Customer specialist Work, Jobs in Cheltenham (with Salaries)

Key Account Coordinator
A&E Fire and Security Ltd —Cheltenham
- £33,000 - £35,000 a year
- Full-time
- Customer service
- Salesforce
- Maintenance
- Free parking
Quick apply
7d
1st Line Team Leader
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Customer service
- Work from home
- Employee assistance programme
Quick apply
14d
Customer Contact Specialist
Listers —Worcester
- Up to £32,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Employee discount
6d
Marketing Executive (12 Month Contract)
Cotswold Farm Park —Cheltenham
- £30,000 a year
- Social media management
- Marketing
- Free parking
- Employee discount
Quick apply
Supply Chain Senior Specialist
Northrop Grumman —Cheltenham
- £47,400 - £58,000 a year
- Hybrid work
- No degree
- Travel
- Contracts
Content Marketing Specialist
Southco —Worcester
- From £32,000 a year
- Full-time
- Marketing
- Social media management
- English
- Life insurance
- Sick pay
Quick apply
Part Time Sales Assistant - 20 hours - Weekday & Weekends
Perennial Menswear —Cheltenham
- £10.85 - £12.71 an hour
- Part-time
- Bilingual
- Microsoft Word
- Hospitality
- Store discount
- Annual leave
Quick apply
13d
Service Delivery Specialist
QA Limited —Cheltenham
- AI
- Annual leave
- Employee assistance programme
Member Support Administrator
Bluline Health Ltd —Worcester
- £26,364 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
6d
Sales Advisor
FlooringSuperstore.com —Cheltenham
- Up to £40,000 a year
- Weekend availability
- CAD
- English
- In-person
- Free parking
- Store discount
Quick apply
3d
Marketing Assistant
Cotswold Farm Park —Cheltenham
- £13.50 an hour
- Weekend availability
- Sales
- English
- Project management
- Free parking
- Employee discount
Quick apply
Payroll & Data Administrator
Emeria —Worcester
- Up to £25,500 a year
- Full-time
- Data entry
- In-person
- Communication skills
- Employee discount
Quick apply
12d
Prep IT Lead (with classroom support)
Cheltenham College —Cheltenham
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Classroom experience
- Employee discount
- Gym membership
4d
1st Line Engineer
Commercial —Cheltenham
- £26,228 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Computer networking
- Work from home
- Employee assistance programme
Quick apply
Service Delivery Specialist
QA —Cheltenham
- AI
- Annual leave
- Employee assistance programme
Customer Service Specialist
Amcor —Evesham
- Full-time
- Microsoft Excel
- Salesforce
- English
Travel Specialist – Cruises & Tours
Premium Cruises and Tours —Cirencester
- £25,000 - £26,000 a year
- Part-time
- Sales
- Customer service
- In-person
- Employee discount
Quick apply
Customer Service & After Care Co-ordinator
Athena Worksuface Fabrications Ltd —Worcester
- From £26,437 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Annual leave
Quick apply
6d
Employer Adviser
Gloucestershire County Council —Gloucester
- £30,024 - £32,597 a year
- Hybrid work
- English
- Business development
- Communication skills
- Annual leave
- Employee assistance programme
Team Leader
Leonard Cheshire —Cheltenham
- £15.15 an hour
- Part-time
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply

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customer specialist jobs near cheltenham

Key Account Coordinator

A&E Fire and Security Ltd -
Cheltenham

Quick apply

Job details

Permanent | Full-time
£33,000 - £35,000 a year
7 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
On-site parking

Qualifications

Customer service
Salesforce
Maintenance
Microsoft Office
Communication skills
Time management

Full job description

July 2026

Key Accounts Coordinator

Cheltenham, Gloucestershire

The Company Mission Statement

A&E Fire & Security is proud to strive to be the leading service provider for all Fire Prevention and Security Systems. Passionate for achieving an outstanding level of performance by listening to our customers, understanding their unique requirements and providing deliverable solutions that exceed their expectations.

Our goal is to always make our customers feel they are receiving our personal attention at all times, regardless of project size or service requirement. Whether commercial or residential, each customer must feel that we are always reliable, honest and on hand whenever they require our services or advice.

Job satisfaction is very important for employees and owners, and we will create a work environment that is enjoyable and profitable to all.

Background

A&E Fire and Security Ltd is a specialist in the fire and security industry, installing and maintaining fire and security equipment and systems for a wide variety of new and existing customers across the South West, Midlands, South Wales and the M4 Corridor to London.

Established in 1965 by Graham Stallard, we are a local, family-run and well-established company providing full 24-hour, 365 days a year support. Whilst sizeable enough to successfully manage large contracts, we are small enough to provide the personal touch that is sometimes lacking in larger national companies. Our track record of customer service and quality is proven by the long-standing customer relationships we have kept and developed since our founding.

The Role Brief

We have an exciting opportunity for a Key Accounts Coordinator to join our team, supporting the delivery of an outstanding service to our key account customers through excellent administration, coordination and customer care.

Our key accounts are among our most important customer relationships. This role ensures those customers receive accurate reporting, timely quotations, full compliance and proactive communication, working closely with our Service Coordination and Processing teams.

Aims

To protect and grow our key account relationships by delivering the personal, reliable and responsive service at the heart of our mission statement — ensuring every key account customer feels they are receiving our personal attention at all times.

Targets and Goals

Performance in this role will be measured against agreed objectives, including:

Key account reports (Planned Maintenance, Reactive Maintenance and Quotation Log) issued 100% in line with the agreed schedule. Customer quotations generated and issued within agreed turnaround times. Key account compliance requirements met in full, in conjunction with the Service Coordinators. Actions from customer review meetings followed up and closed within agreed deadlines. Customer queries acknowledged and progressed within one working day. Assisting with processing and invoicing completed works.

Key Responsibilities

Customer Support

Update and maintain customer databases with key documentation, such as inspection records, certificates, quotations and equipment lists. Coordinate customer review meetings, ensuring actions are followed up, delegated and completed. Generate customer quotations for remedial and maintenance works and coordinate accepted works. Oversee customer reporting, ensuring reports are issued in line with the agreed schedule, including Planned Maintenance Reports, Reactive Maintenance Reports and the Quotation Log. Work with the Service Coordinators to ensure key account compliance is met. Monitor work completed by engineers, during and after jobs, and raise any issues with Coordinators and Managers. Process key account customer jobs and administration, ensuring compliance with bespoke customer systems.’ Assisting with processing and invoicing completed works.

Collaboration and Coordination

Work closely with the Service Coordination Manager, Stores Coordinator, Customer Accounts Coordinator and Processing Team to streamline operations. Ensure engineer documentation and paperwork is processed and electronically filed correctly. Communicate job dates agreed by the Service Coordinators to the customer. Support the service team in identifying revenue opportunities and securing maintenance contracts. Monitor the scheduling and booking of maintenance to meet contractual requirements. Provide data for statistical analysis for the Senior Managers.

Requirements for the Role

Strong organisational and planning capabilities, with the ability to manage multiple priorities simultaneously. Proactive, solutions-focused approach, ensuring tasks are completed to a high standard. Excellent verbal and written communication skills with customers, sub-contractors and colleagues. Exceptional customer service skills with keen attention to detail and accuracy. Ability to troubleshoot and resolve day-to-day issues independently. Strong time management skills and the ability to meet deadlines. Flexible and adaptable approach to changing demands. Confident using office administration systems, digital tools and Microsoft Office applications. Team-oriented, with a joined-up approach to working across departments.

Candidates must be comfortable working in a busy, quick-response environment and be able to work as a reliable and assertive member of a busy operational team. In return, we offer a stable, friendly and professional working environment, with genuine career progression opportunities for committed and proactive candidates.

What We Offer Our Employees

Comprehensive annual training programme with a six-monthly appraisal system. Clear progression and regular promotion opportunities. Monthly Employee Company Bonus Scheme. Company pension scheme. Health and wellbeing support. Cycle to Work Scheme. Social events — 5-a-side football, Annual Family Day, team building and more. A family-friendly team spirit built on decades of hard work.

The Job Package

Hours: Full time, permanent — 39 hours per week. Monday to Thursday, 8.30am–5.00pm; Friday, 8.30am–4.00pm.

Location: Cheltenham, Gloucestershire. This role is fully on-site and does not offer remote or hybrid working.

Salary: £33,000 – £36,000 per annum, dependent on candidate and experience.

Application Details

Please submit your CV to:

A&E Fire & Security Ltd

Unit 4 Bamfurlong Industrial Park

Staverton

Cheltenham

Gloucestershire

GL51 6SX

Or alternatively email to [email protected]

This role is fully on-site. Applicants will be asked to confirm they are able to work on-site full time.

Pay: £33,000.00-£35,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer specialist jobs in cheltenham

Key Account Coordinator

1st Line Team Leader

Customer Contact Specialist

Marketing Executive (12 Month Contract)

Supply Chain Senior Specialist

Content Marketing Specialist

Part Time Sales Assistant - 20 hours - Weekday & Weekends

Service Delivery Specialist

Member Support Administrator

Sales Advisor

Marketing Assistant

Payroll & Data Administrator

Prep IT Lead (with classroom support)

1st Line Engineer

Service Delivery Specialist

Customer Service Specialist

Travel Specialist – Cruises & Tours

Customer Service & After Care Co-ordinator

Employer Adviser

Team Leader

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