Technical customer service specialist Work, Jobs in Cheltenham, Eng (with Salaries)

Technical Customer Service Specialist
fasthosts —Gloucester
- £27,250 a year
- Weekend availability
- Customer service
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
1st Line Team Leader
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Customer service
- Work from home
- Employee assistance programme
Quick apply
3d
Service Quality Specialist – Vauxhall & MG
Baylis Gloucester —Gloucester
- Up to £44,000 a year
- Full-time
- Customer service
- Continuous improvement
- Driving
- Annual leave
- Employee discount
Quick apply
3d
Technical Support Specialist
VoCoVo —Chipping Norton
- £38,000 - £41,000 a year
- Hybrid work
- Computer networking
- Linux
- Employee assistance programme
- Sick pay
Technical Specialist – Solar O+M
Alt-Group —Worcester
- Full-time
- Schematics
- Maintenance
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
19h
Network Engineer
GCHQ —Cheltenham
- £37,892 a year
- Full-time
- Windows
- Computer networking
- Linux
- Annual leave
- Flexible schedule
TECHNICAL PRODUCER
First Sight Media Ltd —Carterton
- £32,000 - £37,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Up to 50% travel
- Health & wellbeing programme
- Sick pay
Quick apply
2d
Specialist Technical Support Level 3 (Applications)
West Mercia Police —Hindlip
- £43,668 - £49,716 a year
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Python
- Annual leave
- Employee assistance programme
9d
Technical Specialist - Characterisation
Nuclear Restoration Services —Berkeley
- £61,016 - £70,277 a year
- Organisational skills
- Communication skills
18h
Service Quality Specialist
Dick Lovett —Tewkesbury
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
6d
Sales Estimator
Tapi —Cheltenham
- £32,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
3d
Data Centre Operator
Barclays —Gloucester
- Maintenance
- Administrative experience
- Computer networking
7d
Test Engineer
CoreTech Security Services —Cheltenham
- Full-time
- Analysis skills
- JavaScript
- Scripting
14h
Digital Solutions Engineer
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Schematics
- Microsoft Office
- Travel
- Work from home
- Employee assistance programme
Quick apply
10d
Technical Buyer
Ontic —Staverton
- Full-time
- Management
- ERP systems
- Microsoft Office
- Annual leave
- Employee assistance programme
Trainee Engineer
A&E Fire & Security —Cheltenham
- Overtime
- Power tools
Marketing & Demand Generation Manager
HR Star —Cheltenham
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- In-person
- AI
- Free parking
Quick apply
3d
Supply Chain Planning Analyst
Northrop Grumman —Cheltenham
- Travel
- Contracts
- IT
Web Developer
Malvern Panalytical Ltd —Malvern
- Full-time
- Hybrid work
- Analysis skills
- JavaScript
- APIs
2d
Laboratory Technical support
Obex Protection Ltd —Worcester
- £35,000 - £42,000 a year
- Full-time
- Laboratory experience
- Analysis skills
- Quality control
- Free parking
- Profit sharing
Quick apply
2d

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Technical Customer Service Specialist

fasthosts
Gloucester

Quick apply

Job details

Graduate
£27,250 a year
3 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Customer service
Upselling
Analysis skills
Communication skills

Full job description

Come join our awesome team in a fun, fast-paced office! At Fasthosts, we provide 24/7 support to our customers through Phone, Email, Chat, and Social Media. To do this we need talented, friendly, and adaptable people with a passion for IT and Customer Service. Offering both office and hybrid work options, we will provide the training and support you need to thrive. and let's not forget our fantastic perks (scroll down to see more)!

This is the perfect opportunity if you're a recent graduate, or are doing something else and are looking for a career change, or want to gain more experience in a tech company! We care about people and believe that having the right mindset is key to success. If you think you have the skills or experience to thrive in this role, we'd love to see your application.

SHIFTS

The internet doesn't sleep, and sometimes our customers don't either! To allow us to offer 24/7 support we need our specialists to be able and willing to work a shift pattern that includes weekends, as such availability (and willingness) to work shifts Mon - Sun between 7am-midnight on a rotating shift pattern is essential.

SO WHAT'S THE JOB?

As a Customer/Technical Support Specialist, you'll help our customers with any account or technical issues they might have with our range of products, all while keeping that great customer service vibe going. We also need you to think ahead for our customers. With all the services we offer, you'll help them find the right solutions and keep them in the loop. And hey, if they upgrade their services or try something new, you'll earn some commission too!

WHAT EXPERIENCE DO YOU NEED?

We're big fans of learning and growing, so we'll provide plenty of training for our new team members. You'll kick things off with a three-month development program, and we'll keep supporting you as you grow your skills. If you're excited to learn and want to sharpen your technical and customer service chops, we'd love to see your application!

Here's what we're looking for:

Previous experience in a call centre, or comparable customer service environment demonstrating a confidence supporting customers on the phone (and ideally other platforms).
Passion for IT and the curiosity to learn
Excellent written and verbal communication skills
Comfortable with upselling to help solve our customers needs
Strong problem-solving and analytical skills
Ability to learn under pressure in a fast-paced environment
Self-motivated with the desire to succeed
Experience and confidence in handling difficult customers is advantageous

THE PERKS

Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well-being and work-life balance. We also value personal and professional growth, offering tailored development plans for your career advancement

Current benefits include:

Earn a £27,250 basic salary plus UNLIMITED sales commission potential
27 days annual leave + bank holidays
Contributory pension scheme
Private healthcare and Life assurance
Employee assistance programmes
Cycle scheme
Free Parking
Refreshments in break rooms and discounts at selected local restaurants
Social events

With our diverse product portfolio and the benefits of being part of the IONOS Group, we can help you identify your career goals and help your personal and professional development!

WHAT NEXT?

So, like the sound of working at Fasthosts? We don't blame you, we think it's pretty great too!

Send us your application and if we think you fit the bill a member of our recruitment team will be in touch for an initial call to talk about what to expect next.

We can't wait to hear from you!

Fasthosts and IONOS are a equal opportunities employers, committed to fair treatment for all, and value diversity in our workplace. We do not condone discrimination in any shape or form. With us, your individuality is welcomed and celebrated.

Notice to Agency and Search Firm Representatives: Fasthosts is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Fasthosts, IONOS or affiliated employee by a third party agency and/or search firm without a valid written & signed search agreement will become our sole property. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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