Head of operations Work, Jobs in Chelmsford, Eng (with Salaries)

Head of Operations
Gallagher Bassett —Chelmsford
- Full-time
- Presentation skills
- Continuous improvement
- Mentoring
16h
Head of Operations
Uttlesford Citizens Advice —Saffron Walden
- £38,000 - £40,000 a year
- Part-time
- Hybrid work
- Serving
- Management
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Regional Head of Housing Services
Anchor —Chelmsford
- £84,406 a year
- Remote
- Leadership
1d
Project Manager
Wenbar Ltd —Chelmsford
- Full-time
- Microsoft Word
- English
- Analysis skills
- Free parking
Quick apply
6h
Head of Marketing Operations
Lookers —Chelmsford
- Full-time
- Travel
- Analytics
- Annual leave
Quick apply
Director of Operations
Clarins —Harlow
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Inventory control
- Computer literacy
- Employee assistance programme
- Employee discount
14d
Head of Operations
Citizens Advice —Saffron Walden
- £28,800 - £30,000 a year
- Hybrid work
- Team management
- Contracts
6d
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £60,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Account Manager - Major Projects
HSS ProService —Chelmsford
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Business Operations Manager
Netlaw Media —Chelmsford
- £28,000 - £30,000 a year
- Part-time
- Hybrid work
- Writing skills
- Human resources
- Contracts
- Work from home
Quick apply
Head of Working Capital
Kennedys Law —Chelmsford
- Analysis skills
- Bachelor's degree
- Continuous improvement
Head of Quality, Compliance & Continuous Improvement
Kent Autistic Trust —Gillingham
- £55,000 - £60,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Continuous improvement
Quick apply
6d
Associate Director Estates and Compliance
Essex Partnership University NHS Foundation Trust —Colchester
- £94,356 - £108,814 a year
- Full-time
- Relocation assistance
- Employee discount
14d
Divisional Head of HSEQ
Network Plus —Chelmsford
- £80,000 - £95,000 a year
- Continuous improvement
- Communication skills
Quick apply
12d
Events Coordinator
Medicare EMS —Chelmsford
- £25,420 - £28,000 a year
- Full-time
- Databases
- Travel
- Organisational skills
Quick apply
Head of EMEA Pricing & Value Optimisation
Fiserv —Basildon
- Full-time
- Master's degree
- Financial services
- Business
7d
Head of Growth & Acquisition
Lookers —Chelmsford
- Full-time
- Travel
- Leadership
- Annual leave
Quick apply
People & Service Manager
River Island —Chelmsford
- Weekend availability
- Customer service
- Retail management
- Leadership
- Annual leave
- Employee discount
Quick apply
Head of Chief Executive's Office
Newham Council —London
- £62,706 - £76,131 a year
- Full-time
- Management
- Research
4d
HEAD OF TRENCHLESS AND CIVILS
PSS Utilities —Rochford
- Full-time
- Civil engineering
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply

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Head of Operations

Gallagher Bassett -
Chelmsford

Apply Now

Job details

Full-time
16 hours ago

Qualifications

Succession planning
Customer relationship building
Stakeholder collaboration
Client engagement
Team leadership
Stakeholder liaison
Coaching
Mentoring junior staff
Motor insurance claims handling
Complaint handling
Client relationship development
Performance management
Compliance management
Quality assurance
Presentation skills
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Decision making
Mentoring
Recruiting
Ongoing financial performance monitoring
Professional development mentoring
Training & development
Leadership
Communication skills
Internal quality assurance
Corporate regulatory compliance oversight
Operations leadership experience
Stakeholder management

Full job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We are looking for an experienced and driven Head of Operations to lead and oversee branch operations, ensuring the highest standards of service delivery, client satisfaction, operational performance, and team engagement.

This is a key leadership role where you will be responsible for the day to day running of the branch, managing financial performance, driving operational excellence, and fostering a collaborative, inclusive, and supportive culture.

The successful candidate will play a key role in shaping the future of the operation as the business continues to evolve and grow. With exposure to flagship accounts, major stakeholders, and wider business initiatives, this role offers the opportunity to make a significant impact while contributing to the ongoing development of our TPA business.

How you'll make an impact

Lead and oversee all branch operations, ensuring smooth and efficient day to day performance.
Drive high levels of client satisfaction through proactive relationship management and regular client engagement.
Organise and attend client meetings, ensuring contracted service standards and performance targets are consistently achieved.
Resolve client concerns and complaints promptly and professionally, maintaining strong and long-lasting relationships.
Work closely with clients, account managers, colleagues, and stakeholders to understand and exceed client expectations.
Collaborate across the wider business to ensure a consistent and seamless service offering.
Monitor operational performance, budgets, and profitability, identifying opportunities for continuous improvement.
Ensure compliance with regulatory and company requirements, maintaining robust governance and operational controls.
Drive quality assurance standards through effective quality frameworks, regular audits, coaching, and training initiatives.
Support senior leadership on strategic and operational projects as required.
Partner with HR on recruitment, succession planning, employee development, and performance management activities.
Ensure Personal Development Plans and individual goals are completed and maintained across the team.
Mentor, coach, and develop colleagues, sharing knowledge and expertise to support career growth and operational excellence.

About You

Proven leadership and people management experience within a claims, insurance, or TPA environment.
Strong technical claims knowledge, ideally within Motor and/or Casualty claims, with a good understanding of claims processes and systems.
Experience leading teams through change while driving operational performance and continuous improvement.
Excellent organisational and decision-making skills, with the ability to manage competing priorities in a fast-paced environment.
Strong stakeholder management and relationship-building skills, with the confidence to engage with clients, senior leaders and colleagues.
Excellent verbal and written communication skills, including reporting and presenting insights.
A proactive approach to learning, development and achieving high standards.
#LI-PH1

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Apply Now

Refine Your Search

head of operations jobs in chelmsford, eng

Head of Operations

Head of Operations

Regional Head of Housing Services

Project Manager

Head of Marketing Operations

Director of Operations

Head of Operations

General Manager

Account Manager - Major Projects

Business Operations Manager

Head of Working Capital

Head of Quality, Compliance & Continuous Improvement

Associate Director Estates and Compliance

Divisional Head of HSEQ

Events Coordinator

Head of EMEA Pricing & Value Optimisation

Head of Growth & Acquisition

People & Service Manager

Head of Chief Executive's Office

HEAD OF TRENCHLESS AND CIVILS

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