Login your account Work, Jobs in Chigwell, Eng (with Salaries)

Customer Service Advisor
Warwick Estates —Harlow
- £24,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
14d
Care Assistant - Complex Care
Harmony Healthcare —Woodford Green
- £15.20 an hour
- Weekend availability
- Care plans
- Communication skills
- Annual leave
- Referral programme
11d
Data Scientist
myPOS —London
- Hybrid work
- Master's degree
- SQL
- Machine learning
- Referral programme
eBilling and Collections Admin
TransPerfect —London
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
Operative with Lgv
Ringway Jacobs —Harlow
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Practice Manager
Headstone Lane medical Centre —Harrow
- From £16 an hour
- Part-time
- Management
- Supervising experience
- Human resources
Quick apply
Retailer Customer Success Manager
Driftrock Limited —London
- £40,000 - £50,000 a year
- Full-time
- Remote
- Sales
- IT
- Communication skills
- Employee discount
Quick apply
14d
Software Engineer III
Bank of America —Bromley
- Full-time
- System design
- Java
- APIs
- Employee assistance programme
Assistant Sub-Agent
Ringway Jacobs —Chelmsford
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
Supervisor
Ringway Jacobs —Chelmsford
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
Driver Improvement Trainer/Monitor
Ringway Jacobs —Chelmsford
- Weekend availability
- Administrative experience
- Organisational skills
- Employee assistance programme
- Employee discount
Ganger
Ringway Jacobs —Brentwood
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Product Manager, Account Protection
Depop —London
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
1d
Data Engineer
myPOS —London
- Hybrid work
- Azure
- Computer Science
- Engineering
- Referral programme
2d
Foundation Solution Architect - Apple Devices & macOS (Tenant-to-Tenant Migration)
Kyndryl —London
- Weekend availability
- Hybrid work
- Microsoft Access
- APIs
- IT
Business Development Representative
PEI Group —London
- Business development
- Communication skills
Customer Identity Engineer
Insulet Corporation —London
- Full-time
- Bachelor's degree
- No degree
- APIs
Area Depot Manager
Ringway Jacobs —Chelmsford
- Civil engineering
- Maintenance
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Engineering Manager, Account Security
Depop —London
- Full-time
- Hybrid work
- IT
- Annual leave
- Work from home
14d
SEO/AEO Growth Lead
Graphite —London
- Full-time
- Remote
- Management
- Data analysis skills
- Project management
- Annual leave

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Customer Service Advisor

Warwick Estates -
Harlow

Quick apply

Job details

Permanent | Full-time
£24,500 a year
14 days ago

Qualifications

Microsoft Excel
Microsoft Outlook
Customer service
Organisational skills
IT
Phone etiquette

Full job description

Job Purpose

To be first point of call assisting incoming enquiries namely by telephone and live chat including leaseholders, contractors, directors etc to achieve the highest levels of service in accordance with Warwick Estates agreed business standards.

Qualifications/Experience

Excellent telephone manner desired, but not required

Excellent Customer Service Skills Essential

Good organisational skills

Good Information Technology (IT) skills

Good knowledge, able to use Word, Excel, Outlook

Understanding of Property Management preferred

Duties

Telephone

· Dealing with incoming telephone calls within three rings into Head Office and answering queries (where possible) or distributing as appropriate to relevant persons.

· If relevant persons are not available then to ensure a ticket is raised to the relevant staff member/team immediately.

· Ensure that the phones are covered at all times during working hours.

· To carry out ad-hoc duties as instructed by the Customer Care Manager.

· Live Chat

o To be available to provide the same level of service as mentioned above as and when required to do so on Live Chat at the request and instruction of the Customer Care Manager.

Longer term the role may include the need for an understanding of the following elements, which relates to the preferred understanding of property management section of qualifications and experience requirements.

Service Charges

o To be able to understand, interpret and explain enquiries relating to service charges and update notes on account on BOSS of conversation.

o To provide copies of statement of accounts when requested and update notes on account on BOSS.

o To provide banking details when requested for owner to make payment and update notes on account on BOSS.

Contractor Enquiries

o To assist contractors and suppliers in respect of payment of invoices, work orders, supplier login, queries.

Property Management (including but not limited to)

o To be able to explain Section20 consultation process to callers.

o To update enquirers in relation to repairs for works instructed to the common parts.

o To advise callers in relation to pets, consent to Let, noise, general day to day matters

etc, as per the terms of the LEASE/TP1.

Credit Control

· To deal with enquiries received, up until the point of referral to solicitors at which point call is required to be passed to Credit Control Team.

Insurance

o To provide copies of insurance certificates upon request.

Handling Complaints

o To provide our Complaints Handling Procedure to any persons requesting to make a complaint once it has been established that a formal complaint is what the caller would like to raise, copied to the Regional Manager/Line Manager for the client.

Solicitors Enquiries

o To deal with enquiries received regarding prices for seller’s management packs.

Enquires from Press, Police, Governing Bodies

o To pass calls of this nature to appointed Warwick press handler. In this instance make no comments.

General Housekeeping

o To study for and participate in any relevant industry exams at the request and with the agreement of your line manager.

o To be familiar with and aware of basic Warwick Estates policies including but not limited to Employment, Health & Safety, Environmental and Fire Safety Policies.

o To receive, manage and fulfil any other duties that may be commensurate to the role.

To comply with the Companies Equal Opportunities Policy, Codes of Conduct and other relevant policies, procedures and legislation, including the Data Protection Act and other relevant legislation.

To comply with statutory provisions of Health and Safety at Work. All Employees must look after their own health, safety and welfare and be mindful of other persons who may be affected by their acts. Employees must co-operate and comply with management instructions regarding Health and Safety issues and report all accidents, incidents and problems as soon as practicable to their manager.

This list of duties and responsibilities is not exhaustive, and the employer is entitled to instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job description, or in accordance with operational requirements.

Job Types: Full-time, Permanent

Pay: £24,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

login your account jobs in chigwell, eng

Customer Service Advisor

Care Assistant - Complex Care

Data Scientist

eBilling and Collections Admin

Operative with Lgv

Practice Manager

Retailer Customer Success Manager

Software Engineer III

Assistant Sub-Agent

Supervisor

Driver Improvement Trainer/Monitor

Ganger

Product Manager, Account Protection

Data Engineer

Foundation Solution Architect - Apple Devices & macOS (Tenant-to-Tenant Migration)

Business Development Representative

Customer Identity Engineer

Area Depot Manager

Engineering Manager, Account Security

SEO/AEO Growth Lead

I want to receive the latest job alerts for login your account in chigwell, eng

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