Your Conduct - On a Daily Basis
Your commitment and attitude to safety is critical. You will be required to adhere to all safety and security protocols and principles across the customer site and ensure your teams do the same. You must always behave in a way that keeps yourself and others safe and set expectation of the same high standard from your team.
You will demonstrate calmness - Keeping resolute under pressure. Behaviours expected would be that you do not become defensive or irritated when times are challenging. Expectation is that you will be competent when dealing with any incident. You must be able to handle stressful situations and you will be a settling/calming influence in a crisis.
You will be customer focused - you will be dedicated to meeting the expectations and requirements of internal and external customers. Get first-hand customer information and use it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
You will maintain Integrity and Trust - You will be widely trusted and seen as a direct, truthful and trustworthy individual who can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent themselves for personal gain.
Our teams need to respond to changing and challenging situations and operational needs and developing priorities. A flexible and responsive approach is required to balance conflicting and changing pressures in the work environment in a respectful and constructive way.
Team working is crucial in this role so it is essential that you get along with others, appreciate differences and contribute to creating a positive and inclusive working environment. You must encourage others to be open and work collaboratively with other teams, units and/or functions.
Your commitment to providing a strong focus on Customer Service is essential to maintain the high standards and professionalism of our service.
You must be open to new learning and development experiences and take ownership of your own learning and development as well as developing others by acting as a coach, modelling effective behaviour and using feedback to improve skills.
You must be willing to support and champion new initiatives and changes in working practices and inspire confidence across your teams to do the same, leading, involving and motivating others both within the xxxxxxx site staff and the wider Airbus community.
You are expected to conduct yourself with confidence and absolute integrity at all times.
Dress and appearance must be appropriate to the role and activity you are undertaking. The company recognises the right to individual expression. However, body modifications are expected to be removable or covered up, whilst on duty. Where modifications cannot be covered up, they should not be offensive in nature.
A change of shift, for operational purposes, may be invoked at short notice to meet the requirements of the business. This is not to be interpreted as a change of shift rota.
TRAINING
