Client relations Work, Jobs in Cheltenham, Eng (with Salaries)

Client Relations Assistant
Holland Cooper —Cheltenham
- £26,500 a year
- Full-time
- CRM software
- Salesforce
- Continuous improvement
- Store discount
- Employee assistance programme
Quick apply
13d
Client Relations Assistant (Fixed Term Contract)
Holland Cooper —Cheltenham
- £26,500 a year
- Temporary
- CRM software
- Salesforce
- Continuous improvement
- Store discount
- Employee assistance programme
Quick apply
13d
People Operations Officer - The Jockey Club Experiences
Levy —Cheltenham
- £30,000 a year
- Full-time
- Travel
- Human resources
- Recruiting
- Annual leave
Refugee Resettlement Officer - Gloucestershire
Gloucestershire Action for Refugees and Asylum Seekers (GARAS) —Gloucester
- From £31,537 a year
- Weekend availability
- Hybrid work
- Computer literacy
- Flexitime
- Sick pay
Quick apply
10d
Boutique Stylist
Holland Cooper —Cheltenham
- From £27,000 a year
- Part-time
- Customer service
- POS
- Organisational skills
- Store discount
- Employee discount
Quick apply
Boutique Men's Stylist
Holland Cooper —Cheltenham
- From £27,000 a year
- Part-time
- Customer service
- POS
- Organisational skills
- Store discount
- Employee discount
Quick apply
Cleared Permanent Opportunities – Cheltenham, London, Manchester
Turner & Townsend —Cheltenham
- Full-time
- Hybrid work
Quick apply
Customer Relations, E-commerce & Studio Manager
Shibumi —Stroud
- £30,000 - £34,000 a year
- Part-time
- Management
- Supervising experience
- In-person
- Free parking
- Employee discount
Quick apply
1d
Fire Risk Assessor
A&E Fire & Security —Cheltenham
- Part-time
- Microsoft Outlook
- Writing skills
Strutt & Parker - Administrator
BNP Paribas —Cirencester
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
PMO Specialist - Cleared Government & Defence Sector
Turner & Townsend —Cheltenham
- Full-time
- Hybrid work
Quick apply
Product and Delivery Manager - Secure Government
Turner & Townsend —Cheltenham
- Full-time
- Hybrid work
Quick apply
P3M Specialist - Secure Government Sector
Turner & Townsend —Cheltenham
- Full-time
- Hybrid work
Quick apply
Associate (5-7 PQE), UK Private Client
Charles Russell Speechlys —Cheltenham
- Full-time
- Hybrid work
- Mentoring
- Communication skills
Legal Assistant
The Employment Solicitor —Worcester
- £23,000 - £25,000 a year
- Full-time
- Front desk
Quick apply
Associate Director - Stakeholder Engagement
Dalcour Maclaren —Tewkesbury
- Business development
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
L'Oréal Luxe Multi-Brand Store Manager, John Lewis Cheltenham (37.5 Hours)
l'Oréal —Cheltenham
- Full-time
- Customer service
- Bachelor's degree
- Team management
- Annual leave
- Referral programme
Quick apply
2d
2nd Line IT Engineer
Commercial —Cheltenham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Real Estate Associate (4+ PQE)
Charles Russell Speechlys —Cheltenham
- Full-time
- Communication skills
- Time management
Building Safety Administrator
Innovus —Worcester
- £25,000 a year
- Full-time
- Computer literacy
- Data analysis skills
- Microsoft Office
Quick apply

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Client Relations Assistant

Holland Cooper -
Cheltenham

Quick apply

Job details

Permanent | Full-time
£26,500 a year
13 days ago

Benefits

Store discount
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Live chat
CRM software
Customer service call handling
Salesforce
Internal department liaison
Complaint handling
Continuous improvement
Customer interaction
Communication skills

Full job description

Founded in 2008, Holland Cooper is a luxury British lifestyle brand renowned for its timeless design, exceptional craftsmanship, and distinctive blend of heritage and modern sophistication. With a strong focus on tailoring, premium fabrics, and elevated styling, the brand has built a loyal global following and a powerful visual identity. At Holland Cooper, creativity, attention to detail, and commercial awareness sit at the heart of everything we do.

We're looking for a Client Relations Assistant to join our team -You'll be part of a close-knit team delivering a premium, personalised experience across every customer touchpoint. If you're organised, personable, and take real pride in getting things right, we'd love to hear from you.

Key Responsibilities:

Deliver a premium, personalised customer experience across phone, email, chat and in-person interactions, meeting SLA requirements and personal KPIs.
Assist in resolving customer queries and complaints professionally, escalating complex issues to management in line with HC's tone of voice.
Support the team in monitoring and maintaining group KPIs and team objectives.
Maintain accurate client records in CRM systems and keep order statuses up to date.
Assist in the implementation and ongoing management of customer experience initiatives and process improvements, including cross-departmental communications and shared worksheets.
Support the administrative duties of the Client Relations team within the order management process.
Manage and update internal systems, working alongside departments including exports, ecommerce, warehouse and finance.
Contribute to weekly team meetings, bringing ideas for continuous improvement to the customer journey.
Maintain up-to-date knowledge of collections, product details and brand heritage through ongoing training and seasonal updates.
Contribute to individual and team KPIs, identify recurring issues, and support continuous improvement initiatives to enhance service quality.

Key Competencies/Behaviours:

Warm, professional communicator with strong interpersonal skills, comfortable across phone, email and in-person interactions.
Highly organised with the ability to multitask and manage competing priorities calmly.
Customer-centric mindset with a genuine focus on quality and responsiveness.
Accurate and detail-oriented.
Proactive and solutions-focused, able to use initiative without waiting to be asked.
A team player who is also comfortable working independently.
Adaptable and willing to learn new processes and tools quickly.
Flexible and reliable, including during extended peak trading hours.

Skills/Experience Required:

Experience in a customer service, client support or related role.
Familiarity with CRM systems and customer support tools.
Excellent verbal and written communication skills.

Benefits

Competitive salary
25 Days Holiday plus bank holidays
Have your Birthday Day off on us to celebrate you
Increased benefits with length of service (e.g. holiday, pension contributions)
Enhanced Maternity and Paternity pay
Generous staff discount and staff shop available
Fresh fruit and pastries delivered weekly
Cycle to Work Scheme
Employee Assistance Programme, including mental health support

Pay: £26,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

client relations jobs in cheltenham, eng

Client Relations Assistant

Client Relations Assistant (Fixed Term Contract)

People Operations Officer - The Jockey Club Experiences

Refugee Resettlement Officer - Gloucestershire

Boutique Stylist

Boutique Men's Stylist

Cleared Permanent Opportunities – Cheltenham, London, Manchester

Customer Relations, E-commerce & Studio Manager

Fire Risk Assessor

Strutt & Parker - Administrator

PMO Specialist - Cleared Government & Defence Sector

Product and Delivery Manager - Secure Government

P3M Specialist - Secure Government Sector

Associate (5-7 PQE), UK Private Client

Legal Assistant

Associate Director - Stakeholder Engagement

L'Oréal Luxe Multi-Brand Store Manager, John Lewis Cheltenham (37.5 Hours)

2nd Line IT Engineer

Real Estate Associate (4+ PQE)

Building Safety Administrator

I want to receive the latest job alerts for client relations in cheltenham, eng

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