Complaints manager Work, Jobs in Cheltenham, Gls (with Salaries)

Soft Services Manager
Emcor —Cheltenham
- Up to £45,000 a year
- Full-time
- Continuous improvement
- No degree
- Travel
- Employee assistance programme
- Referral programme
Quick apply
Senior Administrator (Casework)
University of Gloucestershire —Cheltenham
- £32,080 - £37,694 a year
- Full-time
- Organisational skills
- Communication skills
7d
Senior Manager FOS Complaints
St. James's Place —Cirencester
- Analysis skills
- Team management
- Leadership
- Annual leave
7d
Customer Experience Manager
Stewart Golf Ltd —Gloucester
- From £42,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Life insurance
Quick apply
Team Coordinator/Team Lead - Tenant Find
Dwelly —Cheltenham
- Travel
- AI
- Leadership
- Annual leave
Senior Administrator
Via Community Ltd —Gloucester
- £32,333 - £32,824 a year
- Full-time
- Team management
- Leadership
- Communication skills
6d
Complaints Governance - Risk and Controls Manager
St. James's Place —Cirencester
- Analysis skills
- Annual leave
7d
Senior Compliance Executive
PoloWorks —Cheltenham
- Hybrid work
- Writing skills
- Data analysis skills
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Supervisor
Arjo —Gloucester
- Full-time
- Continuous improvement
- Organisational skills
- Training & development
Team Leader Private Sector Housing
Gloucestershire County Council —Gloucester
- £41,771 - £46,142 a year
- Hybrid work
- English
- Communication skills
Depot Operations Manager
Freightroute Limited —Gloucester
- £37,358.71 - £40,769.99 a year
- Full-time
- Team management
- In-person
- Leadership
Quick apply
2d
Operations Support Manager – Make a difference across our Veterinary Network
Medivet Group Ltd —Cheltenham
- £38,000 a year
- Weekend availability
- Microsoft Outlook
- Inventory control
- Recruiting
8d
Assistant Quality Manager
Nichols plc —Ross-on-Wye
- Full-time
- Continuous improvement
- Quality control
- Communication skills
- Free parking
- Employee discount
Quick apply
Strategic Relationship Manager
Ecotricity —Stroud
- £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
- Free parking
- Work from home
Quick apply
7d
Customer Relationship Manager
Ecotricity —Stroud
- £29,410 - £30,210 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Organisational skills
- Work from home
- Employee discount
Quick apply
7d
Assistant Manager (New Opening Cheltenham)
Siren Craft Brew —Cheltenham
- £34,000 - £36,000 a year
- Weekend availability
- Hospitality
- Restaurant management
- In-person
- Store discount
- Annual leave
Quick apply
7d
Shift Manager
Five Guys UK —Cheltenham
- Up to £32,470 a year
- Weekend availability
- Restaurant management
- Guest services
- Leadership
- Annual leave
- Employee assistance programme
MAC BOOTS CHELTENHAM Counter Lead - 22.5HRS/3DAYS
Estee Lauder —Cheltenham
- Social media management
- Continuous improvement
- Communication skills
Programme Manager - HMP Long Lartin
Ministry of Justice —Evesham
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Team management
- Annual leave
14h
Team Leader
Via Community Ltd —Gloucester
- £36,151 - £38,149 a year
- Full-time
- Team management
- Leadership
- Communication skills

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complaints manager jobs near cheltenham, gls

Soft Services Manager

Emcor -
Cheltenham

Quick apply

Job details

Permanent | Full-time
Up to £45,000 a year

Benefits

Cycle to work scheme
Discounted gym membership
Employee assistance programme
Paid volunteer time
Referral programme

Qualifications

Contract management
Stakeholder collaboration
Stakeholder liaison
Facilities management
Catering
Complaint handling
Continuous improvement
Training & development
Leadership
Communication skills
Planned maintenance
ESG

Full job description

Role overview

Location: Cheltenham with national travel

Salary: Up to £45,000 + Car Allowance

Working Hours: Monday to Friday 0800 to 1700

Benefits: Car Allowance, 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role Overview:

As the Soft Services Manager you will be responsible for the effective management, delivery, and continuous improvement of all soft facilities management services across several sites in England. This includes services such as cleaning, catering, reception, waste management, landscaping, pest control, and other non-technical support services to ensure a safe, clean, and welcoming environment for our client.

About the role

What you will do:

Service Delivery

To lead, manage and oversee all soft FM service delivery including cleaning, catering, reception, porterage, waste management, grounds maintenance, and pest control.
Ensure services are delivered in line with service level agreements (SLAs) and key performance indicators (KPIs).
Maintain high standards of cleanliness, hygiene, and presentation across all facilities.
Develop site specific Soft Service PPM programme.
Conduct regular site inspections and audits across all sites to ensure service quality and compliance.
Ensure any tools and equipment are used and maintained in accordance with manufacturer guidelines.

Contract & Supplier Management

Manage third-party Supply Chain Partners.
Monitor supplier performance against contractual obligations.
Lead supplier review meetings and performance evaluations.
Support procurement activities including specifying, tendering and contract negotiations.
Contribute to an effective innovative continuous improvement programme for key business elements e.g. services offered, products supplied, existing systems etc.

Team Leadership

Lead, manage, supervise, and support on-site soft services teams, across multiple sites.
Develop training and development for staff, ensuring that colleagues are fully competent and trained to undertake multiple tasks.
Support site FM teams with performance reviews, development and succession planning for cleaning and catering colleagues.
Support site FM teams to ensure appropriate staffing levels are maintained.
Promote a positive team culture and high levels of employee engagement.

Health & Safety Compliance

Ensure compliance with UK Health & Safety legislation and company policies.
Conduct risk assessments and ensure safe working practices.
Manage incident reporting and investigation where required.
Support compliance with regulations such as those set by the
Health and Safety Executive (HSE).

Budget & Financial Management

Support site FM teams to manage budgets related to soft services and subcontractor costs.
Monitor operational costs and identify opportunities for cost efficiencies.

Customer & Stakeholder Management

Act as the main point of contact for site FM teams and client stakeholders regarding delivery of soft services.
Manage service requests, complaints, and feedback effectively.
Conduct regular client stakeholder meetings and service reviews.

Sustainability & Environmental Management

Promote sustainable practices such as recycling and waste reduction.
Monitor environmental performance and support ESG initiatives.

Who you will be:

Experience in Facilities Management or Soft Services Management, ideally within the defence sector.
Strong subcontractor and supplier management experience.
Knowledge of UK health and safety legislation.
Experience managing teams in a multi-site and multi-service environment.
Strong organisational and problem-solving skills.
Excellent communication and stakeholder management skills.
Ability to obtain and maintain National Security Clearance

Qualifications

Degree or equivalent experience in Facilities Management, Business, or related field (preferred).
Professional membership with organisations such as IWFM and/or BICSc is advantageous.
Ideally with IOSH or NEBOSH health & safety qualification.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

EMCOR UK benefits

25 Days holidays + Bank holidays
Holiday Buy Scheme - up to 5 days a year
Industry leading Maternity & Paternity Policies
Refer a Friend scheme – worth £500 per referral
GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
Extensive Learning & Development opportunities, including opportunities for progression.
Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
Bike To Work Scheme
Paid volunteering and charity days
Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

Quick apply

Refine Your Search

complaints manager jobs in cheltenham, gls

Soft Services Manager

Senior Administrator (Casework)

Senior Manager FOS Complaints

Customer Experience Manager

Team Coordinator/Team Lead - Tenant Find

Senior Administrator

Complaints Governance - Risk and Controls Manager

Senior Compliance Executive

Customer Service Supervisor

Team Leader Private Sector Housing

Depot Operations Manager

Operations Support Manager – Make a difference across our Veterinary Network

Assistant Quality Manager

Strategic Relationship Manager

Customer Relationship Manager

Assistant Manager (New Opening Cheltenham)

Shift Manager

MAC BOOTS CHELTENHAM Counter Lead - 22.5HRS/3DAYS

Programme Manager - HMP Long Lartin

Team Leader

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