Workforce manager Work, Jobs in Cheshunt, Hrt (with Salaries)

After Care Specialist
Tempur Sealy —Hayes
- Full-time
- Customer service
- Communication skills
Workforce Learning Programmes Manager
SkillUp Valley Foundation —London
- £64,000 a year
- Full-time
- Education
- Bachelor's degree
- Organisational skills
- Health & wellbeing programme
- Flexitime
Quick apply
5d
Workforce Planning Manager
Career Nexus Talent Solutions —London
- £4,800 - £6,500 a month
- Full-time
- Management
- ERP systems
- Analysis skills
Quick apply
22h
Program Manager – Global Workforce Solutions
HeadFirst B.V. —London
- £5,000 - £8,000 a month
- Full-time
- Hybrid work
- English
- Project management
- Bachelor's degree
Quick apply
Operations Manager
THE WIGGETT GROUP —Brentwood
- From £70,000 a year
- Full-time
- Management
- Maintenance
- Team management
Quick apply
4d
Regional Service Improvement Manager
Leonard Cheshire —Bromley
- £53,977 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
10d
International Strategy & Operations Manager, Logistics
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Work from home
Stock & Planning Manager
GXO Logistics —Roydon
- Up to £55,000 a year
- Full-time
- Microsoft Excel
- IT
- Leadership
- Annual leave
- Employee discount
Extended Workforce Associate Manager
CFA Institute —London
- £55,000 - £60,000 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
4d
HR & Recruitment Manager
The Dwelling Doctors —Waltham Abbey
- £35,000 - £45,000 a year
- Full-time
- Management
- Human resources
- Organisational skills
Quick apply
10d
Skills & Workforce Planning Manager
EDF Energy —London
- Hybrid work
- Analysis skills
- Presentation skills
- Human resources
23h
Recruitment Manager
University College London —London
- £68,284 - £76,244 a year
- Full-time
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
11d
Senior Complex Investigator
Lloyds Banking Group —London
- £92,701 - £109,060 a year
- Full-time
- Hybrid work
- Mentoring
- Financial services
- Communication skills
10d
Senior Admissions Officer (Applicant Enquiries)
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Annual leave
- Employee assistance programme
9d
Area Manager, Amazon Logistics
Amazon UK Services Ltd. —Harlow
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Quality Manager
Leonardo UK Ltd —Luton
- £69,000 - £80,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Flexible schedule
TikTok Shop - Moderation Workforce Management Program Manager
TikTok —London
- Microsoft Excel
- Data analysis skills
- SQL
Area Manager
Amazon UK Services Ltd. —Dunstable
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Regional Outreach Manager (Voluntary Returns) - London based
IRARA Services —London
- £40,000 - £42,000 a year
- Weekend availability
- Hybrid work
- Supervising experience
- Project management
- No degree
- Annual leave
Quick apply
4d

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After Care Specialist

Tempur Sealy -
Hayes

Apply Now

Job details

Full-time

Qualifications

Customer service
Communication skills

Full job description

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

Purpose of the role

The After Care Specialist is responsible for providing care and advice for products that have been newly delivered and a major focus will be on reassuring consumers that are considering returning their products under the 100 night trial scheme. This role will be outbound call focused to follow up with consumers regarding their deliveries to make sure all is good. Other activities will include managing the voice of the customer including social media and trust pilot and the person in this role must have good communication skills.

We expect our specialists to be the knowledge owners for their areas and to work with the Customer Service Manager to identify knowledge gaps and operational improvements. Better every day!

Essential Duties & Key Responsibilities

Ensuring that all daily procedures are complete in line with KPI’s
Answering of phone calls.
Responding to customers on the Chat function
Effectively solve customer challenges and problem.
Maintain and update accurate notes on D365
Trouble shooting and problem solving
Communicate with internal departments as and when required
Support and Cover areas within the department if required
Responsible for cross training the rest of the team of certain job roles and functions to ensure that all work can be completed during holiday periods.
Ad hoc duties
Managing all concerns re faults on delivery
All Return Requests both on consumer and retail side of the business
Managing Tramo Returns, ensuring that the refund has been raised and deleting the order from D365
Chasing RMA’s – Consumer and B2B
Inbound VOC feedback
Outbound Customer feedback
Responding to Trust Pilot reviews
Management or returns not completed via Royal Mail
Responding to Social Media Comments
Chasing Refunds for consumers

Knowledge/ Skills/ Experience

Providing first class Customer service by talking directly and honestly with our customers and developing a deep understanding of what they need at the point of contact and beyond
Need to be organised and self-efficient.
Outstanding verbal and written communication skills
Must be able to work independently, as part of a small team and then part of the wider team
Must be able to produce and present training material for other Specialists within the team.
Adaptable and open to change and progression.
Understanding, prioritising and escalating our customers issues and following through to resolution
Great attention to detail
Excell in investigating Customer problems, getting to the root cause and finding a resolution
All Specialists to work 40 hours per week, Monday to Sunday – hours covering 08.00 – 19.00
Key Account Management, Retail Ordering Specialist and Amazon and Emerging Retailer specialists to cover each other

Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.

We are committed to the privacy and security of your personal data. For more information on our practices, please see our applicant privacy policies available here .

Apply Now

Refine Your Search

workforce manager jobs in cheshunt, hrt

After Care Specialist

Workforce Learning Programmes Manager

Workforce Planning Manager

Program Manager – Global Workforce Solutions

Operations Manager

Regional Service Improvement Manager

Operations Manager

International Strategy & Operations Manager, Logistics

Stock & Planning Manager

Extended Workforce Associate Manager

HR & Recruitment Manager

Skills & Workforce Planning Manager

Recruitment Manager

Senior Complex Investigator

Senior Admissions Officer (Applicant Enquiries)

Area Manager, Amazon Logistics

Quality Manager

TikTok Shop - Moderation Workforce Management Program Manager

Area Manager

Regional Outreach Manager (Voluntary Returns) - London based

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