Support analyst Work, Jobs in Chelmsley Wood, Wmd (with Salaries)

Digital Operations Analyst (IT Support Engineer)
Mercury —Coleshill
- £25,000 - £30,000 a year
- Full-time
- Azure
- IT
- In-person
- Free parking
- Flexible schedule
Quick apply
7d
1st/2nd Line IT Support Analyst
HealthNet Homecare —Swadlincote
- £28,000 a year
- Full-time
- Azure
- Microsoft Office
- Analysis skills
- Employee discount
- Referral programme
Service Support Analyst
XC Trains Limited —Birmingham
- £32,000 - £35,000 a year
- Microsoft Outlook
- Customer service
- Windows
Quick apply
5d
Data Analyst
Smart Parking —Birmingham
- £30,000 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
- Free parking
- Store discount
Quick apply
12d
Service Desk Analyst
West Midlands Combined Authority —Birmingham
- £34,780 - £39,188 a year
- Windows
- Microsoft Office
- Organisational skills
14d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
Intelligence Analyst
HM Revenue and Customs —Birmingham
- £42,631 - £46,077 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
1d
Data Analyst
Driver and Vehicle Standards Agency —Birmingham
- £35,663 a year
- Part-time
- Hybrid work
- SQL
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
9d
App Support Analyst
TVS Supply Chain Solutions —Birmingham
- £30,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
10h
IT Support Analyst
Banana Moon Day Nurseries —Warwick
- £33,000 - £38,000 a year
- Full-time
- Computer Science
- No degree
- SharePoint
- Employee assistance programme
Quick apply
Graduate Data Analyst
West Midlands Combined Authority —Birmingham
- £29,031 - £32,601 a year
- Part-time
- Hybrid work
- Analysis skills
- No degree
- AI
- Annual leave
- Employee discount
9d
Business Analyst
Correla —Solihull
- £55,000 a year
- Bachelor's degree
- Organisational skills
- Communication skills
- Annual leave
12d
Senior 1st Line Support Analyst
Intercity Technology —Birmingham
- Hybrid work
- Windows
- Communication skills
- Employee assistance programme
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Technical Data Analyst
Convergence Group —Solihull
- £70,000 - £85,000 a year
- Full-time
- Hybrid work
- Azure
- Data analysis skills
- SQL
Quick apply
Service Desk Analyst
University of Wolverhampton —Wolverhampton
- £26,707 - £28,778 a year
- Hybrid work
- Doctoral degree
- University
- IT
- Free parking
- Annual leave
9d
Technology Service Desk Analyst
The Works —Coleshill
- Hybrid work
- Analysis skills
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
12d
Catalogue Controller
Alliance Automotive Procurement Ltd —Birmingham
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Quick apply
Business Analyst
University of Wolverhampton —Wolverhampton
- £41,064 - £48,822 a year
- Temporary
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Doctoral degree
- Free parking
- Annual leave
Test Analyst
Scrumconnect Consulting —Coventry
- £275 - £300 a day
- Azure
- Analysis skills
- SharePoint

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Digital Operations Analyst (IT Support Engineer)

Mercury -
Coleshill

Quick apply

Job details

Full-time
£25,000 - £30,000 a year
7 days ago

Benefits

Free parking
Company pension
Flexible schedule
Car scheme

Qualifications

Power BI
Azure
IT support
Scrum
IT
Communication skills
Intune

Full job description

Who we are

At Mercury, we’re redefining how recruitment and staffing firms use technology. Our cloud-based SaaS platform, built on Microsoft Dynamics 365 and the Power Platform, helps businesses automate, scale, and perform at their best.

Founded in 2014, we’ve grown rapidly into a global organisation with teams across the UK, US, and Australia, trusted by more than 100 customers and 8,000 users. Our growth is powered by innovation and driven by people who care about doing great work. We believe in building technology that changes how the industry works and in creating an environment where talented people can do their best work every day.

What you’ll do

As a Digital Operations Analyst at Mercury, you’ll be the hands-on go-to person keeping our internal systems, devices and day-to-day IT running smoothly. Working alongside our Digital Operations Team Lead, you’ll support and improve the tools our people rely on, resolve technical issues, and get stuck into a real variety of projects across the Microsoft stack.

This is a genuine jack-of-all-trades role with brilliant exposure - no two days look the same. You’ll broaden your skills across technologies you may not have touched before, including the Power Platform, Dynamics 365 and Azure, with plenty of scope to grow.

You’ll be involved in:

Providing prompt, friendly IT support to colleagues - resolving day-to-day technical issues and help desk tickets across a wide range of company systems.
Administering Microsoft 365 and related services, including user account management, access control and the new starter / leaver process.
Hands-on hardware support - the physical repair and maintenance of laptops (memory, batteries, cleaning and refurbishment) and rolling out replacement kit.
Supporting the maintenance of our network infrastructure, hardware and office equipment.
Helping keep our systems secure by supporting cybersecurity protocols, access controls and good data practice.
Assisting with system changes and improvements, following change management good practice.
Getting involved in projects - recent examples include migrating our community platform and rolling out a new password management solution.
Supporting our journey towards ISO accreditation alongside Risk & Compliance and Process Improvement colleagues, and helping ensure we meet standards such as GDPR.

What we’re looking for

We’re open-minded on background, but you’ll likely have around a 2 years experience in a hands-on IT, service desk or support role - ideally somewhere you’ve been the all-rounder getting involved in a bit of everything.

We’re looking for someone who has

Solid Microsoft 365 administration experience.
Confidence with laptop and hardware repair - swapping memory and batteries, refurbishing and rolling out devices - as a genuine strength.
Good all-round IT knowledge across a range of technologies and systems.
A switched-on, personable manner and the confidence to challenge requests when needed.
Strong attention to detail, the ability to prioritise, and a calm approach when things get busy.
Clear communication skills, both written and verbal.
A genuine appetite to learn - we’ll help you fill any gaps.

Bonus points for:

Exposure to Microsoft Intune and device management.
Any experience with the Microsoft Power Platform (Power Automate, Power BI) or Dynamics 365 first-party apps.
Any exposure to Azure.
Experience supporting IT projects from planning through to delivery.
Relevant Microsoft certifications - or an interest in working towards them (we’ll support and pay for these).

Why Mercury

At Mercury, we pride ourselves on fostering a vibrant company culture that strikes the perfect balance between professionalism and a modern, enjoyable work atmosphere. Our commitment to employee well-being and growth sets us apart. Here’s what you can expect when you join our team:

Healthy Work-Life Balance: Hard work is essential, but we understand that it doesn’t mean endless hours. Unsociable work schedules are not the norm here. We believe in productivity and not burnout.

Agile and Empowered: Our commitment to Agile and Scrum methodologies empowers our developers. From top management down, everyone understands the importance of efficient processes and collaboration.

Flexible Environment: We embrace flexible working arrangements. Whether it’s remote work or flexible hours, we trust our employees to find the balance that suits them best.

Open Communication: Transparency is key. We encourage open dialogue, active listening, and constructive feedback. Your voice matters.

Gratitude and Autonomy: We appreciate hard work and celebrate achievements. You’ll have the autonomy to make an impact and contribute meaningfully to our success.

Accessible Leadership: Our leadership team is approachable and supportive. You’ll find guidance and mentorship readily available.

Equality and Inclusion: We champion diversity and equality. Everyone deserves respect, fairness, and equal opportunities.

Investment in Growth: We provide training and career growth opportunities. Don’t just take our word for it, our team members’ testimonials speak volumes.

What we offer

Competitive salary
Great learning and development plan
Microsoft certifications paid for and supported by Mercury
Permanent Health Insurance (PHI)
Health Cash Plan
Critical Illness Cover
Electric Car Vehicle Scheme
4% Employer Pension Contribution
25 days holiday per year
1 full extra day “free holiday” on your Birthday
Free parking
Increased holiday entitlement based on length of service

Location

This is a hands-on, on-site role based at our Coleshill office. As our on-the-ground IT presence - supporting colleagues in person and working with physical kit - we’d expect you in the office most days (typically four to five days a week). We’re flexible and reasonable, but this role will suit someone who enjoys being on-site and part of the day-to-day.

Job Type: Full-time

Pay: £25,000.00-£30,000.00 per year

Application question(s):

How many years' hands-on experience do you have in an IT support, service desk or similar all-round IT role?
Do you have experience administering Microsoft 365 (e.g. user accounts, Exchange, Teams)?
Are you confident carrying out physical laptop repairs and refurbishment, such as replacing memory and batteries?
What is your expected salary (in GBP per annum)?
Are you legally authorized to work in United Kingdom?
Will you now or in the future require sponsorship for employment visa status?
Are you comfortable working out of Mercury’s Coleshill (B46 3BP) office 4-5 days per week?
What is your current notice period (in weeks)?

Work Location: In person

Quick apply

Refine Your Search

support analyst jobs in chelmsley wood, wmd

Digital Operations Analyst (IT Support Engineer)

1st/2nd Line IT Support Analyst

Service Support Analyst

Data Analyst

Service Desk Analyst

Service Desk Analyst / IT Support Help Desk Technician

Intelligence Analyst

Data Analyst

App Support Analyst

IT Support Analyst

Graduate Data Analyst

Business Analyst

Senior 1st Line Support Analyst

1st / 2nd Line IT Support Analyst

Technical Data Analyst

Service Desk Analyst

Technology Service Desk Analyst

Catalogue Controller

Business Analyst

Test Analyst

I want to receive the latest job alerts for support analyst in chelmsley wood, wmd

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