Software Work, Jobs in Chineham, Ham (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
2nd Line Technical IT Support Engineer
Hotality IT Solutions Ltd —Basingstoke
- £27,000 - £35,000 a year
- Full-time
- Hospitality
- English
- Hotel
- Free parking
- Annual leave
Quick apply
6d
Front End Software Engineer
Leidos —Farnborough
- £61,500 - £78,800 a year
- Full-time
- Mentoring
- Scripting
- Agile
- Annual leave
- Work from home
Customer Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
3d
IT Support Technician
Techex —Bracknell
- Full-time
- Microsoft Outlook
- Computer networking
- In-person
- Work from home
Quick apply
13d
IT Solutions Engineer (Networking)
Focus Group —Camberley
- £40,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
IT Software & Systems Support
Palace International Ltd. (trading as Spectro | Jet-Care) —Odiham
- £25,000 - £35,000 a year
- Full-time
- Continuous improvement
- Travel
- Computer skills
- Free parking
- Annual leave
Quick apply
12d
Apprentice Software Tester - 18 month Fixed Term Contract
Aster Group —Andover
- £25,775 a year
- Full-time
- Hybrid work
- Computer literacy
- Travel
- Computer skills
- Work from home
11d
IT Apprentice (Level 3 Information Communications Technician)
Primary Goal —Guildford
- £10,000 a year
- Full-time
- Experience working with children
- Communication skills
- School
- Annual leave
Java Software Engineer
Leidos —Farnborough
- £47,600 - £61,000 a year
- Full-time
- Software troubleshooting
- Agile
- SDLC
- Annual leave
- Work from home
IT Software Developer
Palace International Ltd. (trading as Spectro | Jet-Care) —Odiham
- £30,000 - £40,000 a year
- Full-time
- Software troubleshooting
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
12d
Software Test Engineer
Nagamanikanta solutions limited —Fleet
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee discount
Quick apply
Graduate Software Developer Assessment Day - 4th September
Content Guru —Bracknell
- Full-time
- Computer Science
- Software troubleshooting
- Maintenance
Quick apply
12d
IT Field Support Technician - T2 / Second Line
Concero UK —Woking
- £28,000 - £34,000 a year
- Full-time
- Analysis skills
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
International IT Consultant (m/f/x)
ISIS Papyrus Europe AG —Kingsclere
- Full-time
- Computer Science
- Customer service
- English
- Free parking
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Research
- Computer networking
- Communication skills
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Google Suite
Quick apply
Professional Services Consultant (ICE)- 12 Month FTC
Clinisys —Woking
- Remote
- Customer service
- Bachelor's degree
- Travel
IT Technician
Events Photo Team —Ascot
- £30,000 - £35,000 a year
- Weekend availability
- Hybrid work
- Maintenance
- Travel
- POS
Quick apply
14d
IT Support Engineer I - Junior Helpdesk
Ariat Europe Ltd —Harwell
- Full-time
- Hybrid work
- Travel
- Computer networking
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
9d

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Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

software jobs in chineham, ham

Second Line Support

2nd Line Technical IT Support Engineer

Front End Software Engineer

Customer Service Desk Analyst

IT Support Technician

IT Solutions Engineer (Networking)

IT Software & Systems Support

Apprentice Software Tester - 18 month Fixed Term Contract

IT Apprentice (Level 3 Information Communications Technician)

Java Software Engineer

IT Software Developer

Software Test Engineer

Graduate Software Developer Assessment Day - 4th September

IT Field Support Technician - T2 / Second Line

International IT Consultant (m/f/x)

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

1st/2nd Line IT Support Engineer - Farnborough

Professional Services Consultant (ICE)- 12 Month FTC

IT Technician

IT Support Engineer I - Junior Helpdesk

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