Head of customer service Work, Jobs in Cheltenham, Eng (with Salaries)

Head of Customer Service
Ecotricity —Stroud
- Full-time
- Hybrid work
- Customer service
- Leadership
- Free parking
- Employee discount
Quick apply
12d
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
10d
Innovation Lead
Plexal —Cheltenham
- £65,000 - £80,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Mentoring
2d
Head of Customer Activation
Open GI —Worcester
- Full-time
- Hybrid work
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
11d
Head of Business Systems
Helping Hands —Alcester
- £70,000 - £75,000 a year
Quick apply
Roadside Technician - Cheltenham
RAC —Cheltenham
- £36,400 - £61,000 a year
- Overtime
- In-person
- Automotive diagnostics
Senior Digital Marketing Manager / Head of Marketing
Wellbeing Group —Worcester
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Mentoring
- Free parking
Quick apply
Service Colleague (Express)
ASDA —Cheltenham
- £13.10 an hour
- 8 hour shift
- Employee assistance programme
- Employee discount
9d
Transport Supervisor
Lowe Rental Corporation —Cheltenham
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Roadside Technician - Oxford
RAC —Cheltenham
- £36,400 - £60,000 a year
- Overtime
- Automotive diagnostics
Head of IT Business Partnering and Digital Enablement
LiveWest —Tewkesbury
- £80,000 a year
- Hybrid work
- IT
- Communication skills
- Annual leave
- Employee discount
3d
Head of Pricing
Open GI —Worcester
- Full-time
- Hybrid work
- Microsoft Excel
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Product Manager
Ripjar —Cheltenham
- Remote
- Product management
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
PMO Supply Chain Planner
Ontic —Staverton
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
Trainee Engineer
A&E Fire & Security —Cheltenham
- Overtime
- Power tools
Regional Wholesale Manager
Rave Coffee —Cirencester
- £30,000 - £40,000 a year
- Full-time
- Management
- Sales
- Salesforce
- Free parking
- Employee discount
Quick apply
Contracts Officer
Sanctuary Care —Worcester
- £33,397.00 - £35,144.20 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Marketing Automation & Operations Specialist
Ripjar —Cheltenham
- £45,000 - £55,000 a year
- Full-time
- Remote
- SQL
- Travel
- APIs
- Annual leave
- Employee assistance programme
Quick apply
Revenue Operations Manager
Ripjar —Cheltenham
- Full-time
- Remote
- Microsoft Excel
- Sales
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
6d
Head of Project Management
Cotswold Energy Group —Stonehouse
- Full-time
- Project management
- Bachelor's degree
- Mentoring
- Free parking
Quick apply

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head of customer service jobs near cheltenham, eng

Head of Customer Service

Ecotricity
Stroud

Quick apply

Job details

Full-time
12 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Discounted or free food
Company pension
Company events
Employee discount
Paid volunteer time
Referral programme
On-site parking

Qualifications

Customer service
Root cause analysis
Leadership

Full job description

At Ecotricity, our customers are at the heart of everything we do. Our diverse operations team deliver the excellent customer experience that Ecotricity customers come to expect.

We are looking for a talented, energy-sector-experienced Head of Customer Service to join us in Stroud, Gloucestershire, for a minimum of 3 days a week. You will be responsible for the smooth running of our customer lifecycle, managing performance of cross functional and skilled teams delivering the day-to-day operation whilst continuously improving and challenging the way things are done.

Core responsibilities:

Lead by example - rolling your sleeves up to get into the work to understand why customers are contacting us, why accounts are unbilled and what trends we’re seeing
Manage and develop a group of team leaders who in turn look after customer service specialists across customer support, billing, home moves, upselling, Pay as you go and complaints
Develop a team of strong, high performing team leaders around you
You will develop and embed an inclusive, engaging, fun and rewarding culture and customer experience, setting the tone for your team
Establish and maintain strong relationships with internal and external stakeholders
Look at constant improvements of our processes, our people and our systems, combining your root cause analysis with your energy and service experience
Be the driving force behind our ongoing upskilling programme of work
Drive KPI’s to improve first customer contact resolution, improve and maintain service levels, reduce complaints, increase sales, reduce customer churn, reduce unbilled, and increase profitability through reducing our cost to serve
Understand, reduce and sustain BAU unbilled numbers through insight and analysis and address root causes
Drive the already excellent CAB scores so that we are number 1 in all areas
Monitor and improve the day to day running of the operational functions including but not limited to: Team management, Operational and real time reporting and Compliance
To comply with all DPA and GDPR guidelines

Essential skills:

Supplier Energy industry experience is critical and we will only be accepting applications from people who have this
You’ll have experience at head of management level in an operational role
Be a master at plate spinning, being able to manage multiple tasks, deadlines and people
Ready to roll up your sleeves and muck in by doing the doing
Be a team player and an awesome relationship builder who is able to build great working relationships with people across cultures and perspectives.
You are a confident and experienced people leader who can hit the ground running in a dynamic environment, happy to take on tasks in all areas – don't be afraid to get into the detail
Be super organised and think practically about all the tasks needed to get the job done
You are adaptable, positive and proactive and energised by working in a fast-paced environment characterised by constant change
You are someone who establishes and works with a network quickly to deliver promptly, with a focus on quality and delivery
You will be analytical, seeking out data and using this to inform your decisions.

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility Statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched.

When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain.

We call this turning 'bills into mills'.We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Benefits:

Casual dress
Company events
Company pension
Discounted or free food
Employee discount
Free parking
On-site parking
Referral programme

Ability to commute/relocate:

Stroud GL5 3BY: reliably commute or plan to relocate before starting work (required)

Application question(s):

Will you require sponsorship in the future?

Work authorisation:

United Kingdom (required)

Location:

Stroud GL5 3BY (preferred)

Work Location: Hybrid remote in Stroud GL5 3BY

Quick apply

Refine Your Search

head of customer service jobs in cheltenham, eng

Head of Customer Service

Head of Branch Support

Innovation Lead

Head of Customer Activation

Head of Business Systems

Roadside Technician - Cheltenham

Senior Digital Marketing Manager / Head of Marketing

Service Colleague (Express)

Transport Supervisor

Roadside Technician - Oxford

Head of IT Business Partnering and Digital Enablement

Head of Pricing

Product Manager

PMO Supply Chain Planner

Trainee Engineer

Regional Wholesale Manager

Contracts Officer

Marketing Automation & Operations Specialist

Revenue Operations Manager

Head of Project Management

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