Retention manager Work, Jobs in Chester, Chs (with Salaries)

Leisure and Wellbeing Manager
The Mill Hotel and Spa —Chester
- Weekend availability
- Hotel
- First Aid Certification
- Leadership
- Free parking
- Health & wellbeing programme
2h
Responsible Individual (RI) – Children's Residential Services
Capricorn Care NW ltd —Knowsley
- £75,000 - £80,000 a year
- Full-time
- Management
- Organisational skills
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
People Manager, Chester
CyberIAM Holdings —Chester
- Training & development
- Leadership
- Communication skills
Assistant Team Manager - Assessment & Intervention Team
Wrexham County Borough Council —Wrexham
- £46,142 - £49,282 a year
- Team management
- Recruiting
- Annual leave
- Employee assistance programme
Senior Property Manager
Curlett Jones Estates —Liverpool
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
HR Advisor
M&A Management —Chester
- £40,000 a year
- Full-time
- Travel
- Human resources
- Recruiting
- Free parking
Quick apply
1h
Travel Lifestyle Manager - Arabic Speaking | Overnight
Ten Group —Liverpool
- Full-time
- Hybrid work
- Customer service
- English
- Communication skills
- Annual leave
- Work from home
Quick apply
Senior Loyalty Manager
Iceland —Deeside
- Full-time
- CRM software
- Analytics
- Employee discount
Desk Based Account Manager
ARO —Liverpool
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Time management
- Employee assistance programme
Quick apply
12d
General Manager
Swim Sports Company Ltd —Liverpool
- £35,000 - £38,000 a year
- Weekend availability
- Customer service
- Training & development
- Leadership
- Employee discount
Quick apply
13d
Head of Sales - Remote (England)
Evergreen Services Group —Warrington
- £80,000 - £100,000 a year
- Full-time
- Remote
- AI
- Leadership
- Annual leave
Quick apply
4d
Regional Sales Director - North & Central
Brakes —Warrington
- £0 a year
- Full-time
- Hybrid work
- Business development
- Presentation skills
- Team management
Quick apply
6d
Service Manager
Gray Healthcare Ltd —Wrexham
- £37,000 - £40,000 a year
- Full-time
- Computer literacy
- Travel
- Contracts
- Free parking
Quick apply
General Manager - New Club Opening
Slazenger Padel Clubs —Ellesmere Port
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Quick apply
Fleet Card Sales Manager
Essar Oil (UK) Limited —Ellesmere Port
- Full-time
- Remote
- Business development
- Negotiation
- Free parking
- Employee assistance programme
Quick apply
Customer Success Manager
EA Technology —Capenhurst
- CRM software
- Organisational skills
- Communication skills
- Annual leave
- Life insurance
Additional Learning Support Manager and Deputy Designated Safeguarding Lead
Greenbank College —Liverpool
- £29,000 - £32,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
13d
Territory Manager
Avidity —Warrington
- Up to £29,000 a year
- Full-time
- Merchandising
- Time management
- Annual leave
- Sick pay
11d
Accident Repair Centre Manager
Furrows Limited —Whittington
- Up to £50,000 a year
- Full-time
- Quality control
- In-person
- Training & development
- Referral programme
Quick apply
5d
Operations Manager
Aspens —Liverpool
- £50,000 - £55,000 a year
- Hospitality
- Business development
- Contracts
- Annual leave

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retention manager jobs near chester, chs

Leisure and Wellbeing Manager

The Mill Hotel and Spa -
Chester

Apply Now

Job details

Full-time
2 hours ago

Benefits

Free parking
Health & wellbeing programme
Gym membership

Qualifications

Operations management
Complaint handling
Cost control
Health and safety inspection
First Aid Certification
Leadership
Incident log maintenance
Team motivation leadership
Facilities maintenance
Hospitality management
Rota coordination

Full job description

Job Ref: BES7461

Branch: The Mill Hotel and Spa

Location: The Mill Hotel and Spa, Chester

Salary/Benefits: Competitive Salary

Contract type: Fixed Term

Hours: Full Time

Shift pattern: Range of shifts between 06:00 and 21:00

Hours per week: 38

Posted date: 26/08/2026

Closing date: 27/09/2026

Bespoke Benefits… What’s in it for you?

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We offer competitive salaries, incentives inc. complimentary gym membership, free parking, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Department

Leisure Wellbeing

Reports To

Hotel General Manager

Job Purpose

To lead and manage the leisure and wellbeing facilities, ensuring exceptional customer experiences, high operational standards, member satisfaction, and commercial success. The Leisure and Wellbeing Manager is responsible for the day-to-day operation of the leisure club, gym, swimming pool, wellness programmes, and associated facilities while promoting health, fitness, and wellbeing initiatives for members, guests, and employees.

Operational Management

Oversee the daily operation of all leisure and wellbeing facilities.
Ensure facilities are maintained to the highest standards of cleanliness, safety, and presentation.
Monitor equipment and arrange repairs, servicing, and replacements as required.
Ensure compliance with health and safety legislation, pool operating procedures, and company policies.
Conduct regular facility inspections and risk assessments.

Customer Experience

Deliver outstanding service to members, hotel guests, and visitors.
Respond promptly and professionally to customer feedback and complaints.
Develop programmes and activities that enhance member engagement and retention.
Promote a welcoming and inclusive environment.

Health Safety

Ensure full compliance with health and safety regulations.
Maintain accurate records relating to accidents, incidents, and inspections.
Ensure emergency procedures are understood and followed by all team members.
Act as Duty Manager when required.

Requirements

The ideal person will have at least a year’s experience in a similar position and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Duties will include:

To ensure the smooth running of the gym, leisure club and spa to ensure that the set standards are met and maintained at all times.

To create an environment which promotes employee motivation and encourages the team to take pride in their work are, the hotel and themselves.

To seek every opportunity to maximise sales by positively promoting the hotel and by encouraging all staff to up sell.

To work within departmental budgetary frame work and ensure control over stocks, operational costs and expenditure are maximised.

Person Specification

Essential Qualifications

Level 3 Fitness Instructor/Personal Trainer qualification (or equivalent).
First Aid at Work certification. (desirable)
Pool Plant Operations qualification (desirable).
National Pool Lifeguard Qualification (desirable).

Experience

Previous management experience within a leisure, fitness, hospitality, or wellbeing environment.
Experience managing teams and budgets.
Proven track record of achieving commercial targets.
Experience delivering excellent customer service.

Team leadership

Recruit, train, develop, and motivate the team
Manage staff rota's, attendance, performance and annual reviews
Foster a positive and customer focused team culture
Ensure all team members maintain relevant qualifications and certificates

Key Performance Indicators (KPIs)

Membership growth and retention
Customer satisfaction scores
Revenue and profit targets
Health and safety compliance
Employee engagement and retention
Quality audit and inspection results

Working hours

38 hours based on 5 days over 7
Flexible working pattern inc evenings, weekends, bank holidays as required by the business needs

Salary

Competitive, dependent on experience and qualifications

Being Bespoke:

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

Apply Now

Refine Your Search

retention manager jobs in chester, chs

Leisure and Wellbeing Manager

Responsible Individual (RI) – Children's Residential Services

People Manager, Chester

Assistant Team Manager - Assessment & Intervention Team

Senior Property Manager

HR Advisor

Travel Lifestyle Manager - Arabic Speaking | Overnight

Senior Loyalty Manager

Desk Based Account Manager

General Manager

Head of Sales - Remote (England)

Regional Sales Director - North & Central

Service Manager

General Manager - New Club Opening

Fleet Card Sales Manager

Customer Success Manager

Additional Learning Support Manager and Deputy Designated Safeguarding Lead

Territory Manager

Accident Repair Centre Manager

Operations Manager

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