. Working closely with colleagues across student recruitment, admissions and international recruitment, you will ensure services are appropriately resourced, responsive to demand and aligned with ARU's recruitment objectives.

Educated to degree level or holding an equivalent professional qualification, you will bring significant experience of leading customer service or advisory teams. You will be confident managing performance, coaching colleagues and fostering a positive, customer-focused culture. You will also have experience using CRM systems, live chat technology and AI-powered communication tools to improve service delivery and enhance the applicant experience.

Using data and customer insight to drive continuous improvement, you will analyse enquiry trends, identify opportunities to enhance processes and make recommendations that improve efficiency and customer satisfaction. Acting as the University's subject matter expert on live chat and AI chatbot systems, you will help shape the future of applicant communications by embedding new technologies, supporting automation initiatives and sharing best practice across the institution.

We are looking for a proactive and organised individual with excellent communication and leadership skills, who thrives in a fast-paced environment and is committed to delivering exceptional customer service. If you are passionate about improving the customer experience, supporting colleagues to succeed and helping prospective students navigate their journey to higher education, we would love to hear from you.

Informal enquiries can be made to Sean Rowlatt, Senior Admissions Manager - Applicant Services, at [email protected]

Find out more about working with us and how we recruit.

We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.

We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates.

We value diversity at ARU and welcome applications from all sections of the community.

We have a responsibility to ensure that all employees are eligible to live and work in the UK and will conduct Right to Work checks in line with UKVI’s Right to Work policy and our own institutional policy. Furthermore, we must note:

Applicants applying from outside the UK: At this time, ARU is unable to sponsor applicants applying from overseas for a Worker Route visa.
Applicants already in the UK: ARU is unable to offer Worker Route visa sponsorship to applicants whose salary does not meet our minimum sponsorship threshold, which aligns with roles at Grade 6 and above.

Committed to being inclusive and open to discuss flexible working.

We reserve the right to close this vacancy once we have received sufficient applications.

Guidance Notes:

Please download the Job Description Person Specification for key requirements. To apply, demonstrate how your skills and experience meet the criteria.

Apply Now

Refine Your Search

customer experience leader jobs in chelmsford, eng

Customer Enquiries Services Manager

Digital Sales Manager

Team Leader

Business Services Assistant Receptionist

Senior Customer Service Advisor

VacancyTitle: Distribution Agent

Entry Level Account Executive - Chelmsford

General Manager

Team Leader

Senior Sales Advisor

Operations & Facilities Manager

Yard Team Leader

Online Assistant

Hire Desk Team Leader

General Manager

Team Leader

People & Service Manager

Catering Assistant

Catering Assistant (Zero Hours) - Chelmsford

In Home Sales Demonstrator

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