Service support analyst Work, Jobs in Chesterton, Oxf (with Salaries)

2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
10d
Certified Seed Analyst
Agrii —Finmere
- £30,000 a year
- Full-time
- Laboratory experience
- Continuous improvement
- Quality control
- Free parking
- Referral programme
Quick apply
Test Analyst - Certification (office based)
ITSO Ltd —Milton Keynes
- £35,000 - £45,000 a year
- Full-time
- Continuous improvement
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
2d
Junior Implementation Specialist
Polaris Software —Banbury
- Full-time
- Hybrid work
- Travel
- Annual leave
Quick apply
IT Service Desk Analyst
Oxford Health NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
- Remote
- Continuous improvement
- Annual leave
- Employee assistance programme
10d
Junior Image Analyst
Caristo Diagnostics —Oxford
- Full-time
- Computer literacy
- Bachelor's degree
- Continuous improvement
- Life insurance
Quick apply
11d
Fraud Analyst
FIS Global —Milton Keynes
- £12.71 an hour
- Full-time
- Computer literacy
- Data analysis skills
- Organisational skills
- Free parking
- Paid training
Service Support Analyst
UTMOST WEALTH SOLUTIONS —Aylesbury
- Full-time
- Azure
- Computer Science
- SharePoint
8d
Service Analyst
Oxford University Press —Oxford
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
- Employee discount
Data and Reporting Analyst (Secondment/Fixed Term Contract - Part Time)
Thames Valley Police —Kidlington
- £47,688 a year
- Part-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
3d
Technical Support Analyst
hireful —Banbury
- £35,000 - £40,000 a year
- Full-time
- Work from home
Quick apply
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
10d
Data Analyst - 12m Fixed Term Contract
Safran Engineering Services UK Limited —Banbury
- £35,000 - £45,000 a year
- Engineering
- Databases
- Analysis skills
- Annual leave
- Life insurance
Quick apply
8d
Information Analyst
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Full-time
- Annual leave
Senior QA Analyst - Fixed-Term Contract
Rebellion —Oxford
- Mentoring
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Graduate EMEA FP&A Analyst
Essentra —Kidlington
- Hybrid work
- Data analysis skills
- English
- Bachelor's degree
- Annual leave
- Employee assistance programme
Senior Customer Service Advisor
Barclays —Oxford
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
8d
Systems Analyst (Mid Level) - US
Polaris Software —Banbury
- Full-time
- Hybrid work
- Annual leave
Quick apply
Implementation Analyst
Kinetic Software —Milton Keynes
- £32,000 a year
- Hybrid work
- SQL
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Implementation and Transformation Analyst
Diebold Nixdorf —Milton Keynes
- Full-time
- Remote
- English
- Communication skills
4d

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service support analyst jobs near chesterton, oxf

2nd Line analyst - Technical Support

Managed 24/7 Ltd -
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£26,000 - £37,000 a year
10 days ago

Qualifications

Technical troubleshooting
Desktop support
MCSA
MCP
MCSE
Incident queue management
CCNA
GCSE
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
DHCP
Computer hardware
Mentoring
Technical support incident logging
Data entry
DNS
Customer support
VMWare
Customer interaction
IT incident logging
Linux
Application support
Incident log maintenance
Communication skills

Full job description

Job Summary

We are currently looking for a 2nd Line Analyst to join our Service Desk. We are looking for individuals with a passion for providing excellent customer service with a background in a similar role. We are also looking for people who are ready to take the next step into a 2nd line role.

Please Note: We can receive a high volume of applicants for this role and will look to evaluate all candidates, responses for follow ups can take up to a week or later and not everyone may proceed to the next stage for an interview invite.

Responsibilities and Duties

The main purpose of the role:

- Deliver excellent service, exceeding customer expectations wherever possible.

- Provide First Time Fixes for incidents wherever possible.

- Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient

resolution within SLA.

- Keeping Customers informed on at all times on status and progress.

- Participate in the process defined Incident, Change, and Problem Management.

- Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction.

- Ensure all open tickets assigned to yourself are worked on within the time frame provided and updated

- Deliver and maintain vendor management on behalf of the customer.

- Support and mentor 1st Line Analysts, sharing knowledge and ideas

- Work closely with 3rd Line to absorb and learn new skills to develop a greater understanding of issues

- Business process awareness

- Drive the customer experience by executing the defined service desk process.

- Highlight trends to the Service Desk Team Leader for review with Account and Problem Manager

- Perform Operational Checks on customer estates to ensure availability & Performance for core daytime operations

Qualifications and Skills

- Educated to GCSE level in Maths and English or equivalent.

- Excellent oral and written communication skills with the ability to communicate effectively at all levels

- Clear and Polite telephone manner

- Rapid and accurate data entry skills

- Ability to take ownership of and progress tickets to resolution

- Good Technical Aptitude

- Excellent social skills with the ability to establish and maintain good/ productive relationships

- Ability to display a logical and methodical approach to problem-solving

- A passion for providing exceptional customer service even during a period of stress and pressure.

- Experience of working in a team

- Passionate, professional, with a ‘can-do’ attitude at all times

- Experience as an analyst within a similar role.

- Industry recognised qualifications in relevant area (i.e.,MCP, MCSA, MCDT, MCSE, CCNA, CCNE ETC.)

Desirable

- DNS, DHCP

- Exchange

- AV, Web, and Email Scanning solutions

- VMWare

- Citrix

- Linux

- Cisco Telephone Systems

- Hardware troubleshooting of both desktop and server hardware

- Application support of Microsoft Office, and common windows applications from vendors such as adobe sumac, McAfee, etc

Job Types: Full-time, Permanent

Job Types: Permanent, Full-time

Pay: £26,000.00-£37,000.00 per year

Experience:

Technical Support Occupations: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

service support analyst jobs in chesterton, oxf

2nd Line analyst - Technical Support

Certified Seed Analyst

Test Analyst - Certification (office based)

Junior Implementation Specialist

IT Service Desk Analyst

Junior Image Analyst

Fraud Analyst

Service Support Analyst

Service Analyst

Data and Reporting Analyst (Secondment/Fixed Term Contract - Part Time)

Technical Support Analyst

1st Line Support Analyst

Data Analyst - 12m Fixed Term Contract

Information Analyst

Senior QA Analyst - Fixed-Term Contract

Graduate EMEA FP&A Analyst

Senior Customer Service Advisor

Systems Analyst (Mid Level) - US

Implementation Analyst

Implementation and Transformation Analyst

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