It service manager Work, Jobs in Cheltenham, Eng (with Salaries)

IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Travel
- IT
- Leadership
1st Line Team Leader
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Customer service
- Work from home
- Employee assistance programme
Quick apply
12d
IT Service Delivery Manager
HCR —Worcester
- Organisational skills
- IT
- Communication skills
- Annual leave
- Gym membership
2d
Senior Developer
Commercial —Cheltenham
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Software development
- APIs
- Work from home
- Employee assistance programme
Quick apply
Senior IT Business Analyst
Kohler —Quedgeley
- Microsoft Excel
- Computer Science
- SQL
IT Project Manager (Client & Partner Delivery)
Codex Software Solutions Ltd —Cheltenham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Software development
Quick apply
Product Owner
Ecotricity —Stroud
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Free parking
- Employee discount
Quick apply
8d
1st Line Engineer
Commercial —Cheltenham
- £26,228 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Computer networking
- Work from home
- Employee assistance programme
Quick apply
Senior Delivery Manager
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- DevOps
- Mentoring
- Agile
Data Analyst
Furndeco Limited —Gloucester
- £35,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Sales
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
5d
PMO Consultant (Delivery Insights)
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Microsoft Excel
- SharePoint
- Communication skills
ERP System Support Specialist
St. James's Place —Cirencester
- Full-time
- Hybrid work
- ERP systems
- Analysis skills
- Communication skills
- Annual leave
Enterprise Applications Manager
Northrop Grumman —Cheltenham
- Hybrid work
- Computer Science
- Analysis skills
- Travel
Delivery Manager
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Organisational skills
- Agile
- IT
IT Product Manager - M365 Platform and Security
EDF Energy —Gloucester
- From £70,000 a year
- Hybrid work
- Product management
- Travel
- Communication skills
Project Coordinator
Mitie —Gloucester
- Full-time
- Travel
- Organisational skills
- SharePoint
Technical Project Manager
Inflection Point MSP Ltd —Chippenham
- £45,000 - £65,000 a year
- Full-time
- Azure
- PMP
- Project management
- Free parking
- Health & wellbeing programme
Quick apply
3d
Senior Programme Manager
QinetiQ —Malvern
- £85,000 - £100,000 a year
- Full-time
- Oracle
- Analysis skills
- Project management
- Employee discount
4d
Senior Project Manager
CoreTech Security Services —Cheltenham
- Full-time
- Project management
- Agile
Consultant Project Manager
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Presentation skills
- Agile
- In-person

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IT Service Desk Manager

Northrop Grumman -
Cheltenham

Apply Now

Job details

£55,000 - £65,000 a year

Benefits

Private medical insurance

Qualifications

ITIL Certification
ITIL
ServiceNow
IT
Leadership
Communication skills

Full job description

UK CITIZENSHIP REQUIRED FOR THIS POSITION: Yes

RELOCATION ASSISTANCE: No relocation assistance available

TRAVEL: Yes, 25% of the Time

IT Service Desk Manager

Location: Cheltenham, UK
Clearance Type: SC (or ability to gain and maintain)
Salary: £55,000 - £65,000

What’s your possible?

At Northrop Grumman UK, you are part of a team driving innovation where it matters most – solving tomorrow’s challenges and shaping the technology solutions of the future. It’s what we call Defining Possible.

This mindset goes beyond the work we deliver for our customers. It’s at the heart of how we help you grow, how we support our communities, and how we create a place where everyone can thrive.

The Opportunity

This is more than a leadership role. It’s an opportunity to shape how our people experience technology every single day.

As part of our EMEA IT organisation, you will lead our IT Service Desk and 1st Line Support function across multiple sites, ensuring colleagues have the tools and support they need to do mission-critical work. You’ll guide a skilled team, drive service excellence, and champion a first-time-fix culture that keeps our business moving.

Based in Cheltenham and reporting to the EMEA IT Service Delivery Manager, you’ll play a key role in maturing ITIL practices, strengthening our service management capability, and delivering a seamless, professional IT experience for users across the region.

What You’ll Do

Lead, develop, and mentor a multi-site service desk and 1st line support team, enabling technical growth and clear career pathways.
Own day-to-day service desk operations, ensuring SLAs and service targets are met and continuously improved.
Oversee incident and service request management, ensuring timely resolution and clear communication with users.
Support a range of end‑user devices including laptops, thin clients, printers, and mobile devices.
Drive a first-contact resolution culture and identify opportunities to improve processes, tooling, and customer experience.
Maintain and evolve our ServiceNow environment, ensuring workflows and reporting support effective service delivery.
Manage asset lifecycle, forecasting, and budget planning for key IT equipment.
Contribute to incident, problem, and wider ITIL processes, working closely with technical teams across the UK, EMEA, and US.

What We’re Looking For

Experience leading an IT service desk or end‑user support function, ideally having progressed from a 2nd line technical role.
Strong leadership, communication, and stakeholder engagement skills.
Solid knowledge of end‑user device support and modern desktop environments.
Understanding of IT service management principles and ITIL practices.
Experience with ITSM tools such as ServiceNow (or similar).
Ability to work under pressure, manage priorities, and guide teams through change.
Comfortable working with globally dispersed teams and adapting to different cultures and working styles.

Desirable:

ITIL v3/v4 Foundation certification.
Experience supporting manufacturing, engineering, or secure operational environments.
Strong ServiceNow workflow or reporting experience.

If you don’t meet every requirement, we still encourage you to apply. We value learning, growth, and diverse perspectives.

Security Clearance

Due to the nature of our work, you must be a UK national and able to gain and maintain SC level UK Government security clearance.

Our recruitment team is here to support and guide you through the process:
[email protected]

Benefits

Flexible working options, including compressed fortnight
Private healthcare
Cash health plan
Holiday buy and sell
Career development and professional training programmes
Performance-related bonuses

Why Join Us?

A Mission to Believe In
You’ll contribute to work that protects the UK, strengthens national security, and shapes future defence and cyber technologies.

A Place to Belong and Thrive
We’re committed to creating an inclusive environment where every voice is valued and every colleague has the platform to succeed.

Your Career, Your Way
From global projects to technical specialisms and leadership pathways, you’ll have the freedom to define your career – supported by mentoring, training, and continuous development.

Ready to Apply?

Yes – Submit your application online today.
Possibly – Our team is happy to answer questions: [email protected]
No – That’s okay. Explore other opportunities with us. We’re growing across the UK.

Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.

Apply Now

Refine Your Search

it service manager jobs in cheltenham, eng

IT Service Desk Manager

1st Line Team Leader

IT Service Delivery Manager

Senior Developer

Senior IT Business Analyst

IT Project Manager (Client & Partner Delivery)

Product Owner

1st Line Engineer

Senior Delivery Manager

Data Analyst

PMO Consultant (Delivery Insights)

ERP System Support Specialist

Enterprise Applications Manager

Delivery Manager

IT Product Manager - M365 Platform and Security

Project Coordinator

Technical Project Manager

Senior Programme Manager

Senior Project Manager

Consultant Project Manager

I want to receive the latest job alerts for it service manager in cheltenham, eng

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